About us
Start your morning with a cup of our famous coffee and explore centuries of history in this world-famous destination. Live a memorable experience in one of our 285 rooms, including 28 suites and 24 residences, enjoy spaces full of natural light and typical characteristics of Colombian culture. After a day of discovering, recharge at Aqoral Spa, dine in one of our two fabulous restaurants, and take a dip in our infinity pools with expansive Caribbean and city views found only at one of Cartagena, Colombia's luxury hotels, the Hyatt Regency Cartagena.
Venue Details
Industry Ratings
Awards
Amenities
- Concierge services
- Internet access
- Laundry service
- Luggage storage
- Room service
- View (ocean or water)
- View (urban)
- Voicemail box
- Extended stay
- Onsite catering
- Onsite restaurant
- Onsite security
- Space (outdoor)
- Space (private)
- Space (semi-private)
- Wheelchair accessible
- AV capabilities
- Video conference
- VIP services
- Health club
- Outdoor pool
- Spa or salon
- Bus
- Taxi
- Dance floor
- Portable walls
- Staging area
- Concierge services
- Internet access
- Laundry service
- Luggage storage
- Room service
- View (ocean or water)
- View (urban)
- Voicemail box
- Extended stay
- Onsite catering
- Onsite restaurant
- Onsite security
- Space (outdoor)
- Space (private)
- Space (semi-private)
- Wheelchair accessible
Meeting rooms
Meeting rooms
Meeting space
Name | Room size | Ceiling height | Maximum capacity | U-Shape | Banquet rounds | Cocktail rounds | Theater | Classroom | Boardroom | Crescent rounds (Cabaret) |
|---|---|---|---|---|---|---|---|---|---|---|
5,812.5 sq. ft. 62.3 x 92.5 sq. ft. | 19.7 ft. | 616 | 99 | 480 | 500 | 616 | 297 | - | 280 | |
2,045.1 sq. ft. 20.5 x 87.9 sq. ft. | 13.1 ft. | 80 | - | 80 | 40 | - | - | - | - | |
1,829.9 sq. ft. 37.7 x 47.2 sq. ft. | 13.1 ft. | 180 | 48 | 120 | 135 | 180 | 90 | - | 110 | |
72 sq. ft. 14.7 x 38.2 sq. ft. | 13.1 ft. | 60 | - | 60 | 20 | - | - | - | - | |
1,582.3 sq. ft. 26.4 x 60.6 sq. ft. | 13.1 ft. | 140 | 51 | 120 | 130 | 140 | 90 | - | 60 | |
1,162.5 sq. ft. 26.6 x 43.8 sq. ft. | 13.1 ft. | 72 | - | 72 | - | - | - | - | - | |
101 sq. ft. 12.5 x 7.9 sq. ft. | 4 ft. | 70 | 33 | 90 | 50 | 70 | 63 | 24 | - | |
538.2 sq. ft. 24.3 x 22.0 sq. ft. | 13.1 ft. | 12 | - | - | - | - | - | 12 | - | |
2,055.9 sq. ft. 62.3 x 32.8 sq. ft. | 19.7 ft. | 192 | 54 | 144 | 180 | 190 | 192 | 42 | 104 |
Guest rooms
Location
Getting Here
Local Attractions
Nearby vendors
Affiliated Organizations (1)
Additional Information
Facility Restrictions
At Hyatt Cartagena, we focus on the well-being and satisfaction of our guests, aiming to offer more comfortable, modern, and sophisticated spaces with each visit. For this reason, our space renovation project has become a cornerstone in line with our mission. Enjoy an exquisite breakfast in the comfort of our newly remodeled Kokau Restaurant, located on the 11th floor, and the exclusive services and benefits of the Regency Club located on the 30th floor. Additionally, we want to inform you that from August 2024 through 2025, a decorative screen will be installed on the bay side, without affecting access to the pool. From January 16, 2025, to September 1, 2025, a renovation project will be underway on our 12th floor. Partial and total closures will occur in the area of the 12th floor, where one of the hotel's 3 pools is located, leaving the other 2 pools on the 12A and 14 floors available for your comfort. From November 1, 2024, to September 1, 2025, the hotel lobby will be relocated to the ground floor (floor 0).
Cancellation Policy
LODGING REDUCTION POLICIES: · From the signing of the contract to 90 days before the event’s date - Up to 20% of the total value of lodging. · From 89 days to 60 days before the event’s date – Up to 15% of the total value of lodging (Including reductions done in previous periods). · From 59 days to 30 days before the event’s date - Up to 10% of the total value of lodging (Including reductions done in previous periods). · From 29 days to the day of the event’s date - No reductions allowed. CANCELLATION POLICIES: · From the signing of the contract to 90 days before the event’s date – 50% of the total value of the contract. · From 89 days to 60 days before the event’s date – 70% of the total value of the contract. From 59 days to the day of the event’s date - 100% of the total value of the contract. Ask for Foods & Beverages reduction and cancellation Policies
Additional details
The safety and wellbeing of our guests and colleagues is always a top priority. In light of COVID-19 and for precautionary measures, the following services and facilities will be impacted. For inquiries, please contact the hotel directly. COVID Testing - This property has arrangements for on-property COVID-19 testing for a fee, for guests. Learn more Unavailable until further notice - Business center. Limited service available – Food service (reduced capacity, the buffet must be assisted by a colleague. Guests are not allowed to serve by themselves) Bar service (reduced capacity), Pool (maximum capacity of 50 guests at a time) Face coverings - Required in hotel indoor public areas and when moving around in outdoor areas https://www.hyatt.com/en-US/hotel/colombia/hyatt-regency-cartagena/ctgrc
Hyatt Regency Cartagena Frequently Asked Questions
Explore frequently asked questions from the Hyatt Regency Cartagena regarding Health and Safety, Sustainability, and Diversity and Inclusion
Sustainable Practices
Diversity and Inclusion
Health and Safety
Please explain, if applicable, the carbon offsetting options you offer to corporations.
Please contact your Hyatt corporate account manager to discuss opportunities at the corporate level.
Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to sustainability and social impact goals and initiatives.
jessica.schultz@hyatt.com
Has your hotel taken steps to reduce single-use plastics, such as removing plastic straws (except upon request for guests with disabilities), stirrers and cotton buds? If yes, please provide detail as to the steps you have taken to reduce single use plastics?
Yes, We are using paper straws, bamboo stirrers and at the service areas we use glass bottled water.
Does your hotel generate (onsite) or purchase (offsite) renewable energy (beyond your utility's standard offerings)? If yes, please describe your practices for generating or purchasing renewable energy.
No
Does your hotel engage in activities to protect & restore the natural environment in which it is located (i.e. trees planted, coral reef restored, etc.)?
Yes
Will your hotel be imposing any additional fees for cleaning services? If yes, please specify those fees.
No
Are specific cleaning/disinfection routines in place for pillows, duvets and their covers, headboard, bathrobe etc.? If yes, please describe.
Yes, Changed and disinfected after each check out
Please include a link to your public report on community impact if applicable.
https://about.hyatt.com/en/world-of-care/policies-statements-reporting.html
Please provide any other comments you wish to make regarding your efforts/initiatives to obtain certification in these programs.
Not minoirity owned
Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to diversity, equity, and inclusion.
tyronne.stoudemire@hyatt.com
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