Customer Satisfaction and Feedback

Client Satisfaction Surveys & Real-Time Feedback

When used strategically, client satisfaction surveys or customer feedback and Voice of the Customer programs improve an organisation's bottom line and help build customer loyalty. Unfortunately, few organisations implement solutions that allow them to capture, analyse and act to feedback in real-time across the enterprise.

The Inquisium customer satisfaction survey solution helps organisations create and manage a highly effective customer feedback or Voice of the Customer program that turn customer insights into business results. Thousands of users have strengthened relationships with customers, improved customer retention, identified key drivers of satisfaction, and enhanced product and service through customer feedback programs deployed with Inquisium.

Key Capabilities for Voice of the Customer Surveys:

  • Design and deploy customised customer surveys in minutes.
  • Access tailored, customisable survey reports in just a few clicks.
  • Use text analytics to interpret unstructured data.