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Stay connected and informed about what’s happening in the world of hospitality training. Read on for practical, performance-boosting tips from hospitality trainers, training trends to watch, innovations in training technologies, fresh perspectives on current training challenges, and much more.

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Hospitality Training Magazine
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Looking to Reduce Turnover? Start with Manager Training.

Ask any hospitality trainer and they’ll tell you one of the biggest concerns they face in today’s market is understaffing and high employee turnover rates. It’s happening large scale across the hospitality industry, and the trend doesn’t appear to be letting up anytime soon with unemployment rates remaining as low as they’ve been since the 1960s. Read more.

   Top 5 Questions to Ask Training Vendors
The Return on Volunteerism - How Serving can Fast Track Your Career Growth
Your Brand has a Strategy, are Your Team Members Part of It?

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McCutcheon_sm_sqThree Things I Learned Teaching a Breakout at CHART
Kelly McCutcheon
Vice President of Training
Hopdoddy Burger Bar, Inc.
Speaking in front of a group can be intimidating, but when you know you have a message worth sharing, making yourself vulnerable pays off. Here are a few take-aways about trust, connection, and learning from my recent breakout session at CHART 99 Napa. Read More

Garner-Weadock, Lael PREFERRED 2020_sm_sqPositivity Leads to Productivity - How You Can Impact it: Session Recap from CHART 99
Lael Garner-Weadock
Director of Training and Development
Marcus Hotels and Resorts

This topic, presented by Kelly McCutcheon in Napa, shows the value of creating positivity in the workplace. Not only is it good for employees, it's good for productivity and the bottom line. In this session recap, you will learn how to implement tips from the latest research. Read More 
Yearout Square Why I (Still) Attend Those CHART Conferences
Patrick Yearout, FMP, CHT
Director of Innovation, Recruiting, and Training
Ivar's & Kidd Valley Restaurants

Attending a conference takes you away from your office and can be expensive. So is attending worth it? Even after many years participating in CHART conferences, for me, the answer to that question is an emphatic "yes!" Here are a few of my reasons why. Read More 
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CHART 100 Chicago
July 25-28, 2020
Hospitality Training Conference
Westin Michigan Avenue
Chicago, IL
Program Information

Regional Training Forums
 Learn and share locally with your hospitality peers at one of our FREE, HALF-DAY Regional Training Forums (RTFs). Members and non-member trainers are welcome!

April 16: Minneapolis, MN
April 22: Boston, MA
April 30: Chicago, IL
July 16: Minneapolis, MN
October 15: Minneapolis, MN
October 22: Chicago, IL
November 4: Boston, MA

View more information on our RTF schedule online.

Wednesday, March 18, 2020
1:00 PM EST

Adaptive Learning: Why our brains don't respond well to online training, and what to do about it
Nick Howe, CLO, Area 9 Lyceum
James Notaro,Vice President of Enterprise Sales, Gilmore Global

Wednesday, April 15, 2020
1:00 PM EST

The Top 10 Ways to be Innovative
Gretta Brooks, CEO, SalesBoost
Andrea Christopherson, Chief Engagement & Innovation Officer, SalesBoost

Industry Opportunities
Hospitality Trainers Can Take the Lead on Coronavirus COVID-19 Response

Hospitality trainers will be at the forefront of the COVID-19 response. A thoughtful and proactive approach can help keep employees and customers safe. To support your efforts, CHART will connect you to resources that will help you take informed, meaningful steps to protect yourself, your staff, and your guests.
Go to our website or download this PDF for useful steps you can take to help your organization contain the spread.

Job Board 585
The Job Board is one of the most popular pages at Visit now to check out the latest job posts:

Senior Assistant Director of Dining Services, University Housing - University of Illinois


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