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May 3, 2018
In This Issue
  • My 5 Rules for Store Visits
  • Automate and Grow, or be Left Behind
  • Changing Your Aim: Supporting Guests with Non-visible Disabilities

July 2018 Conference

Boca Brandmark

July 28-31, 2018
Hospitality Training Conference
Boca Raton Resort & Club
Boca Raton, FL


Free CHART Webinars

Modern Learning - A Fresh Look at New Approaches and Technologies
Wednesday, June 13, 2018
1:00PM ET
Paul Bradley


Did you know that prior webinars are on our website? Take advantage and learn from some past recordings.

Regional Training Forums

Learn and share locally with your hospitality peers at one of our FREE, HALF-DAY Regional Training Forums (RTFs). Members and non-member trainers are welcome!

May 6: Boston, MA
May 16: Seattle, WA

View more information on our RTF schedule online.

To make sure you receive future emails, please add to your address book or safe list.

We interrupt your regular programming with insightful and sometimes amusing posts from your peers. Read and enjoy these recent posts to the CHART Member Blog Page
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My 5 Rules for Store Visits
by Patrick Yearout, FMP, CHT
Director of Recruiting & Training, Ivar's & Kidd Valley Restaurants

Like many of my CHART colleagues, I spend a good deal of time in our restaurants for events such as training sessions, product rollouts, and performance audits. Regardless of why I’m visiting, I strive to make it a quality experience that adds value to those Ivar’s locations, and I have found that there are 5 specific actions I can take that will greatly improve my chances of achieving that objective. Read More.

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Automate and Grow, or be Left Behind
by Michele Lange
Director of Training and Development, The Habit Burger Grill

It’s happening! The robots are taking over. Earlier this year, the news was all a buzz over Flippy the Robot. Flippy is currently employed at a burger restaurant in Pasadena, CA and is capable of flipping 150 burgers per hour.  Read More.

CHART Talks: Changing Your Aim: Supporting Guests with Non-visible Disabilities
by Adam Isaacs
Chief Executive Officer, Partners to Assist in Learning (PAL)

We do the best we can to provide great customer service for the most guests possible. But often, those who need the most support are left out. In this brief and insightful CHART Talks video, Adam shares how to educate staff to better serve all guests, including those with non-visible disabilities. View video


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