Advanced dispute resolution workshop (Virtual course)

Chargebacks are initiated by an issuer (or their processor) when a transaction is disputed by the cardholder or the issuer is unable to collect the transaction amount from the cardholder.

Strict rules govern when a chargeback can be raised against the acquirer. Knowing these rules is crucial to proper processing of chargeback disputes both on the issuer’s side and the acquirer’s side.

Chargeback processing can be very costly. Proper processing of chargebacks ensures efficiency in handling disputes as well as avoiding unnecessary financial loss.

This advanced workshop will include many quizzes and case studies to ensure participant understanding of all the available chargeback reason codes. As an issuer, you will know which code to use in which scenario and as an acquirer, you will know how to respond to each chargeback you receive.

We will also explain the difference between arbitration and compliance disputes and cover the most common rule violations that lead to compliance.  

At the end of the course you will be able to:

• Learn about the recent and upcoming rule changes
• Identify which chargeback reason code to use for a particular dispute
• Avoid mistakes and misunderstandings
• Know how to respond to the different incoming chargebacks