Hard Rock Hotel Riviera Maya
Km 72 Carretera Cancun-Chetumal, Riviera Maya, Mexico, 77710
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About us
Hard Rock Hotel Riviera Maya offers both a family and adult side to create a one-of-a-kind all-inclusive experience for guests of all ages. We offer clean and spacious guest rooms with luxurious amenities to make your stay more comfortable. We provide meeting space for social and business functions. Whatever the occasion, we'll create an atmosphere that'll engage your attendees and amplify your celebrations. We'll create a meeting space that will be sure to motivate and inspire your attendees to stimulate ideas.
Venue Details
ChainHard Rock Hotels & Casinos
BrandHard Rock Hotels & Casinos
Built1999
Renovated2013
Total meeting space195,148 sq. ft.
Guest Rooms1,265
Venue typeHotel
Industry Ratings
AAA
Awards
Industry awards
Travvy Award - Best All-Inclusive Adult/Couples Resort (Caribbean).
TripAdvisor’s Traveler’s Choice Awards - Excellent reviews from travelers and ranking in the top 10% of properties on trip advisor.
Venue Highlights
Amenities
Room features and guest services
- Calls (local)
- Concierge services
- Internet access
- Laundry service
- Luggage storage
- Room service
- View (garden)
- View (ocean or water)
- Voicemail box
Facilities
- All inclusive
- Extended stay
- Onsite catering
- Onsite gift shop
- Onsite restaurant
- Onsite security
- Rental car service
- Space (private)
- Wheelchair accessible
Business services
- AV capabilities
- Business center
- Video conference
- VIP services
Recreational activities
- Golf course on grounds
- Health club
- Indoor pool
- Outdoor pool
- Spa or salon
- Tennis courts
- Water sports
- Whirlpool
Transportation
- Airport shuttle
- Bus
- Subway
- Taxi
- Train
Equipment
- Dance floor
- Piano
- Portable walls
- Staging area
Room features and guest services
- Calls (local)
- Concierge services
- Internet access
- Laundry service
- Luggage storage
- Room service
- View (garden)
- View (ocean or water)
- Voicemail box
Facilities
- All inclusive
- Extended stay
- Onsite catering
- Onsite gift shop
- Onsite restaurant
- Onsite security
- Rental car service
- Space (private)
- Wheelchair accessible
Sustainability
This venue holds verified sustainability certifications, based on certification data provided by BeCause in collaboration with Cvent.
Certifications (1)
EarthCheck CertifiedSustainability level: Certified Platinum
Certification body: EarthCheck
Issued: 1/22/2025 Expires: 1/22/2026
Meeting rooms
Total meeting space
195,148 sq. ft.
Largest room
32,291 sq. ft.
Space (private)
Available
Meeting rooms
6
Second largest room
23,755 sq. ft.
Standing capacity
4,000
Seating capacity
2,380
Meeting rooms
Total meeting space
195,148 sq. ft.
Largest room
32,291 sq. ft.
Space (private)
Available
Meeting rooms
6
Second largest room
23,755 sq. ft.
Standing capacity
4,000
Seating capacity
2,380
Explore Meeting Rooms
Find the perfect room with setup charts and interactive 3D floor plans.
Meeting space
Meeting room floor plans
Guest rooms
Total guest rooms
1,265
Suites
43
Total guest rooms
1,265
Suites
43
Location
Getting Here
Distance from airport
68.4 mi
Distance from airport 68.4 mi
Parking in the area
Parking in the area
Complimentary parking
Valet parking
Bus parking
Local Attractions
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Tulum
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It operates seven offices across 15 destinations in three countries.
With local teams deeply integrated into the communities they serve, Terramar delivers remarkable service and innovative solutions for clients in the incentive, corporate, and association sectors. Terramar's services encompass transportation, tours, team-building, gifting, event staffing, program logistics, decor and event design, entertainment, corporate social responsibility (CSR), speaker coordination, sustainability initiatives, and more.
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YD Events
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Tropical Incentives DMC - Cancun & Riviera Maya
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With over 40 years of experience in the industry, we excel in the planning and management of:
Incentive travel
Conventions and conferences
Corporate meetings
Events for corporate groups
Our capabilities extend to coordinating activities for groups ranging from 20 to over 4,000 individuals. We pride ourselves on our robust infrastructure, meticulous planning, and top-tier services.
What sets us apart?
A dedicated team of over 200 meeting tourism experts is at your service, ready to ensure the success of your event. A North America Sales Director that is your single point of contact to ensure consistency and ease of doing business.
Strong network of destinations and connections
We operate in 7 destinations in Mexico and 3 in the Dominican Republic.
Strategic and commercial alliances with over a thousand resorts, hotels, convention centers, restaurants, and tourist parks.
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Event Offerings
Indoor and outdoor venue spaces across three levels
Mediterranean-inspired catering with custom menu options
Signature cocktails and curated bar packages
Live music, DJs, and entertainment booking
Professional AV and sound setup
On-site coordination and vendor support
Private dining and VIP layout options
High-speed Wi-Fi throughout the venue
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Activity
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Restaurant/Bar
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Affiliated Organizations (1)
Hard Rock Hotels promise unique meeting locations around the world all fully equipped to create seamless, professional and extraordinary events.
Additional Information
Safety Information
Additional details
All Inclusive features: meeting space, private functions, luxurious accommodations, fine dining, top shelf drinks, delicious snacks, 24 hr room service, wireless Internet, Internet use, unlimited long distance phone calls to the Continental US, Canada and within Mexico, and all taxes & gratuities.
Venue resources
Hard Rock Hotel Riviera Maya Frequently Asked Questions
Explore frequently asked questions from the Hard Rock Hotel Riviera Maya regarding Health and Safety, Sustainability, and Diversity and Inclusion
Sustainable Practices
Please provide comments or a link to any publicly communicated Hard Rock Hotel Riviera Maya's sustainability or social impact goals/strategy.
No response.
Does Hard Rock Hotel Riviera Maya have a strategy that focuses on the elimination and diversion of waste (i.e. plastics, papers, cardboard, etc.)? If yes, please elaborate on your strategy of elimination and diversion of waste.
No response.
Diversity and Inclusion
For US hotels only, is Hard Rock Hotel Riviera Maya and/or parent company certified as a 51% diverse owned business enterprise (BE)? If yes, please indicate which one of the following you are certified as:
No response.
If applicable, could you please provide a link to Hard Rock Hotel Riviera Maya's public report on their commitments and initiatives related to diversity, equity, and inclusion?
No response.
Health and Safety
Were practices at Hard Rock Hotel Riviera Maya developed based on health service recommendations from public governmental entities or private organizations? If Yes, please list which organizations were used to develop these practices.
No response.
Does Hard Rock Hotel Riviera Maya clean and sanitize public areas and publicly accessible facilities (i.e. meeting rooms, restaurants, elevator banks, etc.)? If yes, describe any new measures that are taken.
No response.
Please explain, if applicable, the carbon offsetting options you offer to corporations.
Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to sustainability and social impact goals and initiatives.
Has your hotel taken steps to reduce single-use plastics, such as removing plastic straws (except upon request for guests with disabilities), stirrers and cotton buds? If yes, please provide detail as to the steps you have taken to reduce single use plastics?
Does your hotel generate (onsite) or purchase (offsite) renewable energy (beyond your utility's standard offerings)? If yes, please describe your practices for generating or purchasing renewable energy.
Does your hotel engage in activities to protect & restore the natural environment in which it is located (i.e. trees planted, coral reef restored, etc.)?
Will your hotel be imposing any additional fees for cleaning services? If yes, please specify those fees.
Are specific cleaning/disinfection routines in place for pillows, duvets and their covers, headboard, bathrobe etc.? If yes, please describe.
Please include a link to your public report on community impact if applicable.
Please provide any other comments you wish to make regarding your efforts/initiatives to obtain certification in these programs.
Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to diversity, equity, and inclusion.
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