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November 19, 2015

 In This Issue

  • Top Ten Reasons to Attend T3 Seattle
  • How Certifications are Valuable Training Resources
  • Your Board at Work for You

T3 Conference

Check out all we have brewing for T3 Seattle - February 20 - 23.  Register Today
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Final Free Webinar in 2015 Series 


Interviewing That Rocks: How to Amp Up or Revolutionize Your Interviewing Skills
Wednesday, December 9
1:00 pm EST

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Jim Knight, Managing Partner, PeopleForward
, will present this webinar. Register today at:

Regional Training Forums

Learn and share locally with your hospitality peers at one of our Regional Training Forums (RTFs).                                           
December 15: Atlanta, GA
January 14: Miami, FL
January 21: Chicago, IL

View our online calendar for the latest news. #CHARTrtf

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We interrupt your regular programming with insightful and sometimes amusing posts from your peers.  Read and enjoy these recent posts to the member blogs on CHART's Home Page!

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Top 10 Reasons to Attend T3 Seattle
by Jim Sullivan, CEO and Founder,

As a longtime CHART member and presenter, I’d like to share my Top Ten Reasons to attend CHART’s T3 Conference in Seattle this February…

10. Be where your colleagues are. Don’t let that brand across the street or that chain down the block get a monopoly on good ideas, new product expertise and thought leadership because they went to T3 Seattle and you didn’t. Go to Seattle and experience first-hand the newest trends and developments in training, development, operations, social media, and ideas. If you don’t go, and they do, what happens if they get better, and you don’t? That would stink.

9. Be where your colleagues are not. Let’s face it, you’re smarter than they are. That’s why you’re you and they’re them. So if they’re deciding to skip T3 Seattle this year, it’s the perfect time for you to swoop in and discover what they didn’t and learn what they’ll remain ignorant of.  Read More                          



How Certifications are Valuable Training Resources
by Mike Nalley, Director of Education, Training & Guest Feedback, Best Western International                   

The new year is just around the corner and many hotel training departments are considering what training programs they are going to offer in 2016. We will look at our companies’ analytical data including revenue, operational performance and guest feedback. A needs analysis will be completed and we will determine what core competencies need to be focused on to create training programs to fill the performance gaps.

One training resource you will want to consider is industry certifications. Certifications provided by industry-leading hospitality associations are developed on core competencies, industry standards and common nomenclature to determine an individual’s knowledge and skill level. When certifications are strategically placed in an employee’s learning plan, they provide a validation of their progress and an acknowledgement of their success. Read More.

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Your Board at Work for You
by Jason Lyon, CHART President and CEO & Founder, Boondocks Hip                  

You see our enthusiastic caring at our conferences, read our sharing through our blogs posts and Ask My Peers replies, and learn with us at RTFs, but do you know how your board helps CHART grow year round?

Throughout our term we work on behalf of our membership with bi-weekly accountability conference calls as well as intense face-to-face meetings on a quarterly basis to set and facilitate our Widely Important Goals (WIGs). 
Just over a month ago we met for our quarterly meeting in Seattle to not only start the planning for T3 in February 2016, but also to set, plan, and strategize our efforts for the year ahead. The following goals will be keeping us engaged in the coming months: Read More.

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