Welcome to the SWPP Survey!

SWPP conducts a survey each quarter on workforce management topics.  These results will be published in upcoming issues of On Target, as well as on the SWPP website in the members-only Library section. 

The focus of this survey is agents working at home. 

Responses to the first two questions will allow us to segment the answers by size and type of call center to contrast and compare workforce management practices.   Survey results will be completely anonymous. 

Press the button below to begin the survey.