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Dear Valued Partners,

Greetings from MELIÃ BALI!

Following to the ongoing situation of Mount Agung, we would like to participate

We understand that the ongoing situation of Mount Agung has created dilemma for group travelling to Bali. Please be informed that currently we are in a fine situation as Melia Bali is located at about 80 kilometers from Mount Agung. Melia Bali is located in the Southern part of the island while Mount Agung is located in the far east of the island.

Following to the situations above, we would like to build the confidence of the groups in continuing their booking/ stay at Melia Bali. therefore, with this email, we are enclosing the cancellation policy applicable for group in the case of Mount Agung activity, as below:

• No cancellation fee is applied for any group booking made from now upto 31st March 2018, for group travelling period of now upto 30th June 2018. The Hotel will closely monitoring the activity of Mount Agung and will review the terms continuously according to the updated situations.

• Any payment/ deposit will be kept as a floating deposit for future group travel until 31st December 2018, or given the option of full refund, should the group is not travelling to Bali in the given timeline.

• In the case of airport closure due to Mount Agung eruption, the hotel we will guarantee to accommodate the departing guests, by extending complimentary room/s including breakfast for 2 persons, until the airport is open for departure or until the guests are able to leave Bali with alternative mode of transportation. The hotel will also providing 20% discount for other Food & Beverage requirement.

For further updated information in regards to Mount Agung conditions, please feel free to log on to the following link:
Bali government will be updating the site frequently, therefore please refresh the site to have the latest official update on the activity.

We do hope with this gesture and flexibility, it will encourage your group to continue the travel to Bali and book our resort for a great memories and authentic experiences.

Thank you and kind regards,