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May 9, 2017
In This Issue
  • Reduce Hotel Repair Costs with Virtual Technology
  • Hospitality’s Image Problem (and What You Can Do About It)
  • Learning Strategists Grow the Future

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        CHART 94 - San Diego, CA
        Hospitality Training Conference
        July 15 - 18, 2017 
        Rancho Bernardo Inn 


Free CHART Webinar: Wednesday, June, 14th

2:00 PM EST (Note time change)
Winning the Talent War with Enlightened Hospitality
Erin Moran, Union Square Hospitality Group
Peter (PK) Kirwan, Wisetail LMS 
Register today.

Also, did you know that prior webinars are on our website? Take advantage and learn from some past recordings.                                    

Regional Training Forums

Learn and share locally with your hospitality peers at one of our FREE, HALF-DAY Regional Training Forums (RTFs). We have a great line up speakers this year, so save the date.            

View our RTF schedule online.

May 9: Minneapolis, MN
May 11: Austin, TX
May 17: Washington, DC
May 19: Orlando, FL
May 23: New York City, NY
June TBD: Detroit, MI

Photos from past RTFs can be viewed on CHART's Facebook page.
To make sure you receive future emails, please add to your address book or safe list.
We interrupt your regular programming with insightful and sometimes amusing posts from your peers. Read and enjoy these recent posts to the member blogs on CHART's Home Page!       
Reduce Hotel Repair Costs with Virtual Technology
by Mark Boccia, Vice President of Learning and Development, Marriott International

Hotel buildings exist as living, breathing organisms; with complex engineering and structural systems that work in tandem. General Managers (GMs) are responsible for keeping the building well-maintained, however, most GMs are lay people who lack the technical knowledge and skills on specific asset protection and maintenance topics regarding their property’s roof, façade, landscaping, parking lots, HVAC, plumbing, electrical systems, and many more.  Read more.

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Hospitality's Image Problem (and what you can do about it)
by Gabe Hosler, VP, Training and Ops Services
Rubio's Restaurants, Inc.                                                       

As the economy has gotten stronger during the past few years, it has become harder and harder for employers in almost every industry to find qualified workers.  In fact, according to a 2016 report from SHRM, the Society for Human Resource Management, more than two-thirds of surveyed organizations said they were having difficulty filling certain positions, a statistic that increased from 50% in 2013.  Read more.

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Learning Strategists Grow the Future
by Donna Herbel, SPHR, SHRM-SCP, Vice President of Training and Culture Development, Perkins & Marie Callender's, LLC

Spring is such an exciting time! Gardeners are hard at work, not only preparing beds for planting, but also looking ahead and creating long-range plans to frame their decisions; considering, for example, what will happen in the sunniest spot when the sapling nearby grows to full height. Will that part of the yard become a shade garden in the next five years? Jim Knight reminded us in a recent keynote of a proverb that reminds us of the importance of both foresight and action: “The best time to plant a tree is 20 years ago. The second-best time is today.”  Read more.

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