SCORE Virtual Conference Logo_White
May 22 - 26, 2017

Introducing our "BEST OF" SCORE Conference with complimentary live BCfL webcasts, serving CX professionals responsible for driving superior customer experiences.



Save your seat today 
and enter the chance to WIN 
1 out of 10
$25 Amazon
e-gift cards by attending!


Does your company provide world class customer service?

NFSB Award Logo_Official_jpeg_small

For registering, you'll also receive a complimentary preliminary NorthFace ScoreBoard Audit and an invitation to take the CEMDNA Playbook Strategy Self-Assessment Research Survey.

Limited to one (1) per company per year. 

Learn how to build CX Strategy and train your employees in soft skills!


By registering, you will automatically be offered a special discount for our CEMPRO-Advocate and CEMPRO-CFG training programs.

CEMPRO-Advocate CX Strategy

Price: $1495
Discount: 20% off per person for an individual registration or 40% off per person for groups of 5 or more.

CEMPRO-CFG Soft Skills Training

Price: $375
Discount: 20% off per person for an individual registration or 30% off per person for groups of 5 or more.


You may also take advantage to order our popular SCORE polo shirt via Lands' End Business Outfitters for the special price of $49.95 + shipping. 

This shirt includes our SCORE Conference logo in which you can showcase your attendance to this industry's recognized CX event.

To place an order, contact
Christina McCarron at


Mt Everest Photo

Mount Everest –The North Face

Just the Facts

29, 035';Five miles up; the world's highest summit is at about cruising altitude of a jet

Local Names:
Sagarmatha (Nepal)
Chomolungma (Tibet)
 First Ascent:
1953, Sir Edmund Hillary, NZ and Tenzing Norgay, Nepal

Because it's there:
In 1924, George Mallory and Andrew Irvine, GBR, were last seen going strong for the top. It is unknown if they reached the summit before disappearing.


NorthFace ScoreBoard Award Criteria Purposes:

The criteria are the basis for organizational self-assessment, making awards, and for giving feedback to clients. In addition, the criteria have three important roles in strengthening competitiveness.

- Working model for understanding how to build a Customer Experience Management (CEM) Strategy that includes employees and customers
- To facilitate communication and sharing of best practices information among client organizations
- To assist client organizations in improving operational practices, capabilities and financial results

Criteria for Performance Excellence:

The criteria are designed to help client organizations to use an integrated approach to organizational performance management that results in the following:

- Delivery of ever-improving value to customers
- Provide for employee satisfaction and growth
- Improvement in bottom line financial results
- Improvement of overall organizational effectiveness and capabilities

Core Values and Concepts:

The criteria are built upon the following set of interrelated core values and concepts:

- Visionary leadership
- Customer-driven excellence
- Employee learning and empowerment
- Valuing employees – recognizing – rewarding
- Treating customers as partners and creating customer value
- Improve competitive position



Everyone is now welcome to join the companies whose CX Playbook Strategy is... Included in Their DNA


Service, marketing, and sales professionals with a focus on improving their customer experience management strategy will not want to miss this SCORE Virtual Conference!

Register for free to hear how you can leverage innovative, yet proven, strategies for driving customer satisfaction, employee motivation and rewards, customer retention, and customer loyalty. 

View one of our past conference speakers!


  • Keynotes:
    • Diane Magers, Office of the Customer, AT&T: Customer Loyalty is Essential Measurement for Financial Success
    • Corey E. Thomas, President & CEO, Rapid7: View from the Top - Building Customers for Life
    • Art Papas, Founder & CEO, Bullhorn: Customer Loyalty and its Impact on Shareholder Value
  • LIVE BCfL Webcasts
    • Bill Moore, VP, Employee Engagement, CRMI: CX Playbook Strategy Drives Acquisition--Retention--Growth--and Winning Back Lost Customers
    • Ernan Roman, President, ERDM Corp.: Using VoC Insights to Develop Breakthrough CX and Powerful Personalization
  • PAST BCfL Webcasts
    • Lance Simon, Executive Vice President, iCohere: CX Training, Communities & Virtual Events to Drive Customer Loyalty
    • Greg Coleman, VP,  Strategic Programs, Service Strategies Corp.: How Service Performance Assessments Drive Improved CX
    • Scott Sobera, Senior Vice President, Help Lightning and Brian LaRoche, Product Marketing Manager, CallMiner; CX Technologies that Drive Customer Loyalty
    • Colin Taylor, CEO, The Taylor Reach Group, Inc.: Using an Omni-Channel Strategy to Drive Customer Loyalty
    • Bill Moore, VP, Employee Engagement, CRMI and Dennis Gershowitz, VP, Service Strategies Practice, Anthony & Alexander Group, LLCJourney Mapping the Customer on Boarding to Improve the Process Requires Engaged Employees to Drive Long-term Success



 KEYNOTE: Customer Loyalty and its Impact on Shareholder Value  Art Papas, Founder & CEO, Bullhorn
 KEYNOTE: View from the Top - Building Customers for Life  Corey E. Thomas, President & CEO, Rapid7

: Building a Competitive Advantage Through Benchmarking and Analytics

 Justin Adams, Senior Director of Global Support Services; Alfresco Software, Inc.

David Licosati
, Vice President, Sales and Business Development; Service Strategies 

Kevin Scanlon
, Senior Director, Total Customer Experience; EMC Corporation
PANEL: How CEM Change Management Drives CX 

 Carol Esau, Vice President, Global Technical Support; Progress Software

Rob McCabe, Vice President, Global Customer Support; CA Technologies
PANEL: Engaged Employees are a Key Driver for Gaining Customer Loyalty 

 Nadim Habib, Senior Manager, Worldwide Support; Nutanix

Jesse Hoobler, Global Director, Worldwide Software Support; Pitney Bowes

Erin McMillan, Vice President, Customer Operations; Cox Automotive
 KEYNOTE: Customer Loyalty is Essential Measurement for Financial Success Diane M. Magers, CCXP, Office of the Customer; AT&T 
 PANEL: Omni-channel Strategy is Now a Required Component in all CX Strategies 

 Chris Munshaw, Director, CX Consulting; Avtex

Elaine Cascio, Vice President; Vanguard Communications Corp.
 PANEL: Branding CX to Power Customer Acquisition--Retention--Growth--WinBack

 Tracy Steele, Vice President, Global Technical Support Services; NETSCOUT

Bob Thompson, CEO & Founder; CustomerThink Corporation

Daniel Woods, Vice President, Global Client Engagement; Concentrix
CASE STUDIES: CEMDNA Playbook Strategies

Albrecht Mueller, Vice President, Services & Lifecycle Support; Bruker BioSpin

Julie Olveras, Director, Customer Engagement; Wolters Kluwer Health

Stephanie Sorrell, Director, Service Excellence; Mouser Electronics 


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Call 1-800-711-5196  
how YOU can become a sponsor!

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Cvent - Web-based Software Solutions