Mandarin Oriental Taipei

Please explain, if applicable, the carbon offsetting options you offer to corporations.

Mindful Meetings that guests can now opt for more natural, environmentally-friendly and low-carbon elements such as infused water, fresh local food and a vegan menu.

Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to sustainability and social impact goals and initiatives.

NA

Has your hotel taken steps to reduce single-use plastics, such as removing plastic straws (except upon request for guests with disabilities), stirrers and cotton buds? If yes, please provide detail as to the steps you have taken to reduce single use plastics?

Yes, Work with Purchasing department (assisting with the sourcing) for substituting with plastic-free alternatives.

Does your hotel generate (onsite) or purchase (offsite) renewable energy (beyond your utility's standard offerings)? If yes, please describe your practices for generating or purchasing renewable energy.

No

Does your hotel engage in activities to protect & restore the natural environment in which it is located (i.e. trees planted, coral reef restored, etc.)?

Yes

What measures are in place to allow for social distancing in fitness centers (e.g. equipment configuration, staggered usage times)? If no fitness center, please put N/A.

Fitness center is closure till further notice.

Has the fitness room cleaning routine been adjusted/increased? If yes, what new measures are included? If no fitness center, please put N/A.

Yes, Increased use of anti-viral disinfection measures in place across all spa and wellness facilities

Will your hotel be imposing any additional fees for cleaning services? If yes, please specify those fees.

No

Are specific cleaning/disinfection routines in place for pillows, duvets and their covers, headboard, bathrobe etc.? If yes, please describe.

Yes, Bedding and linen changed and cleaned daily, or less often according to preference, and washed at sufficiently high temperatures to ensure sterilization Laundry, bedding and linens washed at sufficiently high temperatures to ensure sterilisation

Does the property limit number of guests in restaurant, bar, or dining areas due to COVID19 or other pandemics? If yes, please provide details of how restaurant, bar, or dining areas limits capacity? If no restaurant or bar, please put N/A.

Yes, Temporarily closed until further notice, takeaway service available.

Has the public bathroom cleaning routine been adjusted/increased? If yes, what new measures are included?

No

Please include a link to your public report on community impact if applicable.

https://photos.mandarinoriental.com/is/content/MandarinOriental/mandarin-oriental-sustainability-report-2019-

Please provide any other comments you wish to make regarding your efforts/initiatives to obtain certification in these programs.

Our mission is to delight and satisfy our guests and in a manner that is viable, equitable and in harmony with our natural systems. We believe that our continued success can only be achieved if we take care of our people and planet.

Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to diversity, equity, and inclusion.

LPong@mohg.com