View one of our past conference speakers!
Service professionals with a focus on improving their customer experience management CX strategies will not want to miss this year's SCORE Virtual Conference.
Register today for SCORE Virtual Conference 2016 to hear how you can leverage innovative, yet proven, strategies for driving customer satisfaction, employee motivation and rewards, customer retention, and customer loyalty.
Hear from best-in-class industry leaders from companies including Pitney Bowes, Progress Software, CA Technologies, Wolters Kluwer, Cox Automotive, NETSCOUT and Nutanix who will speak on these topics that will both strengthen your current CEM strategies and inspire new ideas for your organization.
Highlights of the SCORE Virtual Conference Agenda Include:
CURRENT AGENDA
KEYNOTE: View from the Top - Building Customers for Life |
Rick Randall, CEO; OMNIlife Science |
PANEL: Building a Competitive Advantage Through Benchmarking and Analytics
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Justin Adams, Senior Director of Global Support Services; Alfresco Software, Inc.
David Licosati, Vice President, Sales and Business Development; Service Strategies
Kevin Scanlon, Senior Director, Total Customer Experience; EMC Corporation |
PANEL: How CEM Change Management Drives CX
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Carol Esau, Vice President, Global Technical Support; Progress Software
Rob McCabe, Vice President, Global Customer Support; CA Technologies |
PANEL: Engaged Employees are a Key Driver for Gaining Customer Loyalty
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Nadim Habib, Senior Manager, Worldwide Support; Nutanix
Jesse Hoobler, Global Director, Worldwide Software Support; Pitney Bowes
Erin McMillan, Vice President, Customer Operations; Cox Automotive |
KEYNOTE: Customer Loyalty is Essential Measurement for Financial Success |
Diane M. Magers, CCXP, Office of the Customer; AT&T |
PANEL: Omni-channel Strategy is Now a Required Component in all CX Strategies
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Chris Munshaw, Director, CX Consulting; Avtex
Elaine Cascio, Vice President; Vanguard Communications Corp. |
PANEL: Branding CX to Power Customer Acquisition--Retention--Growth--WinBack
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Tracy Steele, Vice President, Global Technical Support Services; NETSCOUT
Bob Thompson, CEO & Founder; CustomerThink Corporation
Daniel Woods, Vice President, Global Client Engagement; Concentrix |
CASE STUDIES: CEMDNA Playbook Strategies
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Albrecht Mueller, Vice President, Services & Lifecycle Support; Bruker BioSpin
Julie Olveras, Director, Customer Engagement; Wolters Kluwer Health
Stephanie Sorrell, Director, Service Excellence; Mouser Electronics |
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