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January 31, 2017

 In This Issue

  • Winning Over a Tough Crowd: Strategies for Hospitality Trainers
  • Impact Starts with Learning

Join 180+ Attendees in Colorado Springs

It is not too late to join your peers. Register today and focus on your professional development at CHART 93.

CHART 93 - Colorado Springs, CO
T3: Training Competencies Conference
March 4 - 7, 2017
The Broadmoor

Registration Open for CHART 94

You can register now for CHART 94.

94 Banner 2

CHART 94 - San Diego, CA
Hospitality Training Conference
July 15 - 18, 2017 
Rancho Bernardo Inn

Next Free CHART Webinar: Wednesday, February 8

Make Time for Success
Wednesday, February 8
1:00 pm ET

Melanie Johnson, FMP
Senior Manager of Training and Program Development at Rubio's Restaurants, Inc.

Registration is now open.

Also, d
id you know that prior webinars are on our website?Take advantage and learn from some past recordings.


Regional Training Forums

Learn and share locally with your hospitality peers at one of our Regional Training Forums (RTFs).                            

View our RTF schedule online
February 16: NYC, NY
February 28: Salt Lake City, UT
April 19: Seattle, WA

Photos from past RTFs can be viewed on CHART's Facebook page.

To make sure you receive future emails, please add to your address book or safe list.

We interrupt your regular programming with insightful and sometimes amusing posts from your peers. Read and enjoy these recent posts to the member blogs on CHART's Home Page!

 morrissey serah 2016
Winning Over a Tough Crowd: Strategies for Hospitality Trainers
by Serah Morrissey, Complex Director of Human Resources, WB Hotel Group

If there is one thing people know about me, it is that I am comfortable in front of people. Training, speaking, singing, participating, volunteering…I have no shame and often say I was born without the embarrassment gene. When I have the opportunity to train with my leadership team at work, I prepare like a mad woman. I memorize the material, incorporate examples, stories, and humor, and I psych myself up just before the ‘show’ to make sure my energy is high. However, I was reminded recently that sometimes no amount of preparation or enthusiasm on my part can win over a tough crowd…especially when I have not fully considered their various needs.

In an ideal world, the leaders of every company would share a common mission and be raving fans of the brand! They would all be on the same page and share it with their teams in abundance.  Read more. 


CHART Talks: "Brief Blasts of Brilliance" #31 - Impact Starts With Listening
by John Kelley, Vice President, White Castle

How do you find out if your mission, vision, and values messages are reaching all your employees? I learned this answer during my summer vacation.

During my CHART Talks session in Charleston, I shared what I learned from visiting 200 GM's and 1,500 team members in 23 days.

Watch the video and follow along with me on my road trip adventure.

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