- Improving Hotel Guest Satisfaction Could be as Easy as a Smile
- CHART Talks: The Power of Words
2018 Conference Dates & Locations!
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Free CHART Webinars
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Wednesday, December 6, 2017
1:00 PM EST
Using Incentives to Reinforce Training!
TJ Schier, SMART Restaurant Group, Which Wich Franchisee
Wednesday, February 21, 2018
1:00 PM EST
Multiunit Leadership 2018: The 10 Best Practices of Above-Restaurant Leaders & Franchisees
Jim Sullivan, Sullivision
Register for webinars.
Also, did you know that prior webinars are on our website? Take advantage and learn from some past recordings.
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Regional Training Forums
Learn and share locally with your hospitality peers at one of our FREE, HALF-DAY Regional Training Forums (RTFs). Members and non-member trainers are welcome! Fall RTF schedule now online.
November 8: Boston, MA
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We interrupt your regular programming with insightful and sometimes amusing posts from your peers. Read and enjoy these recent posts to the CHART Member Blog Page!
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Improving Hotel Guest Satisfaction Could be as Easy as a Smile
by Colby Hutchinson, OCEM, ACI
Customer Experience (CX) Fanatic and Corporate Guest Feedback Manager
Best Western Hotels & Resorts
A good product is now the price of entry, and the power of an engaged staff is undeniable. Winners, regardless of the chain scale, will differentiate through the service they provide. This is great news for those that train and develop people to provide that service experience. A smart investment for hotel companies is having a great product, but recognizing that the “service with a smile” your team provides is the ultimate differentiator. Read More.
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CHART Talks: The Power of Words
by Gabe Hosler, FMP
Vice President, Training and Ops Services
Rubio's Restaurants, Inc.
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| Choosing the right words can make or break your desired intent. What is the message your words send to your customers? Are they achieving your desired results? Listen to Gabe Hosler as he shares examples of unintentional word usage that didn’t necessarily get the best message across. It’s the power of your words and your word selection that are critical to impactful results. View Video. |
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