FAQs

As of 07/29/19

Do I have to pay for Flex?

No, Flex is free for all clients.

When will the Flex rollout be complete?

The majority offeatures will be available by the end of 2019, however, there will be a few features that will becompleted in Q1 and Q2 2020. While the features completing in 2020 are used in a very small percentage of events, we understand that some events may require those features. In order to determine when to move to Flex, we recommend you have a conversation with your Cvent Client Account Team about which features are needed for your events

How can I stay up-to-date on what Flex features are currently available?

You can visit our Flex Features page to view the up-to-date list of features that are currently available or planned for a future release as well as any current feature limitations. This list is updated in real time.

If you start an event in Flex before all enhancements are available, will those events automatically get enhancements once they are launched?

Yes, as new features launch you will be able to start using those features in new or previously started Flex events -- without having to start over.

How will I be notified when additional enhancements are available in order to know when to start using them?

Visit the Flex Features list so you can follow along as we update this page in real-time. We also post Release Notes in the Cvent Community as features are released. Your account support team will also reach out to you if a feature that you are waiting on becomes available so that they can help you plan your switch over efforts. You do not need to turn anything on – features will be automatically available as they launch.

When will Classic registration go away?

We will continue to allow users to create new Classic events until, at the earliest, the end of 2020. We will give at least 6 months advanced notice once a final cutoff date is set.

After the ability to create new Classic events is cut off, existing Classic events that have already been launched will be supported through their completion date. (Note: there will be some exceptions to this, such as multi-year umbrella events, and events created far in the future. In these cases, we will contact the affected customers directly to discuss migration options.) The ability to report on previous Classic events will always be supported.

Can you confirm if Flex is able to be activated on one or two users in an account, or if you have to activate/upgrade Flex for ALL users on an account?

Flex is activated at the account level, but access to Flex can be restricted using our existing event creation permissions in conjunction with user/user group visibility settings. Reach out to your Cvent Representative or Customer Care if you need help setting this up.

Is it smart to begin rebuilding my event from scratch now?

We definitely want customers to use Flex to start rebuilding their events as soon as possible in order to benefit from the new design tools, however if there is an important feature that you need that is not yet available in Flex, you may want to use Classic Registration for a little longer.

Where will I go to create a new Flex event?

You will see “New Standard Registration (Flex)” option as a new choice on the Event Creation page, which you see when you choose to “Create: A new event” in the Event Creation wizard. If your account still needs access to the old event product, it is now labeled as "Classic Registration”.

Will old/closed events from years past remain in our account so we can reference for content, etc. or will all that go away?

All historical events and data will remain in your account and show in cross-event reports, just the same as they do today. At no point will your existing or previous events be shut down, hidden, or removed from your account.

I am in the process of developing my events for 2020. Can I switch in the middle of this process?

You can either continue to use Classic event registration for your 2020 events or begin building in Flex, but you can't switch over in the middle as the new format/features are dramatically different. The reason for this is that the structure and styling of the new events are so different that it would not be a smooth process to convert. It would take users longer to go through and clean up a converted site than it would to create a new one.

When will Cvent Express no longer be available?

Express will not be impacted by the rollout of the Flex Project. We will continue to offer a streamlined version of registration for events with less-complex requirements. In the immediate future, this will continue to be offered as Express events and will be upgraded to use the new Flex designsystem.

Will custom integrations be affected?

We plan on supporting integrations that clients have built, and many are already functional in Flex. You can reach out to your Cvent Representative for more information on your specific integration(s).

HTML, CSS

Can we add JavaScript in the advanced design modes?

JavaScript will not be possible, but the Code Snippets feature allows for this. The option to work in Advanced Coding Mode is scheduled to be released Q1 2020.

We have a number of pieces of code that address issues Cvent doesn't - i.e. making feedback surveys anonymous. What happens to that in Flex?

Depending on how the code is being implemented in your events it might not be possible at the moment in Flex, but we will be adding an Advanced Coding Mode (currently planned for Q1 2020) to be able to support these kinds of use cases.

When will we be able to load CSS style sheets?

We will be adding an option to enter Advanced Coding Mode so you can control styles using CSS coding. This is currently planned for Q1 2020.

We rely heavily on the HTML editor when creating sites - to develop tables or accomplish specific formatting. That isn't an option in Flex currently - is that coming in the future?

Much of the need to access the HTML or CSS directly to style an event site has been eliminated with the introduction of the Site Designer, and we are working to deliver Advanced Coding Mode in Q1 2020 for use cases that are not covered by the Site Designer.

Will advanced CSS/HTML feature be available for the website as well as the email module?

With the General Availability release, HTML/CSS will only be accessible for emails. However, we are working on Advanced Coding Mode planned for Q1 2020 for the cases that are not covered by our out-of-the-box tools.

Publishing options

Can you roll back changes once published?

Yes, you can revert back to previously saved versions.

Does "publish" publish everything? or is it page based?

Publish action is site-wide, meaning it includes website, registration, surveys, etc. Make sure the pages your creating are the ones you want to show your registrants.

Mobile responsive

As for the responsiveness, can we decide which elements appear on phones or tablets versus desktops (certain images or menus)?

There’s no way to choose to only show a certain element on one device size v. another, but we have put in special handling on the more detailed widgets to make sure images look good on your phone as well as your desktop.

Reporting/Survey

Will there be any changes to the "back end" to make reporting and looking up data more responsive so it can be used on the road?

Customer event reporting will not be affected by Project Flex. We do have ongoing upgrades to the reporting framework in the works, so over the next year you may see some new features coming out, they just won't be a part of Project Flex.

Are feedback surveys getting phased out with Flex?

Nope! Feedback Surveys are now available as part of Flex.

Image Spec/Font

When will we have image specs that we can provide to our designers?

Our new design tools create dynamic pages, so images will change to fit the device viewed upon. There are no absolute dimensions to share, but you can visit the "Flex Image Options" page in our Cvent Community for recommendations.

Will the standard font selections be expanded in Flex?

We don't have plans to increase the standard font options at this time, but Flex now supports Custom Fonts.

Is there a way to declare the font type and size for the entire site?

There is! If you open the Theme panel you can change the Font across all pages and widgets at once, unless a particular widget has been individually customized.

Is there a way to declare the font type and size for the entire site?

There is! If you open the Theme panel you can change the Font across all pages and widgets at once, unless a particular widget has been individually customized.

Other

I understand that I won't be able to copy an event, but will registration questions still be saved in my library?

Yes. The Question Library is planned for Q4 2019.

Will we be able to copy Flex events?

Yes!

If I build an event in Flex, can I use that as a template for future events?

Absolutely.

Can we have the registration button link to a site other than Cvent (i.e. can we get rid of the registration button and still publish)?

Yep, you can create a custom button to link to any page whether it is a Cvent hosted page or an external site.

Will the Theme in Flex be updated like the Theme menu in Express Registrations?

Flex has a new theme panel with brand new themes that give even more customization than what Express currently offers. They’re wonderful and we think you’ll love them.

Can you make edits to the event site after it launches/goes live?

Yes, sites can be edited at any time after the site launches

Are we limited to a number of registration / ticket types?

As part of overall Cvent software performance, we have limits on all products. As we continue to focus on site performance, you’ll see these numbers increase so that they no longer limit you. Talk to your account rep if you have a request to raise a specific limit and we’ll treat these on a one-off basis.

What is max number of sessions for Flex?

The current limit is 300 Sessions and we will be working on increasing that limit throughout the year.

Can those ticket/registration types have their own paths?

Yep! Registration Types can be associated to different Registration Paths, and tickets (Admission Items) can be associated to different Registration Types.

Will the copy feature be updated to allow pdf & word docs to be uploaded without having to install into the library first?

No, there are no plans to change this. The reason we require them to be uploaded to Cvent first is so that we can guarantee the files will always be available and hosted securely.

Do the soft or hard warnings include AA compliance?

Currently we do not offer any accessibility checks on the site designer. Recommend installing a third-party browser extension to ensure that you’re meeting accessibility standards

In the Builder, can I re-size sections or will the number of columns be evenly divided across the entire page?

In the right-hand panel for a section, you can choose how you want to lay out your columns. For example, you could choose to create a 3-column section as either (33 | 33 | 33) or (25 | 50 | 25).

For those of us using CRMs and linking our Cvent to that CRM will all the same fields be mappable?

Yes, integrations will work the same way as they do today.

Will we be able to have the website up before we open registration?

Yes, you will be able to host a website and hide the Registration actions to allow attendees to browse the site before registration is open.

Is there any backend coding required?

Not at all! Our goal with Project Flex is to give a powerful but intuitive out-of-the-box tool that eliminates the need to use backend coding. For those that are more comfortable in code we'll be adding Advanced Coding Mode planned for Q1 2020.

Will plain text for emails be available?

Yep! There are no changes to the functionality of emails, just updates to the designing of emails.

Is Flex only for websites? I currently link to my own website and was hoping it would change the reg path.

The updates in the Flex Project cover both the Website and the Registration Process, so if you'd like to use an outside website and link to Registration that will still be possible.

Will archived events still be available?

Yes.

Are there going to be Flex events in the visual showcase anytime soon?

Yes! Click here for the Visual Showcase, which holds sample events in both Flex and Classic.

Will the event check-in process remain the same in Flex event?

We recommend using our OnArrival app for event check-in or setting up a Kiosk mode, but you can still mark participants on the backend as well via the Invitee Management screens.

Do "Users/User Roles/Groups" functionality change/update?

No, we are handling those the same way that we do today so that customers do not have to make any changes they don't want to.