Welcome to the SWPP Quarterly Survey!
 

SWPP conducts a survey each quarter on critical workforce planning topics. These results will be published in upcoming issues of On Target, as well as on the SWPP website in the members-only Library section. You may fax this page to 615-352-4204 or fill in the survey online at www.swpp.org.

 

This survey focuses on agent time off.  This is a follow-up to a similar survey done in 2011.  We will compare the answers n the results document. 

 

Responses to the first two questions will allow us to segment the answers by size and type of call center to contrast and compare workforce management practices.   Survey results will be completely anonymous. 

Press the button below to begin the survey.