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About us
To live like a rock star means being in the center of it all, and Hard Rock Hotel Cancun brings the action straight to your stage. This 12-story all-inclusive resort rises above the white sand beach and the Caribbean Sea with 600 rooms and suites, including signature Rock Star Suites with panoramic ocean or lagoon views and private balconies. The vibe hits every note: five international restaurants, five bars and lounges, a spa with outdoor palapa treatment areas, and a massive pool scene surrounded by authentic music memorabilia. Meeting and event space spans more than 16,000 square feet, built for conferences, banquets, and celebrations that deserve a spotlight. Just outside, the heart of Cancun’s Hotel Zone keeps shopping and nightlife within easy reach. Here, every guest is treated like a headliner, backed by service and experiences that make every program unforgettable.
Venue Details
Industry Ratings
Awards
Venue Highlights
Amenities
- Calls (local)
- Calls (toll-free)
- Concierge services
- Internet access
- Laundry service
- Luggage storage
- Room service
- View (garden)
- View (ocean or water)
- Voicemail box
- All inclusive
- Extended stay
- Onsite catering
- Onsite gift shop
- Onsite restaurant
- Onsite security
- Pet friendly
- Space (outdoor)
- Space (private)
- Wheelchair accessible
- AV capabilities
- VIP services
- Health club
- Outdoor pool
- Spa or salon
- Tennis courts
- Water sports
- Bus
- Taxi
- Portable walls
- AV equipment
- High speed internet (100 Mbps)
- Onsite AV staff
- Calls (local)
- Calls (toll-free)
- Concierge services
- Internet access
- Laundry service
- Luggage storage
- Room service
- View (garden)
- View (ocean or water)
- Voicemail box
- All inclusive
- Extended stay
- Onsite catering
- Onsite gift shop
- Onsite restaurant
- Onsite security
- Pet friendly
- Space (outdoor)
- Space (private)
- Wheelchair accessible
Sustainability
This venue holds verified sustainability certifications, based on certification data provided by BeCause in collaboration with Cvent.
Certifications (1)
Certification body: EarthCheck
Meeting rooms
Meeting rooms
Meeting space
Meeting room floor plans
Guest rooms
Location
Getting Here
Local Attractions
Affiliated Organizations (1)
Additional Information
Additional details
At Hard Rock Hotel Cancun, the all-inclusive promise is more than a tagline. It is the full access pass that keeps every guest and every group running at high volume without missing a beat. • Private group functions hit the right note with no surcharge when using hotel menus in meeting rooms and outdoor venues. Specialty setups such as beach events or suite functions may include surcharges, and those details are always shared in advance. • Complimentary Wi-Fi is available across the property, from guest rooms and public spaces to meeting venues, so every attendee stays connected. • Unlimited phone calls to the continental US, Canada, and within Mexico are part of the package, keeping communication seamless. • 24-hour room service ensures late-night snacks or early-morning fuel are only a call away. • Taxes, porterage, and maid gratuities are included, giving planners peace of mind that the rate truly covers it all. • Bars and lounges pour top-shelf spirits as part of the experience, and all meals are included whether served in private function spaces or in the resort’s restaurants. • Minibars are refreshed with bottled water, soda, juice, and domestic beer so guests always have a backstage stash on hand. • Most on-property sports and activities are included, from poolside action to fitness at Body Rock® Gym. Golf, spa treatments, motorized water sports, and select tours are available at an additional cost, giving groups plenty of opportunities to customize the experience. Every guest is treated like a headliner, and every planner can count on the extras that turn a program into a full-production show.
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Hard Rock Hotel Cancun Frequently Asked Questions
Explore frequently asked questions from the Hard Rock Hotel Cancun regarding Health and Safety, Sustainability, and Diversity and Inclusion
Sustainable Practices
Diversity and Inclusion
Health and Safety
Please explain, if applicable, the carbon offsetting options you offer to corporations.
Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to sustainability and social impact goals and initiatives.
Has your hotel taken steps to reduce single-use plastics, such as removing plastic straws (except upon request for guests with disabilities), stirrers and cotton buds? If yes, please provide detail as to the steps you have taken to reduce single use plastics?
Does your hotel generate (onsite) or purchase (offsite) renewable energy (beyond your utility's standard offerings)? If yes, please describe your practices for generating or purchasing renewable energy.
Does your hotel engage in activities to protect & restore the natural environment in which it is located (i.e. trees planted, coral reef restored, etc.)?
Will your hotel be imposing any additional fees for cleaning services? If yes, please specify those fees.
Are specific cleaning/disinfection routines in place for pillows, duvets and their covers, headboard, bathrobe etc.? If yes, please describe.
Please include a link to your public report on community impact if applicable.
Please provide any other comments you wish to make regarding your efforts/initiatives to obtain certification in these programs.
Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to diversity, equity, and inclusion.
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