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Hyatt Zilara Riviera Maya, Adults All-Inclusive

Carretera Federal 387, KM 299 Riviera Maya, Playa del Carmen, Mexico, 77710
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About us

Hyatt Zilara Riviera Maya, Adults All-Inclusive, situated amidst lush mangroves and perched on an extensive private white-sand beach, offers an exclusive adults-only, all-inclusive experience spanning a breathtaking 70-acre beachfront, recognized as one of the best in the Riviera Maya. Nestled between Cancun and Playa del Carmen in the secluded and enchanting Riviera Maya. Just 40 minutes away from the Cancun International Airport and six miles from Playa del Carmen. 291 All-Suite Rooms, 1 Sprawling Pool, 6 Dining Options, 4 Bars, and 6 Event Venues totaling Event Space, our resort embodies the essence of a modern hacienda. Boasting over 6,000 square feet of contemporary conference facilities, including a spacious ballroom capable of hosting up to 500 guests in theater style, Hyatt Zilara Riviera Maya, Adults All-Inclusive offers the perfect oceanfront setting for corporate meetings and incentive trips, with every detail meticulously designed for success.

Venue Details

ChainHyatt Hotels
BrandHyatt Zilara
Built-
Renovated2022
Total meeting space6,747 sq. ft.
Guest Rooms291
Venue typeHotel

Venue Highlights

Cvent's 2025 Top Meeting Hotels
Cvent's 2025 Top Meeting Hotels
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Amenities

Room features and guest services
  • Calls (local)
  • Concierge services
  • Internet access
  • Laundry service
  • Room service
  • View (garden)
  • View (ocean or water)
Facilities
  • All inclusive
  • Onsite catering
  • Onsite gift shop
  • Onsite restaurant
  • Rental car service
  • Space (outdoor)
  • Space (private)
  • Wheelchair accessible

Seasonal Availability

Do you want to know if your event is during the high or low season? Check the season availability for this hotel.
High season
Nov 02 - Dec 31Jan 01 - Apr 30
Shoulder season
Low season
May 01 - Nov 01

Meeting rooms

Total meeting space
6,747 sq. ft.
Largest room
5,100 sq. ft.
Space (private)
6,747 sq. ft.
Meeting rooms
1
Second largest room
4,757 sq. ft.
Space (outdoor)
Available
Explore Meeting Rooms
Explore Meeting Rooms
Find the perfect room with setup charts and interactive 3D floor plans.

Meeting space

Name
Room size
Ceiling height
Maximum capacity
U-Shape
Banquet rounds
Cocktail rounds
Theater
Classroom
Boardroom
Crescent rounds (Cabaret)
4,757 sq. ft.
-
21 ft.
500
76
320
500
400
200
76
160
2,152 sq. ft.
-
21 ft.
220
40
150
220
180
90
40
75
1,345 sq. ft.
-
21 ft.
130
38
80
130
110
55
38
40
1,494 sq. ft.
-
21 ft.
130
38
80
130
110
55
38
40
3,465 sq. ft.
-
21 ft.
300
48
180
300
280
140
56
90
2,807 sq. ft.
-
21 ft.
280
48
160
280
150
120
56
80
613 sq. ft.
-
9 ft.
50
--
50
----
1,668 sq. ft.
-
9 ft.
120
44
60
120
80
40
44
30
721 sq. ft.
-
9 ft.
50
20
40
50
36
18
20
20

Guest rooms

Total guest rooms
291
Single (1 bed)
233
Double (2 beds)
58
Suites
291

Location

Getting Here

Distance from airport 27.7 mi
Parking in the area
Complimentary parking
Valet parking

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Affiliated Organizations (1)

Inclusive Collection
We believe every moment and business success is worth celebrating. That's why we've designed the perfect places to host your customized and memorable

Additional Information

Cancellation Policy

In the event that the Client/Group or Groups terminates this Agreement other than as may be expressly permitted herein, the Client/Group shall pay within 30 days of notice of cancellation, in lieu of any other amounts due hereunder or otherwise in respect of this Agreement, liquidated damages determined as follows: •180 days or more, prior to the scheduled group arrival date, no liquidated damages will be assessed. •179 - 122 days: Complete cancellation will result in a One-night charge per person reserved per group. •121- 61 days: Complete cancellation will result in a two-night charge per person reserved per group. •60 days prior to group arrival date: Complete cancellation will result in Total charge for the entire stay per group. Client reserves the right of cancellation without liability if the group cannot meet because of significant physical changes in the hotel caused by new construction or extensive renovation, fire damage or labor strikes. The Hotel shall make its best efforts to sell all canceled rooms but shall not be bound to do so. In the event that the Hotel is able to resell canceled rooms, the Hotel is successful in reselling canceled rooms, no liquidated damages will be assessed for those rooms.

Additional details

The friendly layout and intimacy of our resort allow us to tailor and personalize each group experience, making it the perfect place for groups who want to interact closely and spend quality time together without wasting time on transfers or dealing with large distances. Instead, all areas are conveniently close by. Every detail of our resort is designed to evoke a feeling of comfort, belonging, and pure bliss. We are thrilled to present you with a personalized proposal tailored to your group's specific needs. Take advantage of our applicable promotions designed to create memorable experiences and events for you!

Hyatt Zilara Riviera Maya, Adults All-Inclusive Frequently Asked Questions

Explore frequently asked questions from the Hyatt Zilara Riviera Maya, Adults All-Inclusive regarding Health and Safety, Sustainability, and Diversity and Inclusion

Sustainable Practices

Please provide comments or a link to any publicly communicated Hyatt Zilara Riviera Maya, Adults All-Inclusive's sustainability or social impact goals/strategy.
No response.
Does Hyatt Zilara Riviera Maya, Adults All-Inclusive have a strategy that focuses on the elimination and diversion of waste (i.e. plastics, papers, cardboard, etc.)? If yes, please elaborate on your strategy of elimination and diversion of waste.
No response.

Diversity and Inclusion

For US hotels only, is Hyatt Zilara Riviera Maya, Adults All-Inclusive and/or parent company certified as a 51% diverse owned business enterprise (BE)? If yes, please indicate which one of the following you are certified as:
No response.
If applicable, could you please provide a link to Hyatt Zilara Riviera Maya, Adults All-Inclusive's public report on their commitments and initiatives related to diversity, equity, and inclusion?
No response.

Health and Safety

Were practices at Hyatt Zilara Riviera Maya, Adults All-Inclusive developed based on health service recommendations from public governmental entities or private organizations? If Yes, please list which organizations were used to develop these practices.
No response.
Does Hyatt Zilara Riviera Maya, Adults All-Inclusive clean and sanitize public areas and publicly accessible facilities (i.e. meeting rooms, restaurants, elevator banks, etc.)? If yes, describe any new measures that are taken.
No response.
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