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Technological advances have raised expectation for how citizens interact with government organizations. Citizens want to have the same convenient, personalized experience they get in the private sector, a choice on how to access services with consistency across all channels, as well as greater transparency of government spending and actions. Failure to meet these expectations leads to citizen frustration, lack of confidence in government and ultimately trust in government.
Addressing citizens expectations requires governments to deliver services designed around the citizen’s experience rather than from an agency perspective. It means recognizing citizens as individuals verses being viewed as a number or a transaction. This means governments must have a 360-degree view of citizens government interactions, securely manage citizen data across agencies and derive insights for proactive or predictive interventions. Government leaders need to be innovative problem solvers and rapidly build, test and refine new citizen services – digitally transform and reinvent government.
New solution development methodologies accelerate digital reinvention and reduce implementation risks through cloud-based services. Reinvention can proceed in small, manageable projects with a quick turnaround in results and ROI. Government operations can be reimagined with IT architectural choices that ensure resilience, security and responsiveness. Organizational boundaries, process flows, and service delivery can be reimagined with burgeoning new digital technologies such as AI, machine learning and advanced analytics, blockchain, IoT and robotic process automation all on a resilient and secure cloud infrastructure.
Imagine a world where civil servants apply digital insights to predict and intervene for better citizen outcomes. Imagine a world where the citizen experience is individualized, personalized and proactive. Imagine a world where government leaders reinvent how government operates while mitigating risk and accelerating ROI. What if that world were possible today? With IBM, it is.
OutSystems is a pioneer in low-code application development and is recognized as a leader by both Gartner and Forrester. Our platform helps customers drastically reduce application backlog, slash development costs, and improve operational processes and workflows faster than using traditional methods of development. OutSystems allows government organizations to build web and mobile applications in weeks instead of months. Applications can integrate easily into any system of record using pre-built connectors or build your own if the system is completely custom. The flexible nature of the OutSystems visual drag-and-drop solution allows developers to quickly customize and change the applications, empowering governments to more effectively address the ever-changing needs of their citizens.
The OutSystems low-code application development platform enables successful end-to-end digital transformation for government organizations by tackling these three core areas:
1. Citizen Engagement and Self-Service - OutSystems enables a government agency to build a citizen portal in weeks that works across all web and mobile channels, vastly cutting down on development time and maximizing the use of your current IT resources.
2. Reduce Inefficiency and Increase Agility – Use OutSystems to much more quickly build applications for operational processes, such as field service, work order management, inspection services, and case management.
3. Maximize and Improve Your Legacy IT Infrastructure - With the OutSystems platform, you can unify core back-office systems, providing a single view into your data, to drive better-informed decisions while maintaining privacy and security.