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January 28, 2019
In This Issue
  • How I Planned a Winning Conference (Thanks CHART!)
  • Improving Employee Performance Through Recognition

Upcoming Conferences


ABQ Brandmark Low Res

March 2-5, 2019
T3: Training Competencies Conference
Hyatt Regency Albuquerque
Albuquerque, NM

Nashville Brandmark FINAL

July 27-30, 2019
Hospitality Training Conference
Nashville Marriott at Vanderbilt University
Nashville, TN


Free CHART Webinars

Test Writing 101: Making the Grade
Wednesday, February 20, 2019
1:00pm EST
Monique Donahue, Hilton Grand Vacations

Human Trafficking in the Hospitality Industry
Wednesday, April 10, 2019
1:00pm EST
Kim Carson, Rosen Hotels

Wednesday, June 12, 2019
1:00pm EST


Did you know that all prior webinars are on our website? Take advantage and learn from some past recordings.

Regional Training Forums

Learn and share locally with your hospitality peers at one of our FREE, HALF-DAY Regional Training Forums (RTFs). Members and non-member trainers are welcome!

April 18: Minneapolis, MN

The spring RTF schedule will be coming together in early 2019. View more information on our RTF schedule online.

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We interrupt your regular programming with insightful and sometimes amusing posts from your peers. Read and enjoy these recent posts to the CHART Member Blog Page
 Richal 2 Square
How I Planned a Winning Conference (Thanks CHART!)
Rachel Richal, CHT
Director of Training, TooJay's Deli, Bakery, Restaurant

Over the past few years, I started approaching my attendance at CHART conferences differently. I realized that while the content of speakers was helping in my development, if I also paid attention to the logistics of the conference and unique features that engage attendees, I benefited in a key aspect of my position at work – planning training workshops and my brand leadership conference. Read More.

Bell 2 

Improving Employee Performance Through Recognition
Christin Bell, CHT
Director of Culture and Team Engagement, TBC Hotels at The Bernstein Companies

Having recently undertaken a corporate rebranding exercise, I am very aware of the importance of tying in company culture and values to team members’ every day work experiences. Incentive-based recognition strategies are tangible ways to bring the company’s culture to life and improve employee satisfaction and performance.  Read More.


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