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September 14, 2017
In This Issue
  • Leadership Lessons from the Eye of the Storm

2018 Conference Dates & Locations!

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Free CHART Webinars

Wednesday, October 10, 2018
1:00 PM EST
Multiunit Leadership Training & Development
Jim Sullivan, Sullivision

Wednesday, December 6, 2018 (note date moved to 1st Wednesday)
1:00 PM EST
Using Incentives to Reinforce Training!
TJ Schier, SMART Restaurant Group, Which Wich Franchisee

Register today.

Also, did you know that prior webinars are on our website? Take advantage and learn from some past recordings.                                    

Regional Training Forums

Learn and share locally with your hospitality peers at one of our FREE, HALF-DAY Regional Training Forums (RTFs). Fall  RTF schedule now online.

September 25: Ohio
September 28: Atlanta, GA
October 12: Seattle, WA
October 20: Nashville, TN
November 8: Boston, MA

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As so many are reeling from the affects of the recent hurricanes, fires, and other natural disasters, CHART wants to connect our community with helpful practices to help lead us on the road to recovery. Kathleen Wood, one of our past Presidents and long-time CHART member, was President and COO of Raising Cane’s Chicken Fingers during Hurricane Katrina in 2005. We asked Kathleen to once again share those real-life solutions with us in a new blog. She has provided us with an inspiring post, and we hope many of you will take the time to read it. In these crises, our greatest gift we can give is our leadership!

 Kathleen Wood 2017
Leadership Lessons from the Eye of the Storm
by Kathleen Wood, Founder & CEO, Kathleen Wood Partners & Suzy's Swirl

After managing through Hurricane Katrina as President and COO of Raising Cane's Chicken Fingers, I was asked by CHART to present the leadership lessons learned at a CHART conference. My presentation was entitled, "Leadership Lessons from the Eye of the Storm." Given the events of the past few weeks, CHART once again asked if I could share those lessons with our amazing and giving CHART community. The leadership lessons from Katrina are still leadership lessons I use and teach in my consulting practice today. The following are what I call the "High Cs of Crisis Leadership." Read more.


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