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March 27 - 31, 2017


Introducing our BEST OF SCORE Virtual Conference! Featured will be content from our annual CX conference, SCORE, as well as a handful of live webcasts--serving CX professionals responsible for driving superior customer experiences.

 
                                  


Save your seat today 
and enter the chance to WIN 
1 out of 10
$25 Amazon
e-gift cards!


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INDIVIDUAL
EARLY-BIRD PRICE
:

$99


INDIVIDUAL RETAIL PRICE AFTER 100-EARLY-BIRD SEAT LIMIT:

$199

COMPANY GROUPS
OF 5-49:


$79 PER PERSON

COMPANY GROUPS
OF 50-100:


$69 PER PERSON

COMPANY GROUPS
OF 101-300:


 $59 PER PERSON

COMPANY GROUPS
OF 301-500:


$49 PER PERSON

COMPANY GROUPS
OF 501 AND HIGHER: 


QUOTE

***

Please contact Gabriella Freda at gabriella@icohere.com to receive your special group rate discount codes.

***

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Learn how to build CX Strategy and train your employees in soft skills! 


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By registering, you will automatically be offered a special discount for our CEMPRO-Advocate and CEMPRO-CFG training programs.

CEMPRO-Advocate CX Strategy

Price: $1495
Discount: 20% off per person for an individual registration or 40% off per person for groups of 5 or more.

CEMPRO-CFG Soft Skills Training

Price: $375
Discount: 20% off per person for an individual registration or 30% off per person for groups of 5 or more.


Does your company provide world class customer service?


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For registering, you'll receive a complimentary preliminary NorthFace ScoreBoard Audit and an invitation to take the CEMDNA Playbook Strategy Self-Assessment Research Survey.

 

                                 

Join the companies whose CX Playbook Strategy is... Included in Our DNA


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Service professionals with a focus on improving their customer experience management CX strategies will not want to miss this quarter's SCORE Virtual Conference!

Register to hear how you can leverage innovative, yet proven, strategies for driving customer satisfaction, employee motivation and rewards, customer retention, and customer loyalty. 

View one of our past conference speakers!


 HIGHLIGHTS INCLUDE


  • Keynotes:
    • Diane Magers, Office of the Customer, AT&T: Customer Loyalty is Essential Measurement for Financial Success
    • Corey E. Thomas, President & CEO, Rapid7: View from the Top - Building Customers for Life
    • Art Papas, Founder & CEO, Bullhorn: Customer Loyalty and its Impact on Shareholder Value
  • LIVE BCfL Webcasts
    • Colin Taylor, CEO, The Taylor Reach Group, Inc.: Using an Omni-Channel Strategy to Drive Customer Loyalty; Bill Moore, VP, Employee Engagement, CRMI and Dennis Gershowitz, VP, Service Strategies Practice, Anthony & Alexander Group, LLC: Journey Mapping the Customer on Boarding to Improve the Process Requires Engaged Employees to Drive Long-term Success
    • Evan Hackel, Founder and Principal, Ingage Consulting: Ingaging Leadership – 21 Steps to ELEVATE your Business
  • PAST BCfL Webcasts
    • Lance Simon, Executive Vice President, iCohere: CX Training, Communities & Virtual Events to Drive Customer Loyalty
    • Greg Coleman, VP, Strategic Programs, Service Strategies Corp.: How Service Performance Assessments Drive Improved CX
    • Scott Sobera, Senior Vice President, Help Lightning; CX Technologies that Drive Customer Loyalty; Brian LaRoche, Product Marketing Manager, CallMiner

 "BEST OF SCORE" LINEUP

TITLE        SPEAKERS

 KEYNOTE: Customer Loyalty and its Impact on Shareholder Value  Art Papas, Founder & CEO, Bullhorn
 KEYNOTE: View from the Top - Building Customers for Life  Corey E. Thomas, President & CEO, Rapid7


PANEL
: Building a Competitive Advantage Through Benchmarking and Analytics







  
 Justin Adams, Senior Director of Global Support Services; Alfresco Software, Inc.

David Licosati
, Vice President, Sales and Business Development; Service Strategies 

Kevin Scanlon
, Senior Director, Total Customer Experience; EMC Corporation
PANEL: How CEM Change Management Drives CX 





 Carol Esau, Vice President, Global Technical Support; Progress Software

Rob McCabe, Vice President, Global Customer Support; CA Technologies
PANEL: Engaged Employees are a Key Driver for Gaining Customer Loyalty 







 Nadim Habib, Senior Manager, Worldwide Support; Nutanix

Jesse Hoobler, Global Director, Worldwide Software Support; Pitney Bowes

Erin McMillan, Vice President, Customer Operations; Cox Automotive
 KEYNOTE: Customer Loyalty is Essential Measurement for Financial Success Diane M. Magers, CCXP, Office of the Customer; AT&T 
 PANEL: Omni-channel Strategy is Now a Required Component in all CX Strategies 


 Chris Munshaw, Director, CX Consulting; Avtex

Elaine Cascio, Vice President; Vanguard Communications Corp.
 PANEL: Branding CX to Power Customer Acquisition--Retention--Growth--WinBack







 Tracy Steele, Vice President, Global Technical Support Services; NETSCOUT

Bob Thompson, CEO & Founder; CustomerThink Corporation

Daniel Woods, Vice President, Global Client Engagement; Concentrix
CASE STUDIES: CEMDNA Playbook Strategies









Albrecht Mueller, Vice President, Services & Lifecycle Support; Bruker BioSpin

Julie Olveras, Director, Customer Engagement; Wolters Kluwer Health

Stephanie Sorrell, Director, Service Excellence; Mouser Electronics 

SPONSORS

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Call 1-800-711-5196  
how YOU can become a sponsor!
 
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