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March 10, 2016

 In This Issue

  • Training a Diverse Workforce
  • What Hospitality Trainers Should Know About Restrictive Scheduling Laws

Your Next Great Idea Starts at our Summer Conference in Charleston, SC

Visit the conference site for further details and to register. 
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Free CHART Webinar is Wednesday, April 13

Building Trust for Solid Team Performance
Wednesday, April 13
1:00 pm ET
Archambault Square 180 
Register now to hear Curt Archambault, Vice President at People and Performance Strategies. 

If you missed one of our prior webinars, visit our website to hear the recordings.


New Dates/Cities added for Regional Training Forums

Learn and share locally with your hospitality peers at one of our Regional Training Forums (RTFs).                            
April 5: Southern CA
April 6: New York City
April 7: Chicago, IL
April 13: Boston, MA
April 16: Detroit, MI
April TBD: Minneapolis, MN
May TBD: Dallas, TX
May 11: Washington DC
May 12: Seattle, WA
May 13: Orlando, FL
May 16: Columbus, OH
May 19: Miami, FL

View our RTF schedule online. #CHARTrtf


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We interrupt your regular programming with insightful and sometimes amusing posts from your peers.  Read and enjoy these recent posts to the member blogs on CHART's Home Page!

Training a Diverse Workforce
by Jeffrey Drozdowski, Manager, National Training at Little Caesars                       
In 1776, artistic consultant Pierre Eugene du Simitiere suggested the adoption of the U.S. motto “E Pluribus Unum” (“Out of Many, One”). The original meaning of the phrase was that out of many colonies rose a great nation. However, in recent years, its meaning has evolved to suggest that out of many peoples, races, religions, languages and ancestries has emerged a single people and great nation, illustrating the concept of the melting pot.

The workplace makeup is changing, and quickly. According to the U.S. Census Bureau, workplace makeup includes gender, race, ethnicity, age and religion. There are other factors that fall under the category of diversity in the workplace, including culture, sexual orientation, and physical and mental abilities and challenges. In addition to these areas, the workplace has a new group that is the largest category of the overall workforce: the millennials (ages 18 to 34).                                    
 Read More  

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What Hospitality Trainers Should Know About Restrictive Scheduling Laws
by Patrick Yearout, Director of Recruiting and Training at Ivar's & Kidd Valley Restaurants                 

What is restrictive scheduling?

Sometimes called predictive or penalty scheduling, it is a national labor movement that wants to require businesses to notify employees well in advance of their work schedules (generally 2 to 4 weeks ahead of time).  If a supervisor needs to alter the schedule by rearranging work shifts, asking employees to stay late during busy times, or trying to send them home during slow times, the employees affected might be entitled to additional compensation if the changes are made after certain deadlines.  In addition, these laws can include provisions such as:

  • Paying employees extra for on-call shifts.
  • Eliminating the practice of “split shifts” and “clopening” (when an employee works a closing shift and then has to open the next morning) by mandating specific rest times between shifts.
  • Offering available work hours to current part-time employees before a company can hire any new employees, with the intention to create an all full-time staff. Read More
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