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November 12, 2015

 In This Issue

  • Intentional Trainer Development: Building your Toolkit for Success
  • Social Anxiety Yes, Some of Your Employees Have It

T3 Conference

We're excited to announce that Generational Expert Bruce Tulgan will be one of our keynote speakers at  #CHARTSeattle - February 20 - 23.  Register today

Coffee Alone BrandmarkREDUCED 

Final Free Webinar in 2015 Series 


Interviewing That Rocks: How to Amp Up or Revolutionize Your Interviewing Skills
Wednesday, December 9
1:00 pm EST
Jim Knight, Managing Partner, PeopleForward
, will present this webinar. Register today at:

Regional Training Forums

Learn and share locally with your hospitality peers at one of our Regional Training Forums (RTFs).                                           
December 15: Atlanta, GA
January 14: Miami, FL
January 21: Chicago, IL

View our online calendar for the latest news. #CHARTrtf

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We interrupt your regular programming with insightful and sometimes amusing posts from your peers.  Read and enjoy these recent posts to the member blogs on CHART's Home Page!

 Herbel Donna
Intentional Trainer Development: Building your Toolkit for Success
by Donna Herbel, Lead Director, Training and Development at Perkins and Marie Callender's, LLC

Hospitality trainers come from a variety of backgrounds: Operations expert repositioned into a training role, educator who has made the shift to corporate training, or student of organizational development and learning entering the job market, to name a common few.  Whatever skills a trainer has in his or her toolkit when the job begins may be sufficient for the initial role, but will likely not be enough to grow into an effective trainer, learning strategist and strategic business partner in the company.

Here are some of my favorite practical tips for personal development from great mentors that helped me build my skills along my path as a hospitality trainer:  Read More                          

Swan 2


CHART Talks: "Brief Blasts of Brilliance" #23 - Social Anxiety Yes, Some of Your Employees Have It
by Jennifer Swan, Sr. Director of Human Resources and People Development at First Watch Restaurants                   

Social anxiety is real and is a growing issue; especially with the younger generation. It is not something that goes away; but one can learn to control it. Although during my CHART Talks session, my palms were sweating and my heart was racing, I have taken steps to overcome my fears of public speaking. Watch my video as I share my personal experience and offer suggestions on how you can assist workers by engaging them and offering reassurance.

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