Registration
Whether you’re planning an in-person, virtual, or hybrid event, the attendee experience typically starts at the same place: registration.
Attendee Hub
The Cvent Attendee Hub fuels attendee engagement for all your events and includes both web and mobile app technologies.
OnArrival
Cvent OnArrival is our native app for onsite attendee management, enabling event organizers to deliver a seamless
check-in experience onsite
Here are the platform features included
FEATURE | Professional | Enterprise |
---|---|---|
SUPPORT AND ACCESS | ||
Online Training and User Guides | ||
24/7 Unlimited Customer Support | ||
Graphics/Documents Library | 100GB | 400GB |
Video Storage | 200GB | 1TB |
User Logins | 10 | Included |
User Groups and Roles | ||
API Access | 1,000 calls/day | 15,000 calls/day |
Webhooks | ||
Single Sign-On | ||
Multi-Factor Authentication (Planner) | ||
Events+ | ||
ADDRESS BOOK | ||
Contacts | 500,000 | 2,000,000 |
Contact Group Management | ||
Contact Search & Merge | ||
Custom Contact Fields | 150 | 150 |
Contact Import/Export | ||
Contact Segmentation | ||
Contact Snapshot | ||
EVENT MARKETING & PROMOTION | ||
Drag-and-Drop Design Functionality | ||
Multilingual Events | ||
Emails | 1,000,000/yr | 4,000,000/yr |
Standard & Custom Email Templates | ||
Targeted Marketing/Contact List | ||
Dynamic Email Content & Mail-Merge | ||
Mobile Responsive Event Website | ||
Promotional Event Calendars | ||
Custom URL (1), Domain (1), Fonts, and Footer | ||
Custom Fonts | ||
EVENT MANAGEMENT | ||
Internal Event Calendar | ||
Cvent Supplier Network - Essentials | ||
OnArrival Basic | ||
Name Badges (with Barcodes and QR Codes) | ||
Budget Module | ||
Task Management | ||
Resource Management | ||
Meeting Request Form | 1 | |
ATTENDEE MANAGEMENT | ||
Registration Types and Audience Segments | ||
Registration Import | ||
Registration Substitutions | ||
Participation Tracking | ||
Speaker Resource Center (Profiles, Tasks, Documents, Questionnaires, and more) | ||
Speaker Library | ||
Exhibitor Management (Profiles, Tasks, Documents, and more) | ||
SESSION MANAGEMENT | ||
Session Custom Fields | ||
Session Bulk Edit | ||
Session Visibility Control | ||
Session Emails | ||
Session Attendance Tracking | ||
Credit Tracking | ||
REPORTING & ANALYTICS | ||
Engagement Scoring | ||
Access Portal Basic | 1 Portal | 1 Portal |
Templatized Reports | 85 Reports | 107 Reports |
Cvent Registration
Whether you’re planning an in-person, virtual, or hybrid event, the attendee experience typically starts at the same place: registration. The process needs to be user-friendly and personalized to encourage invitees to complete registration, while collecting the right details for event organizers. Cvent Registration allows you to create custom registration experiences for your events right from our Event Marketing and Management Platform.
Build branded registration experiences
Having a centralized command center to manage all your Cvent solutions means that designing a branded registration experience is simple. You can create and clone templates or previous events, so that your team is never starting from scratch.
Account theming ensures that the proper branding, such as your color palette and fonts, is applied across all your event assets, including your website, emails, and registration process.
You can use our drag-and-drop site designer to create your registration process without any technical experience or use code widgets to further customize with HTML, CSS, or JavaScript.
Create custom experiences with registration paths
Your event may have distinct audiences, such as VIPs, speakers, exhibitors and sponsors, and staff, with different needs. Registration paths allow you to create personalized experiences based on attendee profile, audience type, or audience segment.
You’ll be able to create relevant experiences and drive registration completion and collect the right details from each invitee. You’ll have the flexibility to create paths with different registration questions, pricing, session options, and more.
Convert your audiences into registrants
Know where registrants are coming from and which marketing tactics are most successful using code snippets and Reference IDs. You can also embed your registration on an external website and use your targeted contact lists to send email invites right from Cvent. Data tags can personalize those emails at scale and drive each contact to the correct path with their information prepopulated to make registration even easier.
You’ll know if a contact starts but doesn’t complete registration – an abandoned registration. In these instances, you can trigger a reminder email to encourage them finish registration.
Empower attendees to manage their event experiences
Allow attendees to manage their own event registration. After they register, they’ll be able to modify or transfer their registration, update the sessions on their agenda, submit payments, and even register their group or guests.
Report on your key event data
You’ll have access to a set of standard Event, Cross-Event, Admin, and Contact reports, along with the ability to create custom reports. Depending on your needs, you can use these reports to understand event registration, registration revenue, feedback survey responses, where registrants came from based on your code snippets and Reference IDs, and more.
Integrate Cvent with your tech stack
You rely on a robust tech stack to manage your business – and you need all your applications working together. Integrate Cvent with your key systems, such as your CRM, marketing automation system, and payment gateway.
You can use our out-of-the-box integrations, API and Webhooks options, or through custom integrations using our development experts or yours. Integrating your event and attendee data from Cvent into your other systems of record allows you to have a comprehensive, up-to-date view of your data and provides more actionable insights to help you make better business decisions.
EVENT SECURITY | ||
Password-Protected Events | ||
24/7 Unlimited Customer Support | ||
Graphics/Documents Library | ||
Video Storage | ||
User Logins | ||
EVENT MANAGEMENT | ||
Session and Event Capacities | ||
Event and Session Waitlists | ||
Speaker Management | ||
Exhibitor Management | ||
Feedback Surveys | ||
Certificates | ||
Planner Alerts | ||
Internal information | ||
Table Management | ||
AI Writing Assistant | ||
EVENT CREATION AND WEBSITE | ||
Copy Events and Templates | ||
Event Creation Wizard | ||
Drag and Drop | ||
Website Preview | ||
Web and Custom Widgets | ||
Page Visibility Controls | ||
Branding Controls | ||
CSS and HTML Code Editing | ||
Automated Website Review | ||
EVENT MARKETING | ||
Scheduled Emails | ||
Abandon and Partial Registrations | ||
Custom and Preloaded Data Tags | ||
UTMs and Reference IDs | ||
Search Engine Optimization | ||
Social Media Sharing | ||
Embedded Registration | ||
PAYMENTS | ||
Event Fees | ||
Early Bird Pricing and Discount Codes | ||
Refund Policies | ||
Event Vouchers | ||
Partial Payments | ||
Taxes and Service Fees | ||
Invoicing | ||
Secure Online and Offline Payment Processing | ||
General Ledger Codes | ||
EVENT REGISTRATION | ||
Test Mode | ||
Pre-Populated Registration | ||
Group, Guest, and Admin Registration | ||
Registration Approvals | ||
Registration Modification and Cancellation | ||
Registration Paths | ||
Optional Items | ||
Registration Questions | ||
AGENDA AND ATTENDEE MANAGEMENT | ||
Admission Items | ||
Session Groups | ||
Session Locations | ||
Session Tags | ||
Session Documents | ||
Virtual Session Setup | ||
Advanced Rules | ||
Invitation and Attendee List | ||
Invitation Forwarding | ||
HOUSING AND TRAVEL | ||
Hotel Request | ||
Roommate Matching | ||
Air Travel Request | ||
Air Travel Reservations |
Integrate with the systems you already have
You rely on a robust tech stack to manage your business – and you need all your applications working together. Integrate Cvent with your key systems, such as your CRM, marketing automation system, and payment gateway. You can use our out-of-the-box integrations, API and Webhooks options, or through custom integrations using our development experts or yours.
Attendee Hub
The Cvent Attendee Hub fuels your attendee engagement with both web and mobile app technologies - the Attendee Website and Event App, respectively. In-person and online attendees create personalized event journeys in order to stay connected to key event content, attendees, and sponsors.
Platform
Seamless Experience
The Attendee Hub boosts attendee engagement and offers a fully branded experience. It can be used by virtual attendees, in-person attendees, and attendees on-the-go.
Secure Login
Protect your event and attendees’ data with enterprise-grade security, password-protected events, and built-in privacy controls. You can also enable Single Sign-On (SSO) for seamless event log in.
Personalized Home Screen
A personalized home screen offers attendees access to event details, schedules, surveys, exhibitors, sponsors, and more. You can also create targeted content for specific groups of attendees.
Upcoming Events and Your Events
Attendees can see your upcoming events to help you with crosspromotion and their own events that they’re already registered for.
Travel Details
Let attendees see the travel details they selected at registration for quick reference.
My Badge
Attendees can have a digital name badge stored in the Event App to make it simple for them to check in onsite.
Content
Session List and Search
Attendees can access and search through the complete session schedule, including filtering by recommended sessions.
My Schedule
Attendees can build their personal event schedules, including adding sessions, scheduling appointments, and syncing their schedule with external calendars.
Speaker List
Attendees can access and search through speakers, including their biographies and related sessions.
Live Streaming
Stream live or pre-recorded sessions and simulcast live stream videos to social media platforms.
On-Demand Catalog
Attendees can access and watch on-demand video content.
Custom Cards
Feature URLs or videos on the homepage to be displayed before, during, and after your event.
Custom Pages
Have the flexibility to go beyond our predefined content options and create up to 100 custom pages.
Document Sharing
Add documents to speakers, exhibitors, and sessions for attendees to download supplemental materials.
Page Banners
Add banner images to the home page, exhibitor list, and sponsor list for sponsorship opportunities or to drive attendee behavior.
Page Visibility
Further personalize the attendee experience by limiting their visibility of attendees, exhibitors, discussions, and pages.
Collaborative Sessions
Take attendees into a Zoom meeting from Attendee Hub for collaborative sessions, breakout group meetings, and virtual appointments.
Embedded Collaborative Sessions
Provide an embedded video experience for attendees in the Attendee Hub for a seamless attendee experience, including using it for virtual appointments.
Admission Item Upgrade
Drive additional revenue by allowing attendees to upgrade to a more expensive Admission Item directly in the Attendee Hub.
Event Location Map
Include a map of the area of your event right within the app.
Interactive Floor Plans
Help attendees navigate your event using an interactive floor plan with sessions, exhibitors, check-in desks, restrooms, and more pinned to the map.
Engagement
Attendee List and Search
Attendees can access and search through who’s at your event based on visibility settings.
Attendee Recommendations
Make networking recommendations to connect attendees.
Attendee Connections
Allow attendees to connect with one another across your events.
Attendee Messaging
Allow attendees to send private 1:1 and group messages to encourage networking.
Discussions
Attendees are able to meet and collaborate in small groups about a particular topic or interest through text, pictures, and video.
Gamification
Drive friendly competition with challenges that encourage attendees to interact and engage with your event to earn points and rewards.
Push Notifications
Keep attendees informed with push notifications. Share event updates, announcements, reminders, exhibitor and sponsor information, and more.
Session Chat
Allow attendees to chat and interact with each other during sessions, and enable moderation as needed.
Session Q&A
Attendees can submit session questions during sessions, which can be moderated, auto-approved, answered through written response, or displayed to be answered live.
Session Polling
Speakers can ask attendees questions and get real-time feedback using polling and display poll results.
Session Custom Widgets
Embed third-party tools - like tools to make your sessions more accessible or accessible - into the engagement panel to enhance the attendee experience.
Instant Networking
Randomly match attendees with one another to allow attendees to speak to someone new for up to five minutes then move on to chatting with another attendee.
Sponsorship
Exhibitor Showcase
Prominently feature and showcase exhibitors and sponsors on the homepage and increase their visibility to attendees.
Exhibitor Categories
Organize exhibitors and sponsors into categories to make it easy for attendees to find the right organizations to conenct with.
Exhibitor List and Search
Attendees can easily find vendors of interest by being able to search your exhibitor and sponsor list.
Exhibitor Profiles
Exhibitors can build a profile to showcase their company details, website, social media profiles, videos, booth staff, and more.
Exhibitor Content
Exhibitors can highlight their offerings by providing information, URLs, and documents about themselves.
Inbound Leads
Exhibitors can collect leads through a form in their exhibitor profile that attendees can fill out to request information.
Expo Banners
Schedule the promotion of event-specific messages or sponsor banners in your Exhibitor section.
Sponsored Sessions
Provide additional exposure for your partners and additional revenue for your organization with sponsored sessions.
Exhibitor Chat
Attendees can use the embedded chat within the exhibitor profile to chat directly with booth staff on the attendee website.
Exhibitor Virtual Meetings
Connect exhibitors with attendees by allowing for embedded virtual meetings to take place directly within an exhibitor’s profile.
Reporting and Insights
Web Analytics (Clicks & Views)
Analyze clicks and views to understand what content is being engaged with the most, so you can improve your events program.
Session Attendance Tracking
Accurately track each attendee’s session participation, including the duration that they view your sessions.
Exhibitor Engagement Reports
Events organizers - as well as exhibitors in the Exhibitor Portal - will have access to reports on actions that attendees take in each exhibitor profile, such as clicks, inbound leads, virtual meetings, and more.
Engagement Scoring
Engagement Scoring aggregates your attendees’ activities into a numerical score that can be used to evaluate their overall engagement and inform sales and marketing follow up.
Feedback Surveys
Allow attendees to give their feedback about your event, speakers, and sessions to help improve their event experience.
If you license Attendee Hub, here’s a look at the features you’ll receive with this solution:
FEATURE | Attendee Website | Event App |
---|---|---|
PLATFORM | ||
Single Sign-On (SSO) | ||
Personalized Home Screen | ||
Upcoming Events | ||
Your Events | ||
White Labeled Event App | ||
Travel Details* | ||
My Badge | ||
CONTENT | ||
My Schedule | ||
Session List and Search | ||
Session Recommendations | ||
Speaker List | ||
Live Streaming | ||
On-Demand Catalog | ||
Custom Cards and Pages | ||
Document Sharing | ||
Page Banners | ||
Page Visibility Control | ||
Interactive Floor Plans | ||
Collaborative Sessions | ||
Embedded Collaborative Sessions | ||
Admission Item Upgrade | ||
Event Location Map | ||
ENGAGEMENT | ||
Attendee List, Search, and Recommendations | ||
Attendee Profiles and Interests | ||
Attendee Connections | ||
Attendee Messaging | ||
Discussions (Text) | ||
Gamification | ||
Push Notifications | ||
Session Chat, Polls, and Q&A | ||
Session Live Display (Q&A and Polls) | ||
Session Custom Widgets | ||
Discussions (Video) | ||
Instant Networking | ||
Session Reactions & Live View Count | ||
SPONSORSHIP | ||
Exhibitor Categories, List, and Search | ||
Exhibitor Profiles and Content | ||
Exhibitor Inbound Leads | ||
Exhibitor Expo Banners | ||
Sponsored Sessions | ||
Exhibitor Chat | ||
Exhibitor Virtual Meetings | ||
REPORTING AND INSIGHTS | ||
Session Attendance Tracking | ||
Exhibitor Engagement Reports | ||
Feedback Surveys (Event, Session, Speaker) |
Cvent OnArrival Premium
Cvent OnArrival is our native app for onsite attendee management. It enables event organizers to deliver a seamless check-in experience onsite, eliminates long lines, and minimizes the staff resources needed.
When purchasing an OnArrival license, you will gain access to OnArrival Premium. With OnArrival Premium, you can quickly check attendees in, register walk-ins, collect signatures and fees, print name badges in real time, track session attendance, and more
OnArrival Premium includes:
FEATURE | OnArrival Basic | OnArrival Premium | OnArrival 360 |
---|---|---|---|
Event Check-In | |||
Walk-In Registration | |||
Edit Attendee Contact Details | |||
Fee Collection | |||
Barcode Scanning (Camera) | |||
Donation Collection/Sell Additional Items | |||
Session Check-In | |||
Session Tracking/Access Control | |||
Signature Collection | |||
Check-In SMS Alerts | |||
QuickScan Kiosk Mode | |||
Self-Service Kiosk Mode | |||
On-Demand Name Badge Printing | |||
Event/Session Check-Out | |||
Onsite Technical Support/ Setup/Training | |||
Badge Supplies | |||
Hardware |