About us
Situated in the heart of the New Forest in Brockenhurst, The Cloud Hotel enjoys unspoilt views across the open forest. The famous New Forest Ponies can often be seen near the hotel entrance. Your stay at The Cloud Hotel will give you the opportunity to relax, unwind and enjoy yourself. We have once again excelled with a TWO RED STAR AA rating of 84%, the best in the area. There are 18 bedrooms at The Cloud Hotel, the majority have uninterrupted views across the open New Forest. The Garden Room has direct access into the gardens and is ideal for small functions, family celebrations, business meetings or as a private dining room. Not only can you hire the Garden Room.
Venue Details
Amenities
- Internet access
- Room service
- Onsite catering
- Onsite restaurant
- Bus
- Internet access
- Room service
- Onsite catering
- Onsite restaurant
- Bus
Meeting rooms
Meeting rooms
Guest rooms
Location
Getting Here
The Cloud Hotel Frequently Asked Questions
Explore frequently asked questions from the The Cloud Hotel regarding Health and Safety, Sustainability, and Diversity and Inclusion.
Sustainable Practices
Diversity and Inclusion
Health and Safety
Please explain, if applicable, the carbon offsetting options you offer to corporations.
Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to sustainability and social impact goals and initiatives.
Has your hotel taken steps to reduce single-use plastics, such as removing plastic straws (except upon request for guests with disabilities), stirrers and cotton buds? If yes, please provide detail as to the steps you have taken to reduce single use plastics?
Does your hotel generate (onsite) or purchase (offsite) renewable energy (beyond your utility's standard offerings)? If yes, please describe your practices for generating or purchasing renewable energy.
Does your hotel engage in activities to protect & restore the natural environment in which it is located (i.e. trees planted, coral reef restored, etc.)?
What measures are in place to allow for social distancing in fitness centers (e.g. equipment configuration, staggered usage times)? If no fitness center, please put N/A.
Has the fitness room cleaning routine been adjusted/increased? If yes, what new measures are included? If no fitness center, please put N/A.
Will your hotel be imposing any additional fees for cleaning services? If yes, please specify those fees.
Are specific cleaning/disinfection routines in place for pillows, duvets and their covers, headboard, bathrobe etc.? If yes, please describe.
Does the property limit number of guests in restaurant, bar, or dining areas due to COVID19 or other pandemics? If yes, please provide details of how restaurant, bar, or dining areas limits capacity? If no restaurant or bar, please put N/A.
Has the public bathroom cleaning routine been adjusted/increased? If yes, what new measures are included?
Please include a link to your public report on community impact if applicable.
Please provide any other comments you wish to make regarding your efforts/initiatives to obtain certification in these programs.
Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to diversity, equity, and inclusion.
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