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Upcoming Conferences

CHART 2020 Conferences
February 22-25, 2020
T3: Training Competencies Conference
Embassy Suites
Napa Valley, CA

July 25-28, 2020
Hospitality Training Conference
Westin Michigan Avenue
Chicago, IL



Connecting Employees to Company Values
Erin Moran, Union Square Hospitality Group
Lana Dalton, International Marketing Specialist, Wisetail
Wednesday, September 25, 2019
1:00 PM EST

The Key to Workplace Culture: Developing Emotionally Intelligent Leaders
Nick Boulas, BBL Hospitality General Manager
Maggie Fiorentino, American Hotel & Lodging Educational Institute
Wednesday, October 16, 2019
1:00 PM EST

Training Trends in the Hospitality Industry
Wednesday, December 4, 2019
1:00 PM EST



Regional Training Forums

Learn and share locally with your hospitality peers at one of our FREE, HALF-DAY Regional Training Forums (RTFs). Members and non-member trainers are welcome!

October 17: Minneapolis, MN

View more information on our RTF schedule online.



To make sure you receive future emails, please add to your address book or safe list.


The Training Flash will get more substance in the coming weeks as we will be adding content and changing to a one-column format that is more mobile friendly. We will feature Member Blogs as always, and will now link to articles in CHART’s new Hospitality Training Magazine, among other resources, such as Partner Webinars.

Member Blogs

  Yearout Square 200
You Down with OJT? 2 Ways to Improve On-the-Job Training
Patrick Yearout, FMP, CHT, Director of Innovation, Recruitment and Training
Ivar's & Kidd Valley Restaurants

On-the-job training represents a huge percentage of the overall training that goes on in hospitality. But how confident are you that this type of training is being delivered properly and consistently in your organization? Here are two suggestions to improve your company's OJT. Read More

 White, Felicia 2019
A Lesson in Leadership from the "Lunch Line"
Felicia White, Senior Director
Training and Development
Church's Chicken

Are others waiting for you to make a move so they can advance? Just like the grade school lunch line, leaders at the head of the line determine how fast the line moves, and holding it up means that someone in the back is going hungry. It's the leader's duty to make space for those who are following. Read More

 Industry Opportunities Title Banner

Nominations are now open for the Restaurant Industry Awards, recognizing the restaurant industry's impact on diversity, community service and hospitality in local communities across the country.

The awards include the Restaurant Neighbor Award (RNA), the Faces of Diversity Award (FOD) and the Thad and Alice Eure Ambassador of Hospitality Award (AOH).

The application deadline is October 7, 2019. Winners will be recognized at an awards ceremony in Washington, D.C. in the spring of 2020.

Visit the awards FAQ page for more information, or click here to nominate or apply.

Partner Opportunities Title Banner

MFHA Low Res 2019

CHART members are welcome and encouraged to attend our Alliance Partner Multicultural Foodservice & Hospitality Alliance's Fall events.

Orlando, FL – Hosted by Darden
TOPIC: Customer Service in a Multicultural Marketplace
9/26/2019 7:30 am – 11:45am

Houston, TX – Hosted by Sysco
TOPIC: Understanding How Unconscious Bias Impacts Recruitment
10/3/2019 7:30 am – 11:45am

Boston, MA – Hosted by Dunkin’ Brands
TOPIC: Cross-Cultural Challenges Facing Customer Service
10/24/2019 7:30 am – 11:45am

Atlanta, GA – Hosted by Coca Cola
TOPIC: Understanding How Unconscious Bias Impacts Recruitment
11/13/2019 7:30 am – 11:45am

Visit the MFHA website for more information or to register.

 job board banner

The Job Board is one of the most popular pages at Visit now to check out the latest job post:
Ops Standards and Tools Specialist, Buffalo Wild Wings

Along with many more!

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