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Stay connected and informed about what’s happening in the world of hospitality training. Read on for practical, performance-boosting tips from hospitality trainers, training trends to watch, innovations in training technologies, fresh perspectives on current training challenges, and much more.

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 Member Blog Wide
Fresh Perspectives on MIT Best Practices from CHART 98 FTAs
Christine Andrews, SPHR, SHRM-SCP, Vice President of Human Resources
Hostmark Hospitality Group

At our recent Hospitality Training Conference, CHART 98 in Nashville, we welcomed more than 100 First Time Attendees, and invited them to weigh in on a variety of topics. Here are some tips they shared around development of Managers in Training. Read More

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CHART Talks: Omotenashi - The Japanese Art of Hospitality
Monique Donahue, CHT, Director of E-Learning
Hilton Grand Vacations

Omotenashi is a selfless approach to serving others that extends beyond pleasantries and the Western concept of "customer service". It is a culture of unobtrusively anticipating the needs of the customer and seeing to their comfort with sincere care and respect. Learn more in this thought-provoking CHART Talks video. View Video

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Featured Article

Light Bulb and Ah-ha Moments

Confessions of CHART’s Training Competencies Instructional Design (ID) Master Class, held in Nashville on Saturday, July 27.

Nine strangers gather in a room; all looking for some insight on training projects. All had completely different learning styles. Yet somehow, after 8 hours of crazy ideas being thrown around and people slapping various “ah-ha” Post-Its on each other’s boards, true progress emerged. Through the help of their peers, they were able to turn ideas upside down, look at them from different perspectives and learning styles, and leave with a plan that took them steps closer to launching an effective new app or training program. Read More.

 Conference Wide

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February 22-25, 2020
T3: Training Competencies Conference
Embassy Suites
Napa Valley, CA

Program Information

CHART 100 Chicago
July 25-28, 2020
Hospitality Training Conference
Westin Michigan Avenue
Chicago, IL

 RTFs Wide
Learn and share locally with your hospitality peers at one of our FREE, HALF-DAY Regional Training Forums (RTFs). Members and non-member trainers are welcome!

November 5: Chicago, IL
November 6: Boston, MA
November 14: New York, NY
November 14: Austin, TX
January 16: Minneapolis, MN

View more information on our RTF schedule online.

 Webinar Wide

Wednesday, December 4, 2019
1:00 PM EST

Training Trends in the Hospitality Industry

 Job Board Wide
 The Job Board is one of the most popular pages at Visit now to check out the latest job posts:

Regional Training Manager, Chipotle Mexican Grill
Instructional Designer, Hilton Grand Vacations


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