Customer Satisfaction Surveys

Cvent Web Surveys offers a complete Voice of the Customer solution
allowing organisations to keep a pulse on customer satisfaction and loyalty.

By streamlining the process of collecting immediate feedback, organisations can stay apprised of its customers' satisfaction and identify their needs, wants and concerns.

Smart organisations of all sizes realise the need to conduct customer satisfaction surveys. Proven time and again, the cost of keeping a client is significantly less than acquiring a new one. Customer satisfaction matters. With new changes in your organisation’s products or services your company should be conducting client or customer satisfaction surveys consistently.

User-friendly technology allows users to create customer feedback surveys in five easy steps. Cvent’s Voice of the Customer solution empowers organisations to analyse, share and leverage feedback in real-time. In addition to powerful survey features, organisations have a dedicated account manager to ensure all features are utilised.

Cvent provides organisations with all the tools they need to listen and respond to their clients and customers in real-time and improve retention rates.

Get started growing customer satisfaction, loyalty and engagement today!

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Survey Software Functions

Key Customer Satisfaction Survey Features Overview:

  • Robust CRM allows customers to update their contact record, or help grow your database
  • NPS question and matching reports to easily measure satisfaction
  • Advanced logic guides customers down the proper path
  • Text analysis helps you understand and categorise comments
  • Mobile-friendly surveys provide customers various feedback channels
  • Dynamic and instant access to data allows you to address concerns immediately

Benefits of Client Feedback:

  • Gather quality customer feedback immediately after a transaction
  • Attain answers to your most important questions
  • Gain insights on what drives satisfaction, loyalty and engagement
  • Leverage findings to drive future strategy and action plans
  • Uncover gaps in offerings and services
  • Develop and maintain strong relationships
  • Automatically share reports with internal stakeholders

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