FAQs

As of 02/07/18

Do I have to pay for Flex?

No, Flex is free for all clients.

What features are available now & which features will be available/unlocked later?

A list of upcoming features can be found on the "Features Not Yet Available in Flex" page within the Cvent Community. This list will be continuously updated as feature rollouts occur.

How will I be notified when additional enhancements are available in order to know when to turn it on?

As we near each quarter, we will update the above feature list so you can follow along. We will also post Release Notes after features are released – those can be found in the Cvent Community. Your account support team will also reach out to you if a feature that you are waiting on becomes available so that they can help you plan your switch over efforts. You do not need to turn anything on – features will be automatically available as they launch.

When do you expect Flex to be rolled out completely and have all of the features as the existing CVENT platform?

We hope to be feature complete by mid-year in 2019, but it is hard to estimate development projects far in advance. We will make sure to communicate any timeline changes as soon as we are aware and will not begin retiring the current Event Management product until we achieve feature complete.

When will be the absolute last day to build with Classic Registration?

Currently, there is no established date for shutting off Classic Registration. However, once turned off for new event creation, you can still copy previous Classic standard events or use existing event templates. Over 90% of events are created from these two methods so this should not be a disruption for most users. Eventually we will have to restrict the ability to create using legacy Classic events and templates, but this would be coming toward the end of 2019 at the earliest and only after we have achieved feature complete. At no point will events ever be removed from your account or shut down, we are only targeting the creation methods.

Will both Flex and the Classic versions be available at the same time to work in, and if so for how long?

Flex became available to everyone to begin using in October 2018. At this point any new event created from scratch will be powered by Flex, but you can continue to copy classic events and use existing templates after 10/31.

Is this similar to the evolution of BLUE in that it will replace BLUE as BLUE replaced the original tool?

Yes, Project Flex is intended to be a full upgrade of our Event Management project and in the long term all events will use the Flex framework. Unlike with the Blue release we will have a long transition period where users can use both event types simultaneously, rather than having all events cut over at once.

If you start an event in Flex before all enhancements are available, will those events automatically get enhancements once they are launched?

Yes, as new features launch you will be able to start using those features in new or previously started Flex events -- without having to start over.

Can you confirm if Flex is able to be activated on one or two users in an account, or if you have to activate/upgrade Flex for ALL users on an account?

Flex is activated at the account level, but access to Flex can be restricted using our existing event creation permissions in conjunction with user/user group visibility settings. Reach out to your Cvent Representative or Customer Care if you need help setting this up.

Is it smart to begin rebuilding my event from scratch right away now that Flex is released?

We definitely want customers to start using Flex to start rebuilding their events, however if there is a feature that need that is not yet available in Flex, you may want to use a classic standard event for a little longer.

Where will I go to create a new Flex event?

You will see “New Standard Registration (Flex)” option as a new choice on the Event Creation page, which you see when you choose to “Create: A new event” in the Event Creation wizard. If your account still needs access to the existing event product, it is now labeled as "Classic Registration”.

Will old/closed events from years past remain in our account so we can reference for content, etc. or will all that go away?

All historical events and data will remain in your account and show in cross-event reports, just the same as they do today. At no point will your existing or previous events be shut down, hidden, or removed from your account.

I am in the process of developing my events for early 2019. Can I switch in the middle of this process?

You can either continue to use Classic event registration for your early 2019 events or begin building in Flex, but you can't switch over in the middle as the new format/features are dramatically different. The reason for this is that the structure and styling of the new events are so different that it would not be a smooth process to convert. It would take users longer to go through and clean up a converted site than it would to create a new one.

When will Cvent Express no longer be available?

Express will not be impacted by the rollout of the Flex Project.

Will custom integrations be affected?

We plan on supporting all of the integrations that clients have built, and many are already functional in Flex. You can reach out to your Cvent Representative for more information on your specific integration(s).

HTML, CSS

Can we add JavaScript in the advanced design modes?

JavaScript will not be possible, but the Code Snippets feature will allow for this. We aim to have Code Snippets available in the next few months.

We have a number of pieces of code that address issues Cvent doesn't - i.e. making feedback surveys anonymous. What happens to that in Flex?

Depending on how the code is being implemented in your events it might not be possible at the moment in Flex, but we will be adding Advanced Design modes in 2019 with the aim being to support these kinds of use cases.

When will we be able to load CSS style sheets?

We are still examining the impact/need of allowing users to directly upload CSS to the site, but we will be looking into Advanced Design options later in 2019. Stay Tuned!

We rely heavily on the HTML editor when creating sites - to develop tables or accomplish specific formatting. That isn't an option in Flex currently - is that coming in the future?

Much of the need to access the HTML or CSS directly to style an event site has been eliminated with the introduction of the Site Designer, and we are working on Advanced Design options in 2019 for use cases that are not covered by the Site Designer. We will also be adding a Table Widget in the near future!

Will advanced CSS/HTML feature be available for the website as well as the email module?

With the General Availability release, HTML/CSS will only be accessible for emails. However, we will be working on Advanced Design options for event sites in 2019 for the cases that are not covered by our out-of-the-box tools.

Publishing options

Can you roll back changes once published?

Yes, you can revert back to previously saved versions.

Does "publish" publish everything? or is it page based?

Publish action is site-wide, meaning it includes website, registration, surveys, etc. Make sure the pages your creating are the ones you want to show your registrants.

Mobile responsive

As for the responsiveness, can we decide which elements appear on phones or tablets versus desktops (certain images or menus)?

There’s no way to choose to only show a certain element on one device size v. another, but we have put in special handling on the more detailed widgets to make sure images look good on your phone as well as your desktop.

Reporting/Survey

Will there be any changes to the "back end" to make reporting and looking up data more responsive so it can be used on the road?

Customer event reporting will not be affected by Project Flex. We do have ongoing upgrades to the reporting framework in the works, so over the next year you may see some new features coming out, they just won't be a part of Project Flex.

Are feedback surveys getting phased out with Flex?

Nope! Feedback Surveys are now available as part of Flex.

Image Spec/Font

When will we have image specs that we can provide to our designers?

Our new design tools create dynamic pages, so images will change to fit the device viewed upon. There are no absolute dimensions to share, but you can visit the "Flex Image Options" page in our Cvent Community for recommendations.

Will the standard font selections be expanded in Flex?

We don't have plans to increase the standard font options at this time, but we will be adding support for Custom Fonts in 2019.

Is there a way to declare the font type and size for the entire site?

There is! If you open the Theme panel you can change the Font across all pages and widgets at once, unless a particular widget has been individually customized.

Is there a way to declare the font type and size for the entire site?

There is! If you open the Theme panel you can change the Font across all pages and widgets at once, unless a particular widget has been individually customized.

Other

I understand that I won't be able to copy an event, but will registration questions still be saved in my library?

Yes. The Question Library will be coming in 2019.

Will we be able to copy Flex events?

Yes!

If I build an event in Flex, can I use that as a template for future events?

Absolutely.

Can we have the registration button link to a site other than Cvent (i.e. can we get rid of the registration button and still publish)?

Yep, you can create a custom button to link to any page whether it is a Cvent hosted page or an external site.

Will the Theme in Flex be updated like the Theme menu in Express Registrations?

Flex has a new theme panel with brand new themes that give even more customization than what Express currently offers. They’re wonderful and we think you’ll love them.

Can you make edits to the event site after it launches/goes live?

Yes, sites can be edited at any time after the site launches

Are we limited to a number of registration / ticket types?

As part of overall Cvent software performance, we have limits on all products. As we continue to focus on site performance, you’ll see these numbers increase so that they no longer limit you. Talk to your account rep if you have a request to raise a specific limit and we’ll treat these on a one-off basis.

What is max number of sessions for Flex?

The initial limit will be around 1000 Sessions and we will be working on increasing that limit throughout the year.

Can those ticket/registration types have their own paths?

Yep! Registration Types can be associated to different Registration Paths, and tickets (Admission Items) can be associated to different Registration Types.

Will the copy feature be updated to allow pdf & word docs to be uploaded without having to install into the library first?

No, there are no plans to change this. The reason we require them to be uploaded to Cvent first is so that we can guarantee the files will always be available and hosted securely.

Do the soft or hard warnings include AA compliance?

Currently we do not offer any accessibility checks on the site designer. Recommend installing a third-party browser extension to ensure that you’re meeting accessibility standards

In the Builder, can I re-size sections or will the number of columns be evenly divided across the entire page?

In the right-hand panel for a section, you can choose how you want to lay out your columns. For example, you could choose to create a 3-column section as either (33 | 33 | 33) or (25 | 50 | 25).

For those of us using CRMs and linking our Cvent to that CRM will all the same fields be mappable?

Yes, integrations will work the same way as they do today.

Will we be able to have the website up before we open registration?

Yes, you will be able to host a website and hide the Registration actions to allow attendees to browse the site before registration is open.

Is there any backend coding required?

Not at all! Our goal with Project Flex is to give a powerful but intuitive out-of-the-box tool that eliminates the need to use backend coding. For those that are more comfortable in code we'll be adding Advanced Design options later in 2019.

Will plain text for emails be available?

Yep! There are no changes to the functionality of emails, just updates to the designing of emails.

Is Flex only for websites? I currently link to my own website and was hoping it would change the reg path.

The updates in the Flex Project cover both the Website and the Registration Process, so if you'd like to use an outside website and link to Registration that will still be possible.

Will archived events still be available?

Yes.

Are there going to be Flex events in the visual showcase anytime soon?

Yes! Click here for the Visual Showcase, which holds sample events in both Flex and Classic.

Will the event check-in process remain the same in Flex event?

We recommend using our OnArrival app for event check-in or setting up a Kiosk mode, but you can still mark participants on the backend as well via the Invitee Management screens.

Do "Users/User Roles/Groups" functionality change/update?

No, we are handling those the same way that we do today so that customers do not have to make any changes they don't want to.