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April 2, 2018
In This Issue
  • My Favorite CHART Conference
  • Experiential Interviewing
  • Facebook Live Video with Jason Hewlett

July 2018 Conference

Boca Brandmark

July 28-31, 2018
Hospitality Training Conference
Boca Raton Resort & Club
Boca Raton, FL


Free CHART Webinars

Harassment in Hospitality
Wednesday, April 11, 2018
1:00PM ET
Patrick Yearout
Ivar's & Kidd Valley Restaurants

Modern Learning - A Fresh Look at New Approaches and Technologies
Wednesday, June 13, 2018
1:00PM ET
Paul Bradley

Trends in Hospitality Training and Development
Wednesday, August 15, 2018
1:00PM ET


Did you know that prior webinars are on our website? Take advantage and learn from some past recordings.

Regional Training Forums

Learn and share locally with your hospitality peers at one of our FREE, HALF-DAY Regional Training Forums (RTFs). Members and non-member trainers are welcome!

April 4: SoCal
April 25: Washington, DC
April 26: Chicago, IL

View more information on our RTF schedule online.

To make sure you receive future emails, please add to your address book or safe list.

We interrupt your regular programming with insightful and sometimes amusing posts from your peers. Read and enjoy these recent posts to the CHART Member Blog Page
 Yearout Square 200
My Favorite CHART Conference: Boca Raton, Summer 2003
by Patrick Yearout, FMP, CHT
Director of Recruiting & Training, Ivar's & Kidd Valley Restaurants

As a long-time CHART member, I often have conversations with other members about memorable CHART experiences. Sometimes we talk about our favorite breakout sessions, or hotels, or activities, and sometimes we talk about which conference we liked the most overall. That last one could be tough for me to answer because I’ve been to 26 conferences during my tenure in CHART and many of them have been exceptional.

But truth be told, it's not a difficult question as one conference stands out simply because it was by far the most impactful: the 2003 Summer Conference in Boca Raton (CHART66). Read More.

Morrissey 2018
Transform the Hiring Process with Experiential Interviewing
by Serah Morrissey, SPHR
Area Director of Human Resources, WB Hotel Group

We’ve all been there. A reminder pops up on our computer for the interview we have in 15 minutes, and we spend the next 14 scrambling to find the application and remind ourselves what we’re hiring for. We may or may not have a job description, we may or may not have a place to sit and meet. When the candidate arrives, we ask about the best boss they’ve worked for (to make sure it’s someone like us) and have them describe why we should hire them instead of the other candidates. When that’s finished (phew!), we return to our desk feeling like we really accomplished something.  Read More.

Jason Hewlett
Facebook Live Video Interview with
San Antonio Keynoter Jason Hewlett
by Jason Hewlett, CSP, CPAE
Hall of Fame Keynote Speaker

Jason Hewlett was hilarious as the closing keynote at the recent San Antonio conference. CHART's own Kelly McCutcheon and Kirstie Johnson interview Jason about his powerful and entertaining message about keeping your promises to your audience, your family, and yourself. View video.


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