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March 13, 2018
In This Issue
  • 5 Rules of Thumb to Handle a Sexual Harassment Complaint
  • Four Questions (and Tips) That Will Transform Your Culture
  • Preparing for a New Training Department: Prep Work Isn't Just For Cooks

July 2018 Conference

Boca Brandmark

July 28-31, 2018
Hospitality Training Conference
Boca Raton Resort & Club
Boca Raton, FL


Free CHART Webinars

Harassment in Hospitality
Wednesday, April 11, 2018
1:00PM ET
Patrick Yearout
Ivar's & Kidd Valley Restaurants

Modern Learning - A Fresh Look at New Approaches and Technologies
Wednesday, June 13, 2018
1:00PM ET
Paul Bradley

Trends in Hospitality Training and Development
Wednesday, August 15, 2018
1:00PM ET


Did you know that prior webinars are on our website? Take advantage and learn from some past recordings.

Regional Training Forums

Learn and share locally with your hospitality peers at one of our FREE, HALF-DAY Regional Training Forums (RTFs). Members and non-member trainers are welcome!

March 15: Minneapolis, MN
April 25: Washington, DC
April 26: Chicago, IL

View more information on our RTF schedule online.

To make sure you receive future emails, please add to your address book or safe list.
We interrupt your regular programming with insightful and sometimes amusing posts from your peers. Read and enjoy these recent posts to the CHART Member Blog Page
 Cindy Bates 2017
5 Rules of Thumb to Handle a Sexual Harassment Complaint
by Cindy Bates, PHR, CHT
Director of Training, The Common Man Family Restaurants

What is keeping foodservice managers up at night? With the recent spotlight on sexual harassment, we find that our managers are concerned that they will not respond appropriately to a claim and potentially fail the needs of the employee and the legal obligation of the company. Here are 5 rules of thumb to help them navigate these sometimes murky waters. Read More.

Randy Ross 2
Four Questions (and Tips) That Will Transform Your Culture
by Dr. Randy Ross
Founder & CEO, Remarkable!

People grow into the conversations you create around them. The best tool great leaders have to strengthen and empower others is powerful questions. Questions evoke curiosity. They force others to think. And, when answered well, allow others to take ownership of the process and responsibility for the outcomes.  Read More.

Yearout Square 200
Preparing for a New Training Department: Prep Work Isn't Just For Cooks
by Patrick Yearout
Director of Recruiting and Training
Ivar's & Kidd Valley Restaurants

It’s finally time, you’ve decided, for your company to set up a training department.  Maybe you’ve been getting too many complaints about disappointing guest experiences, maybe you’ve determined the costs of outside consultants have gotten too expensive, or maybe you’d like to open a bunch of new locations and need the structure and talent pipeline to make it happen.  Whatever the reason, you’re ready to establish an internal training division within your organization. Read More.


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