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December 5th-11th, 2016

Join us for our 1st virtual conference featuring content from our 14th annual CX conference, SCORE 2016, serving CX professionals responsible for driving superior customer experiences.


Join us throughout December 5th-11th, 2016 for our 1st virtual conference right from the comfort of your own computer!

Featured will be video recordings from SCORE Conference 2016 and five live events on Tuesday, Wednesday,
and Thursday,
December 6th-8th.

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Register now and be among the first 100 to pay the early-bird price of $149 INCLUDING a $10 discount voucher for our popular SCORE polo shirt via Lands' End Business Outfitters. Hurry as this is a first-come, first-served offer!

The regular registration price will be $249. 

Registration groups of 5 or more from the same company are at a special rate of $99 per personPlease contact Gabriella Freda at to receive your special group rate discount code.

 ALL registrants will receive complimentary:

• Playbook Research Survey

• Preliminary NFSB Audit 

• Stakeholders Self-Assessment Survey



Learn how to build CX Strategy and train your employees in soft skills! 


By registering, you will automatically be offered a special discount for our CEMPRO-Advocate and CEMPRO-CFG training programs.

CEMPRO-Advocate CX Strategy

Price: $1495
Discount: 25% off per person for an individual registration or 40% off per person for groups of 5 or more.

CEMPRO-CFG Soft Skills Training

Price: $375
Discount: 25% off per person for an individual registration or 40% off per person for groups of 5 or more.

Does your company provide world class customer service?

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See if you qualify for the 2015 NorthFace ScoreBoard Award!

Join the companies whose
CX Playbook Strategy is... Included in Our DNA


View one of our past conference speakers!

Service professionals with a focus on improving their customer experience management CX strategies will not want to miss this year's SCORE Virtual Conference.

Register today for SCORE Virtual Conference 2016 to hear how you can leverage
innovative, yet proven, strategies for driving customer satisfaction, employee motivation and rewards, customer retention, and customer loyalty.

Hear from best-in-class industry leaders from companies including Pitney Bowes, Progress Software, CA Technologies, Wolters Kluwer, Cox Automotive, NETSCOUT and Nutanix who will speak on these topics that will both strengthen your current CEM strategies and inspire new ideas for your organization.



Highlights of the SCORE Virtual Conference Agenda Include:

  • Keynote presentations featuring:
    • Diane Magers, Office of the Customer, AT&T: Customer Loyalty is Essential Measurement for Financial Success
    • Rick Randall, CEO, OMNIlife Science: View from the Top  - Building Customers for Life
  • Live BCfL webcast events featuring:

    • Colin Taylor, CEO, The Taylor Reach Group, Inc.: Using an Omni-Channel Strategy to Drive Customer Loyalty
    • Lance Simon, Executive Vice President, iCohere: CX Training, Communities & Virtual Events to Drive Customer Loyalty
    • Greg Coleman, VP, Strategic Programs, Service Strategies Corp.: How Service Performance Assessments Drive Improved CX
    • Bill Moore, VP, Employee Engagement, CRMI and Dennis Gershowitz, VP, Service Strategies Practice, Anthony & Alexander Group, LLC: Journey Mapping the Customer on Boarding to Improve the Process Requires Engaged Employees to Drive Long-term Success
    • Brian LaRoche, Product Marketing Manager, CallMiner, Scott Sobera, Senior Vice President, Help Lightning; CX Technologies that Drive Customer Loyalty



 KEYNOTE: View from the Top - Building Customers for Life  Rick Randall, CEO; OMNIlife Science 
PANEL: Building a Competitive Advantage Through Benchmarking and Analytics

 Justin Adams, Senior Director of Global Support Services; Alfresco Software, Inc.

David Licosati
, Vice President, Sales and Business Development; Service Strategies 

Kevin Scanlon
, Senior Director, Total Customer Experience; EMC Corporation
PANEL: How CEM Change Management Drives CX 

 Carol Esau, Vice President, Global Technical Support; Progress Software

Rob McCabe, Vice President, Global Customer Support; CA Technologies
PANEL: Engaged Employees are a Key Driver for Gaining Customer Loyalty 

 Nadim Habib, Senior Manager, Worldwide Support; Nutanix

Jesse Hoobler, Global Director, Worldwide Software Support; Pitney Bowes

Erin McMillan, Vice President, Customer Operations; Cox Automotive
 KEYNOTE: Customer Loyalty is Essential Measurement for Financial Success Diane M. Magers, CCXP, Office of the Customer; AT&T 
 PANEL: Omni-channel Strategy is Now a Required Component in all CX Strategies 

 Chris Munshaw, Director, CX Consulting; Avtex

Elaine Cascio, Vice President; Vanguard Communications Corp.
 PANEL: Branding CX to Power Customer Acquisition--Retention--Growth--WinBack

 Tracy Steele, Vice President, Global Technical Support Services; NETSCOUT

Bob Thompson, CEO & Founder; CustomerThink Corporation

Daniel Woods, Vice President, Global Client Engagement; Concentrix
CASE STUDIES: CEMDNA Playbook Strategies

Albrecht Mueller, Vice President, Services & Lifecycle Support; Bruker BioSpin

Julie Olveras, Director, Customer Engagement; Wolters Kluwer Health

Stephanie Sorrell, Director, Service Excellence; Mouser Electronics 

SCORE Virtual Conference 2016 Sponsors

 crm-xchange-logo  Taylor Reach Group_Logo

 Customer-Think-Logo VivianBladeLogoSmall

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CMSWire_Logo   SS_Logo  Professional Services Journal_Logo

 Sandler logo ASP_Logo  sutherland_logo_blackblue_sfzn_RGB

help lightning_logo_linkedin  Customer Magazine_Logo_New
callminer_eureka_new logo_11-17-16

Call 1-800-711-5196 to ask us
how YOU can become a sponsor!

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Produced By:  
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Cvent - Web-based Software Solutions