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October 28, 2016

 In This Issue

  • Training Until They Can’t Get it Wrong
  • You Get What You (Don’t) Pay For

Get Budget Approval to Attend 2017 CHART Conferences

Now is the time to ensure there is money in the 2017 budget for professional development. Both of our conferences will be held at highly-rated resorts and attendees will get amazingly low room rates!

CHART 93 - Colorado Springs, CO
T3: Training Competencies Conference
March 4 - 7, 2017
The Broadmoor

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CHART 94 - San Diego, CA
Hospitality Training Conference
July 15 - 18, 2017 
Rancho Bernardo Inn

Next Free CHART Webinar: Wednesday, December 7

Trends in Hospitality Training & Development: New Insights & Fresh Perspectives
Wednesday, December 7
1:00 pm ET
Archambault 2
Curt Archambault
Vice President, People & Performance Strategies 
 Doolin-Koehne Melissa Doolin-Koehne
Executive Director, Business Development, TDn2K
 Swan 2 Jen Swan
Sr. Director of Human Resources and People Development,First Watch Restaurant

Register now to hear this trio of panelists share new insights and ideas on how you can utilize findings from our joint research study.

Did you know that prior webinars are on our website in case you missed one and want to listen to the recordings?


Regional Training Forums

Learn and share locally with your hospitality peers at one of our Regional Training Forums (RTFs).                            

Ann Arbor, MI - November 10
Dallas, TX: November 18
Boston, MA - December 1

View our RTF schedule online

Photos from past RTFs can be viewed on CHART's Facebook page.

To make sure you receive future emails, please add to your address book or safe list.

We interrupt your regular programming with insightful and sometimes amusing posts from your peers. Read and enjoy these recent posts to the member blogs on CHART's Home Page!

CHART Talks: "Brief Blasts of Brilliance" #30 - Training Until They Can’t Get it Wrong
by TJ Schier, President/Founder, SMART Restaurant Group and Which Wich Franchisee                                                           

Add legs to your training effectiveness by utilizing simple, inexpensive ways to create "what is needed, where it’s needed, when it’s needed.”  Gone are the days of the 3-inch training binders we had hoped new employees would read at least once.  We now need to look at how employees are getting their information and use that technology to train and continually re-train them.

During my CHART Talks session in Charleston, I shared the new app we created to engage our employees and share our culture. We put information, including our training videos, on the app so they can watch and learn in the palm of their hands. View my 9-minute video and get your entire team on the same page. 

 Yearout Square 200
You Get What You (Don’t) Pay For
by Patrick Yearout, FMP, CHT, Director of Recruiting and Training, Ivar's & Kidd Valley Restaurants

When I got my start in the world of hospitality training back in 1999, I was given a very tight budget in my role as Ivar’s Training Manager. For the different workshops I was tasked with creating, for example, the company would pay for the attendees’ time in the session, and I could use one of our banquet rooms without being charged, but those were the only costs that were covered.  Everything else, including training props, flipcharts and easels, prizes, and snacks, were not included, so I either had to 1) pay for them myself, or 2) rely heavily on whatever free stuff I could get my hands on…and eventually I became pretty good at the latter option.  

More than 15 years have passed since that time and thankfully my budget has grown considerably, but I still try to seek out no-cost training resources to help keep my expenses as low as possible.  Below is a list of 10 of my favorite sources of freebies that I would like to share with you:  Read more.

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