Fairmont Singapore

“Passkey allows us to manage big room blocks without mistakes and too much human interaction. It saves time and gives our clients a bespoke experience right from the booking screen to the finishing process.”

GERRIT CHNG-LUCHAU, Senior Director of Sales, Fairmont Singapore

Challenge – Managing Bigger Room Blocks

With larger groups came larger room blocks, which became a challenge for the hotel team to manage manually. The hotel needed a technology solution which could automate and streamline the room block and reservation management system – that’s when the hotel team decided to implement Cvent Passkey!

Solution – Centralised Room Block System

Cvent Passkey automated rooming lists that eliminate the need for manual data entry and offered immediate value for the Fairmont Singapore team and their customers. It made the entire room block process more convenient for planners, more seamless for attendees, and more efficient & profitable for the hotel.