About us
**Hyatt Zilara Cancun is currently closed as we undergo an extensive renovation to enhance our guest experience, and we look forward to welcoming you back in 2026 to a refined and beautifully reimagined resort.** Hyatt Zilara Cancun is a luxurious adults-only, all-suite, all-inclusive resort offering breathtaking ocean views and exceptional service. Set on the widest beach in Cancun, the resort features spacious suites with panoramic vistas of the sea, along with elegantly designed specialty restaurants and gourmet buffets that deliver unforgettable dining experiences inspired by global flavors. With expansive meeting facilities and distinctive venues perfect for special events, it combines luxury with convenience. Located in the heart of Cancun's Hotel Zone, just 20 minutes from Cancun International Airport (CUN), the resort is close to top golf courses, shopping malls, restaurants, and vibrant nightlife, all while offering guests the warmth of traditional Mexican hospitality in an intimate yet casual setting.
Venue Details
ChainHyatt Hotels
BrandHyatt Zilara
Built-
Renovated2013
Total meeting space6,781 sq. ft.
Guest Rooms310
Venue typeHotel
Industry Ratings
AAA
Northstar
Awards
Industry awards
AAA 4-Diamond
Green Globe Certified - Gold
TripAdvisor Travelers Choice - Best of the Best; 2022, 2023, 2024
US News and World Report Best Hotel Rankings - Gold: 2022, 2023, 2024
Amenities
Room features and guest services
- Calls (local)
- Concierge services
- Internet access
- Room service
- View (ocean or water)
Facilities
- All inclusive
- Onsite catering
- Onsite gift shop
- Onsite restaurant
- Onsite security
- Space (outdoor)
- Space (private)
- Space (semi-private)
- Wheelchair accessible
Business services
- AV capabilities
- Business center
Recreational activities
- Health club
- Outdoor pool
- Spa or salon
- Tennis courts
- Water sports
- Whirlpool
Transportation
- Airport shuttle
- Taxi
Equipment
- Dance floor
- Portable walls
- Staging area
AV capabilities
- High speed internet
- Onsite AV staff
Room features and guest services
- Calls (local)
- Concierge services
- Internet access
- Room service
- View (ocean or water)
Facilities
- All inclusive
- Onsite catering
- Onsite gift shop
- Onsite restaurant
- Onsite security
- Space (outdoor)
- Space (private)
- Space (semi-private)
- Wheelchair accessible
Planners who viewed Hyatt Zilara Cancun, Adults All-Inclusive also looked at
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Meeting rooms
Total meeting space
6,781 sq. ft.
Largest room
6,781 sq. ft.
Space (private)
9,346 sq. ft.
Meeting rooms
6
Second largest room
6,780 sq. ft.
Space (semi-private)
1,485 sq. ft.
Space (outdoor)
3,705 sq. ft.
Meeting rooms
Total meeting space
6,781 sq. ft.
Largest room
6,781 sq. ft.
Space (private)
9,346 sq. ft.
Meeting rooms
6
Second largest room
6,780 sq. ft.
Space (semi-private)
1,485 sq. ft.
Space (outdoor)
3,705 sq. ft.
Explore Meeting Rooms
Find the perfect room with setup charts and interactive 3D floor plans.
Meeting space
Name | Room size | Ceiling height | Maximum capacity | U-Shape | Banquet rounds | Cocktail rounds | Theater | Classroom | Boardroom | Crescent rounds (Cabaret) |
|---|---|---|---|---|---|---|---|---|---|---|
6,781 sq. ft. 65.6 x 98.4 sq. ft. | 26 ft. | 608 | 150 | 460 | 550 | 608 | 300 | 200 | 276 | |
519 sq. ft. - | - | - | - | - | - | - | - | - | - | |
519 sq. ft. - | - | - | - | - | - | - | - | - | - | |
1 sq. ft. - | - | - | - | - | - | - | - | - | - | |
1 sq. ft. - | - | - | - | - | - | - | - | - | - | |
1 sq. ft. - | - | - | - | - | - | - | - | - | - | |
1 sq. ft. - | - | - | - | - | - | - | - | - | - | |
519 sq. ft. - | - | - | - | - | - | - | - | - | - | |
389 sq. ft. - | - | - | - | - | - | - | - | - | - |
Guest rooms
Total guest rooms
310
Single (1 bed)
265
Double (2 beds)
45
Total guest rooms
310
Single (1 bed)
265
Double (2 beds)
45
Location
Getting Here
Distance from airport
14 mi
Distance from airport 14 mi
Parking in the area
Parking in the area
Complimentary parking
Valet parking
Local Attractions
"El Rey" Archaeological Site Cancun
Historical landmark
This archaeological site is worth a visit as it is located right in Cancun's resort area. Here you will appreciate the vestiges of one of the most interesting and complete civilizations of America: the Mayan. These ruins are a window into the history of Mexico, and constitute Cancun's largest archaeological site. Don't miss these Mayan ruins that have been wonderfully preserved and incorporated into this major resort complex.
Xcaret
Recreation
Xcaret is a great addition to travel itineraries. Stroll through bat caves, swim with dolphins and take photos of flamingos, jaguars and toucans. When visiting this park visitors are also provided with the opportunity to see an authentic Mexican folk music festival and an ancient Mesoamerican ball game where hips are used to shoot hoops.
Tulum
Historical landmark
Tulum is attraction that encompasse Mexican culture and Mayan history all rolled into one. Only a 60 minute drive away from Playa del Carmen, this rich-in-history Mayan City was once used for Maritime trade and was an extremely important sea port. Tulum attracts tourists from around the world, mostly those who are interested in Mayan history and who want to learn more about the ancient Mayan civilization that began there. Located on the tip of the Yucatan Peninsula, Tulum’s ancient ruins are must see attractions.
Cancun Underwater Museum
Museum
The museum is located at the bottom of the sea is to plug various forms of sculpture with a height of about 9-20 feet. DeCaires Jason Taylor is a major artist of this awesome project under the sea. The museum has been developed in conjunction with the protection of the National Marine Park in the Yucatan Peninsula, Mexico.
The Pyramid at Chichen Itza
Historical landmark
Pyramid at Chichen Itza, located on the Yucatan Peninsula, about 180 miles south of Cancún. Recognized as one of the New Seven Wonders of the World, Chichén Itzá is a famous Mayan temple city that was the political and economic pulse of pre-800 A.D. Mayan society. Also a UNESCO World Heritage Site, Chichén Itzá is the second-most visited archaeological spot in Mexico.
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It operates seven offices across 15 destinations in three countries.
With local teams deeply integrated into the communities they serve, Terramar delivers remarkable service and innovative solutions for clients in the incentive, corporate, and association sectors. Terramar's services encompass transportation, tours, team-building, gifting, event staffing, program logistics, decor and event design, entertainment, corporate social responsibility (CSR), speaker coordination, sustainability initiatives, and more.
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YD Events is formed by a team of professionals that have been exploring and integrating all the virtues of the Yucatan Peninsula for over two decades. Efforts and knowledge have been united to turn this organization into a regional leader and a real expert at Catering & Event Operations in the Mexican Caribbean.
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Tropical Incentives DMC - Cancun & Riviera Maya
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With over 40 years of experience in the industry, we excel in the planning and management of:
Incentive travel
Conventions and conferences
Corporate meetings
Events for corporate groups
Our capabilities extend to coordinating activities for groups ranging from 20 to over 4,000 individuals. We pride ourselves on our robust infrastructure, meticulous planning, and top-tier services.
What sets us apart?
A dedicated team of over 200 meeting tourism experts is at your service, ready to ensure the success of your event. A North America Sales Director that is your single point of contact to ensure consistency and ease of doing business.
Strong network of destinations and connections
We operate in 7 destinations in Mexico and 3 in the Dominican Republic.
Strategic and commercial alliances with over a thousand resorts, hotels, convention centers, restaurants, and tourist parks.
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We deliver stunning premium AV and in-house custom scenic fabrication nationwide, so your event feels seamless, looks incredible, and saves you money through smart bundling and single-point coordination.
Clients keep coming back because we make production effortless, making planners look brilliant with stunning events their leadership loves.
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The Speaking Guild
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Landry's Dining Brands
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Landry's, Inc., is a privately held American multi-brand dining, hospitality, entertainment, and gaming corporation headquartered in Houston, Texas. Landry's, Inc., owns and operates more than 600 restaurants, hotels, casinos, and entertainment destinations in 35 U.S. states and the District of Columbia.
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Signature cocktails and curated bar packages
Live music, DJs, and entertainment booking
Professional AV and sound setup
On-site coordination and vendor support
Private dining and VIP layout options
High-speed Wi-Fi throughout the venue
Whether you're hosting a networking mixer, a rehearsal dinner, or an elegant rooftop celebration under the stars, our experienced team is here to help bring your vision to life — with style, ease, and a distinct Puerto Morelos charm.
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Hyatt Zilara Cancun, Adults All-Inclusive Frequently Asked Questions
Explore frequently asked questions from the Hyatt Zilara Cancun, Adults All-Inclusive regarding Health and Safety, Sustainability, and Diversity and Inclusion
Sustainable Practices
Please provide comments or a link to any publicly communicated Hyatt Zilara Cancun, Adults All-Inclusive's sustainability or social impact goals/strategy.
Hyatt.com/WorldOfCare
Does Hyatt Zilara Cancun, Adults All-Inclusive have a strategy that focuses on the elimination and diversion of waste (i.e. plastics, papers, cardboard, etc.)? If yes, please elaborate on your strategy of elimination and diversion of waste.
No response.
Diversity and Inclusion
For US hotels only, is Hyatt Zilara Cancun, Adults All-Inclusive and/or parent company certified as a 51% diverse owned business enterprise (BE)? If yes, please indicate which one of the following you are certified as:
Hotel not in the United States
If applicable, could you please provide a link to Hyatt Zilara Cancun, Adults All-Inclusive's public report on their commitments and initiatives related to diversity, equity, and inclusion?
https://about.hyatt.com/content/dam/hyatt/woc/DEIReport.pdf
Health and Safety
Were practices at Hyatt Zilara Cancun, Adults All-Inclusive developed based on health service recommendations from public governmental entities or private organizations? If Yes, please list which organizations were used to develop these practices.
Yes, GBAC STAR Accreditation (Global Biorisk Advisory Council)
Does Hyatt Zilara Cancun, Adults All-Inclusive clean and sanitize public areas and publicly accessible facilities (i.e. meeting rooms, restaurants, elevator banks, etc.)? If yes, describe any new measures that are taken.
Yes, All public areas are disinfected at least every two hours. Grequently touched surfaces are sanitized on an ongoing basis depending upon frequency of use.
Please explain, if applicable, the carbon offsetting options you offer to corporations.
Please contact your Hyatt corporate account manager to discuss opportunities at the corporate level.
Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to sustainability and social impact goals and initiatives.
jessica.schultz@hyatt.com
Has your hotel taken steps to reduce single-use plastics, such as removing plastic straws (except upon request for guests with disabilities), stirrers and cotton buds? If yes, please provide detail as to the steps you have taken to reduce single use plastics?
Does your hotel generate (onsite) or purchase (offsite) renewable energy (beyond your utility's standard offerings)? If yes, please describe your practices for generating or purchasing renewable energy.
Does your hotel engage in activities to protect & restore the natural environment in which it is located (i.e. trees planted, coral reef restored, etc.)?
Will your hotel be imposing any additional fees for cleaning services? If yes, please specify those fees.
No
Are specific cleaning/disinfection routines in place for pillows, duvets and their covers, headboard, bathrobe etc.? If yes, please describe.
Yes, Changed and disinfected after each check out
Please include a link to your public report on community impact if applicable.
https://about.hyatt.com/en/world-of-care/policies-statements-reporting.html
Please provide any other comments you wish to make regarding your efforts/initiatives to obtain certification in these programs.
Not minoirity owned
Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to diversity, equity, and inclusion.
tyronne.stoudemire@hyatt.com
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