Customer Care
Registering for an event and need assistance?
Please contact the event planner directly. Cvent does not manage our clients' events. Questions about registration can only be answered by the planner. Our clients do not share this information with us. Learn how to contact the event planner.
Customer Care Hours
- Event Management24/7
- Mobile Event AppsSunday 9pm EST - Friday 9pm EST
- Web SurveySunday 9pm EST – Friday 9pm EST
- Cvent Supplier NetworkSunday 9pm EST – Friday 9pm EST
- eMarketingSunday 9pm EST - Friday 9pm EST
Call Us Toll-Free
- U.S. and Canada866.318.4357
- UK0808.234.4543
- Australia1800.502.472
- South Africa00.800.3621.2324
- Brazil0021.800.3621.2324
- Finland990.800.3621.2324
- Korea-Telecom002.800.3621.2324
- Japan-KDD010.800.3621.2324
- Thailand, Hong Kong001.800.3621.2324
- Singapore ITFS800.1301.974
- Argentina, Belgium, China (Telecom), Denmark, Germany, Hungary, Ireland, Israel (Barak), Italy, Luxembourg, France, Netherlands, New Zealand, Norway, Philippines, Portugal, Spain, Sweden, Switzerland, United Kingdom (BT)00.800.3621.2324
- Dial 1 for Event Management
- Dial 2 for Cvent Supplier Network
- Dial 3 for Web Surveys
- Dial 4 for eMarketing
- Dial 5 for CrowdCompass
- Dial 6 for CrowdTorch
Skype
customer_care_cvent
Event Management
Supplier Network
CrowdCompass
Service is our Trademark
Cvent's client services team is available to ensure that all client issues are promptly solved. Every member of our services team completes a three month training program to ensure that your call is answered by a friendly, knowledgeable professional.
- Highest ratio of service personnel to clients in the industry
- Live support staff available 24/7 for Event Management
- 24 hour live support on weekdays for Web Surveys and the Supplier Network
- Dedicated relationship managers
- Act as user advocates for product enhancement requests
International Service Excellence Award 2009-2011
The Customer Service Institute of America (CSIA) awarded the Cvent Client Services Team with the International Service Excellence Award in 2009 for outstanding service at a Contact Center. In 2010, Cvent won the award again—being recognized as the "Best of the Best." In 2011, the judges agreed that the company needed to be recognized in a special way; so the panel decided to create a special award just for Cvent. Cvent was then named the first-ever recipient of the "Visionary" award. It is the most coveted award, and speaks volumes to the company's commitment to servicing clients. View Press Release
Professional Services
Cvent's client services team can handle a variety of business tasks, such as data processing, analysis, and list building. Our in-house team of experts can also provide extensive consulting successful campaign strategies. Cvent's Event Builder and PlanCorps teams have created and launched over 100,000 events, surveys and marketing campaigns.
- Full-service event and survey design
- Complete turnkey campaign management
- Event, survey and email marketing best practices evaluation
- Custom report creation
- Digitization of business cards
- Contact entry and data processing
- Survey data analysis
Product Training
Cvent offers three levels of training for clients: Basic Training, Advanced Training and Event Management. These free sessions not only review features of the products, but also impart critical best practices. Contact client services to register for an upcoming training session.
- Free, live, online training sessions
- Complimentary pre-launch consultation
- On-site, in-person training available for a fee
