Client Satisfaction Surveys & Real-Time Feedback
When used strategically, client satisfaction surveys or customer feedback and Voice of the Customer programs improve an organization's bottom line and help build customer loyalty. Unfortunately, few organizations implement solutions that allow them to capture, analyze and act to feedback in real time across the enterprise.
The Cvent customer satisfaction survey solution helps organizations create and manage a highly effective customer feedback or Voice of the Customer program that turn customer insights into business results. Thousands of users have strengthened relationships with customers, improved customer retention, identified key drivers of satisfaction, and enhanced product and service through customer feedback programs deployed with Cvent Web Surveys.
Key Capabilities of Customer Satisfaction Surveys:
- Design and deploy customized customer surveys in minutes
- Access tailored, customizable survey reports in just a few clicks
- Use text analytics to interpret unstructured data
- Respond instantly with the use of real time alerts
- Integrate internal systems for an improved customer-centric veiew
It's been proved over and over; the cost of keeping a client is much cheaper than acquiring a new one. The key, then, is obviously to keep your clients and customers happy. Customer satisfaction matters. With every new change in products or services, your company should be conducting client or customer satisfaction surveys. Qualitative and Quantitative results alike are essential to driving your company in the right direction. It is essential to be gathering this data, so why not make it easy? Click the sign up for a demo button today to see for yourself why Cvent is the clear choice when it comes to client satisfaction surveys.