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Stay connected and informed about what’s happening in the world of hospitality training. Read on for practical, performance-boosting tips from hospitality trainers, training trends to watch, innovations in training technologies, fresh perspectives on current training challenges, and much more.

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 Member Blog Wide
Hutchinson PreferredWhy You Need to Pay Attention to
Google Reviews
Colby Hutchinson, OCEM, ACI
Director of Customer Experience & Brand Management Administration
Best Western Hotels & Resorts

Recently, Google has become a dominant player in the customer-generated review space, outpacing the former front-runners. Read on to understand what that means for hospitality professionals, and how responding to customer reviews on Google can impact your business. Read More

Swan 2
CHART Talks: Intent vs. Impact
Jen Swan, Senior Director of Learning and Development
First Watch Restaurants

What is the hidden meaning and value of an exclamation mark in today's written communication? What does it say about the message and/or the sender? Learn more in this engaging CHART Talks video. View Video

HTM Wide
Featured Article

Living, Breathing, and Networking His Amusement Park Dreams

Xabdiel Nunez may sound like a familiar name to you, and you would be correct. Not only is he an up and coming leader in the hospitality industry, but he is also the recipient of the most recent 2019 CHART/NRAEF scholarship as well as the 2017 CHART/NRAEF scholarship. Both scholarships have helped him grow his knowledge in the industry and continue to help him accomplish his goal of graduating college free of student loan debt. Read More.

 Conference Wide

Screen Shot 2019-09-19 at 9.24.20 AM
February 22-25, 2020
T3: Training Competencies Conference
Embassy Suites
Napa Valley, CA

Program Information

CHART 100 Chicago
July 25-28, 2020
Hospitality Training Conference
Westin Michigan Avenue
Chicago, IL

 RTFs Wide
Learn and share locally with your hospitality peers at one of our FREE, HALF-DAY Regional Training Forums (RTFs). Members and non-member trainers are welcome!

November 14: New York, NY
November 14: Austin, TX
January 16: Minneapolis, MN

View more information on our RTF schedule online.

 Webinar Wide

Wednesday, December 4, 2019
1:00 PM EST

Training Trends in the Hospitality Industry

 Industry Ops Wide
 CHART members are welcome and encouraged to attend TDn2K’s Global Best Practices Conference, which will be held January 28-30, 2020 in Irving, TX.
For more information and to register, visit their website.

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