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September 15, 2016

 In This Issue

  • 6 Best Practices for Translating E-learning Courses
  • Body Language 101 for the Texting Generation

2017 CHART Conferences at Luxurious Resorts

We are excited to share the sites for next year's conferences. They will both be held at highly-rated resorts and attendees will get amazingly low room rates!

CHART 93 - Colorado Springs, CO
T3: Training Competencies Conference
March 4 - 7, 2017
The Broadmoor

CHART 94 - San Diego, CA
Hospitality Training Conference
July 15 - 18, 2017 
Rancho Bernardo Inn

Next Free CHART Webinar is Wednesday, October 12

Culture Love: Why Being the Restaurant of Choice Means Putting Culture First
Wednesday, October 12
1:00 pm ET
Hot Schedules 

Register now to hear Tom Frank, Culture Engineer at Round World Management and our partner, HotSchedules.

Did you know that prior webinars are on our website in case you missed one and want to listen to the recordings?


Regional Training Forums

Learn and share locally with your hospitality peers at one of our Regional Training Forums (RTFs).                            

Atlanta, GA - September 15
Orlando, FL - September 23
Austin, TX - September 28
Dallas, TX: October TBD
Houston, TX: October TBD
Redondo Beach, CA - October 12
Seattle, WA  -  October 13
Chicago, IL -  October 20
Nashville - October 20
Columbus, OH - October 21
View our RTF schedule online

Photos from past RTFs can be viewed on CHART's Facebook page.

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We interrupt your regular programming with insightful and sometimes amusing posts from your peers. Read and enjoy these recent posts to the member blogs on CHART's Home Page!

 Tenut 2
6 Best Practices for Translating E-learning Courses
by Jeff Tenut, Founder & VP of Solution Design, DiscoverLink, Inc                                                                       

According to a 2014 report by TDn2K and the Multicultural Foodservice & Hospitality Alliance, 28% of hourly employees in restaurants are Hispanic.  Spanish is the primary language for many of these workers, but quite often training materials are only provided in English. In order to properly prepare Spanish-speaking employees to work in a restaurant environment, it’s important to offer training in Spanish.

It’s well known that learners retain more information and are better able to apply it when training is presented in their native language. In fact, in a study by the Journal of Extension, Spanish speakers improved their knowledge scores by more than 50 percentage points after their training was conducted in Spanish. Improved retention leads to better performance which, in turn, creates more opportunity for advancement for Spanish speaking staff while improving overall bench strength for the restaurant. With turnover rates and recruiting difficulties at an all-time high in the restaurant industry, it’s more important than ever to retain and develop good employees, including those who speak Spanish. Read More.

 Del Friscos
CHART Talks: "Brief Blasts of Brilliance" #29 - Body Language 101 for the Texting Generation
by Orloff, Del Frisco's

Does your body language properly reflect the message you are trying to communicate? Thankfully, I had a boss who trained me on how I could better impact guest relations just by adjusting my posture. Since face-to-face is still the main form of communciation, I wanted to share some examples you could use yourself and with your team so everyone is putting their best foot forward. Watch my 12-minute video from my CHART Talks session in Charleston as I offer some tips, with lots of visual examples, on eye contact, safe distance, standing in the elevator, and the important 'belly button and feet rules'. 

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