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March 30, 2019
In This Issue
  • 3 Key Aspects of GM Engagement
  • Protecting Your Training Career from the Next Recession

Upcoming Conferences

Nashville Brandmark FINAL

July 27-30, 2019
Hospitality Training Conference
Nashville Marriott at Vanderbilt University
Nashville, TN

February 22-25, 2019
T3: Training Competencies Conference
Embassy Suites
Napa Valley, CA



Free CHART Webinars

Human Trafficking in the Hospitality Industry
Wednesday, April 10, 2019
1:00pm EST
Kim Carson, Rosen Hotels

Best Practices in Mobile E-Learning
Wednesday, June 12, 2019
1:00pm EST


Did you know that all prior webinars are on our website? Take advantage and learn from some past recordings.

Regional Training Forums

Learn and share locally with your hospitality peers at one of our FREE, HALF-DAY Regional Training Forums (RTFs). Members and non-member trainers are welcome!

April 18: Minneapolis, MN
April 24: Boston, MA
April 25: Chicago, IL

View more information on our RTF schedule online.

To make sure you receive future emails, please add to your address book or safe list.

We interrupt your regular programming with insightful and sometimes amusing posts from your peers. Read and enjoy these recent posts to the CHART Member Blog Page
 Quist, Toni 2019
3 Key Aspects of GM Engagement
Toni Quist, FMP, Chief People Officer
Perkins & Marie Callender's, LLC

In January, I once again had the opportunity to attend TDn2K’s Global Best Practices Conference. The timing allowed reflection and alignment for our team’s work in 2019. During the conference, I was invited to a breakfast where Gallup provided invaluable insight into their work within our industry, GM Connect. The Gallup research is very insightful in regards to General Manager (GM) engagement, retention, and links to overall top quartile performance for the industry. My conference notes highlighted these three key aspects of engagement. Read More

 Yearout Square 200
Protecting Your Training Career from the Next Recession
Patrick Yearout, FMP, CHT, Director of Innovation, Recruiting, and Training
Ivar's & Kidd Valley Restaurants

An economic downturn will be coming eventually (with predictions ranging from “very soon” to “within the next few years”), and for those of you who weren’t yet working in the industry during the last one a decade ago, there were some pretty brutal headcount and budget cuts in hospitality training departments. What can you do to help protect your career as a trainer before the next recession hits? Read More


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