Viceroy Los Cabos

Please explain, if applicable, the carbon offsetting options you offer to corporations.

Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to sustainability and social impact goals and initiatives.

Diego Perez - diego.perez@viceroy.com

Has your hotel taken steps to reduce single-use plastics, such as removing plastic straws (except upon request for guests with disabilities), stirrers and cotton buds? If yes, please provide detail as to the steps you have taken to reduce single use plastics?

Eco-Friendly Products We work on identifying safer products for our guests, employees and a natural ecosystem. Healthy, clean and fresh air in your room is safeguarded by our housekeeping staff through non-toxic hypoallergenic cleaning products. All our spa, guest bathroom and public restroom products — such as soaps, shampoo, and conditioner — are eco-friendly. We place glass bottles with purified water in all hotel rooms, suites, and villas for turndown service. Use of biodegradable corn and avocado products like beverage containers for welcome beverages and straws; are used in all restaurants and bars. Water dispensers have been installed in the gym to reduce plastic bottle usage. Reusable glass bottles are used for the resort turndown program. Our Comfort Zone Spa treatment line is free from silicone, parabens, mineral oils, artificial colors, and animal derivatives: all products are manufactured in Italy with electrical energy from renewable resources. We follow a garbage separation program.

Does your hotel generate (onsite) or purchase (offsite) renewable energy (beyond your utility's standard offerings)? If yes, please describe your practices for generating or purchasing renewable energy.

Does your hotel engage in activities to protect & restore the natural environment in which it is located (i.e. trees planted, coral reef restored, etc.)?

Yes

What measures are in place to allow for social distancing in fitness centers (e.g. equipment configuration, staggered usage times)? If no fitness center, please put N/A.

Has the fitness room cleaning routine been adjusted/increased? If yes, what new measures are included? If no fitness center, please put N/A.

Will your hotel be imposing any additional fees for cleaning services? If yes, please specify those fees.

Are specific cleaning/disinfection routines in place for pillows, duvets and their covers, headboard, bathrobe etc.? If yes, please describe.

Does the property limit number of guests in restaurant, bar, or dining areas due to COVID19 or other pandemics? If yes, please provide details of how restaurant, bar, or dining areas limits capacity? If no restaurant or bar, please put N/A.

Has the public bathroom cleaning routine been adjusted/increased? If yes, what new measures are included?

Please include a link to your public report on community impact if applicable.

Please provide any other comments you wish to make regarding your efforts/initiatives to obtain certification in these programs.

At Viceroy, we’re steadfast in our dedication to championing inclusivity. Here to help us do that: our new LGBTQ+ Travel Advisory Board. Together with our board, we continue to learn and grow so that we can remain an example of what it is to be an authentic host that makes everyone feel safe, accepted and worthy. We meet with our board regularly to discuss current objectives, challenges and opportunities for a greater feeling of inclusivity at our hotels and resorts. And we walk away from these conversations knowing exactly how to remain accountable to our guests and colleagues. Our board is our moral compass, ensuring we remain on track to all of our commitments as it relates to our Diversity, Equity, Inclusion and Belonging initiative, Viceroy for Everyone.

Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to diversity, equity, and inclusion.