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October 7, 2016

 In This Issue

  • Going Back to School and Looking Forward
  • “Drinking the Kool-Aid” and other Thorns in my Side

2017 CHART Conferences at Luxurious Resorts

We are excited to share the sites for next year's conferences. They will both be held at highly-rated resorts and attendees will get amazingly low room rates!

CHART 93 - Colorado Springs, CO
T3: Training Competencies Conference
March 4 - 7, 2017
The Broadmoor

CHART 94 - San Diego, CA
Hospitality Training Conference
July 15 - 18, 2017 
Rancho Bernardo Inn

Next Free CHART Webinar is Wednesday, October 12

Culture Love: Why Being the Restaurant of Choice Means Putting Culture First
Wednesday, October 12
1:00 pm ET
Tom Frank
Hot Schedules 

Register now to hear Tom Frank, Culture Engineer at Round World Management and Mary Kay Hyde, Vice President of Marketing at our partner, HotSchedules.

Did you know that prior webinars are on our website in case you missed one and want to listen to the recordings?


Regional Training Forums

Learn and share locally with your hospitality peers at one of our Regional Training Forums (RTFs).                            

Dallas, TX: October TBD
Redondo Beach, CA - October 12
Seattle, WA  -  October 13
Houston, TX - October 18
Chicago, IL -  October 20
Columbus, OH - October 21
NYC, NY - October 26
Ann Arbor, MI - November 10
Boston, MA - December 1
View our RTF schedule online

Photos from past RTFs can be viewed on CHART's Facebook page.

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We interrupt your regular programming with insightful and sometimes amusing posts from your peers. Read and enjoy these recent posts to the member blogs on CHART's Home Page!

 Herbel 3
Going Back to School and Looking Forward
by Donna Herbel, SPHR, SHRM-SCP, Lead Director of Training and Development, Perkins & Marie Callender’s                                                                     
As September came to an end, the back-to-school season welcomed a new group of students to each class, and a future group of employees to our workforce.  The hospitality industry has been and remains a bellwether of employment trends to come. As I reflect on the “back to school” season, I realize that I am fascinated by 6th graders.  

The students who walked into 6th grade classrooms will be walking through our industry’s doors in as little as four years. For many, it will be their very first job. These kids are already influencing the buying habits of their families, and are our employees and guests of the future. Read More.

 Yearout Square 200
“Drinking the Kool-Aid” and other Thorns in my Side
by Patrick Yearout, FMP, CHT, Director of Recruiting and Training, Ivar's & Kidd Valley Restaurants

For many of us, there are certain words or phrases that we find truly annoying – I don’t mean anything explicit or controversial, but rather ordinary things that bother us more than they should.  Sometimes it’s because these words have been really overused (“break the internet”), sometimes it’s because they trigger unpleasant memories (almost anything that makes us think about junior high), and sometimes we just don’t like the sound they make when running across our lips (“moist”).
These irritations don’t just occur in our personal lives, of course, but also exist in our professional lives as well.  One phrase that bothers me is when managers say “drinking the Kool-Aid” when talking about new employees buying into the culture of the organization, because I’m sure they would never use it again if they knew what it actually meant and where it came from (  Slowly but surely, I promise you I’m going to stamp that one out.
I turned to a few fellow CHART members to find out what other words they would like to banish from the world of hospitality training/HR/recruiting, and their responses are below. Read more.

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