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Waldorf Astoria Riviera Maya
Carr Federal Libre 307 Cancun-Tulum 248-868, SM-36, MZ-1 LT-1-01 UPE-1E, Cancun, Mexico, 77580
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About us
Waldorf Astoria Riviera Maya is a secluded oceanfront sanctuary set along 100 acres of pristine coastline. The resort blends effortless luxury with Mexico’s vibrant creative spirit—where curated wellness rituals, artful gastronomy, and unforgettable celebrations come together in harmony. Ocean views, personalized service, and timeless elegance elevate every stay. With 173 oceanfront rooms and suites, guests enjoy transformative experiences shaped by nature and modern sophistication. Discover the signature Waldorf Astoria Spa, five restaurants and bars, exclusive resort amenities, and access to more than 68,000 sq. ft. of versatile event space.
Venue Details
ChainHilton
BrandWaldorf Astoria Hotels and Resorts
Built2021
Renovated-
Total meeting space65,000 sq. ft.
Guest Rooms173
Venue typeHotel
Industry Ratings
AAA
Forbes Travel Guide
Northstar
Awards
Industry awards
2025 Forbes Travel Guide – 4 stars:
Waldorf Astoria Riviera Maya
Waldorf Astoria Spa Riviera Maya
AAA – 5 Diamonds
Michelin Key
Mexico’s Luxury Leading Resort 2025
World Travel Award 2025
Mexico’s Luxury Leading Resort
Top 100 Best of the World
Top 100 Luxury Hotels & Resorts of the World
Luxury Lifestyle Awards 2024:
Top 100 Hotels & Resorts
Best Luxury Beach Resort
World MICE Awards 2024:
Best Incentive Hotel in Mexico and Latin America
U.S. News Best Hotels Awards 2024 List
#1 in Best Hotels in Cancun
#7 in Best Hotels in Maya Riviera & The Yucatan
#22 in Best Hotels in Mexico
Travel + Leisure It List 2023:
The 100 Best New Hotels in the World
The 11 Best New Beach Hotels Around the World
Conde Nast Traveler’s Readers' Choice Awards 2023
Best Resorts Category Eastern Mexico
Condé Nast Traveler Hot List 2023
Stella Awards 2023
Gold Medal for Best Resort, Gold Medal for Best Food and Beverage and Silver Medal for Best Event Space.
Luxury Lifestyle Awards 2023
Top 100 Hotels & Resorts
Amenities
Room features and guest services
- Calls (local)
- Concierge services
- Internet access
- Luggage storage
- Room service
- View (ocean or water)
Facilities
- Onsite catering
- Onsite gift shop
- Onsite restaurant
- Pet friendly
- Space (outdoor)
- Space (private)
- Space (semi-private)
- Wheelchair accessible
Business services
- Business center
Recreational activities
- Health club
- Outdoor pool
- Spa or salon
- Water sports
- Whirlpool
Transportation
- Taxi
Room features and guest services
- Calls (local)
- Concierge services
- Internet access
- Luggage storage
- Room service
- View (ocean or water)
Facilities
- Onsite catering
- Onsite gift shop
- Onsite restaurant
- Pet friendly
- Space (outdoor)
- Space (private)
- Space (semi-private)
- Wheelchair accessible
Seasonal Availability
Match your event dates with this hotel’s availability. Low seasons tend to have better availability.Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
High season
Jan 01 - Apr 30
Shoulder season
Nov 01 - Dec 15May 01 - May 31
Low season
Jun 01 - Sep 30
Planners who viewed Waldorf Astoria Riviera Maya also looked at
1 venue
Meeting rooms
Total meeting space
65,000 sq. ft.
Largest room
3,872 sq. ft.
Space (private)
Available
Meeting rooms
10
Second largest room
3,773 sq. ft.
Space (semi-private)
Available
Space (outdoor)
Available
Meeting rooms
Total meeting space
65,000 sq. ft.
Largest room
3,872 sq. ft.
Space (private)
Available
Meeting rooms
10
Second largest room
3,773 sq. ft.
Space (semi-private)
Available
Space (outdoor)
Available
Explore Meeting Rooms
Find the perfect room with setup charts and interactive 3D floor plans.
Meeting space
Name | Room size | Ceiling height | Maximum capacity | U-Shape | Banquet rounds | Cocktail rounds | Theater | Classroom | Boardroom |
|---|---|---|---|---|---|---|---|---|---|
3,872 sq. ft. 242 x 16 sq. ft. | 23 ft. | 100 | - | - | 100 | - | - | - | |
3,773 sq. ft. 49 x 77 sq. ft. | 24 ft. | 250 | 100 | 200 | 250 | 230 | 140 | 80 | |
2,024 sq. ft. 23 x 88 sq. ft. | 23 ft. | 154 | - | 80 | 100 | 154 | - | - | |
550 sq. ft. 22 x 25 sq. ft. | 10 ft. | 61 | 10 | 40 | 50 | 61 | 24 | 10 | |
1,287 sq. ft. 33 x 39 sq. ft. | 10 ft. | 200 | - | - | 200 | 150 | - | - | |
550 sq. ft. 22 x 25 sq. ft. | 10 ft. | 64 | 10 | 40 | 50 | 64 | 24 | 10 | |
1,862 sq. ft. 49 x 38 sq. ft. | 24 ft. | 120 | 48 | 90 | 120 | 120 | 70 | 38 | |
1,862 sq. ft. 49 x 38 sq. ft. | 24 ft. | 120 | 48 | 90 | 120 | 120 | 70 | 48 | |
550 sq. ft. 22 x 25 sq. ft. | 10 ft. | 64 | 10 | 40 | 50 | 64 | 24 | 10 |
Guest rooms
Total guest rooms
173
Single (1 bed)
54
Single (1 bed) rate
$399.00 - $599.00
Double (2 beds)
82
Double (2 beds) rate
$399.00 - $599.00
Suites
34
Tax rate
16%
Occupancy rate
5%
Total guest rooms
173
Single (1 bed)
54
Single (1 bed) rate
$399.00 - $599.00
Double (2 beds)
82
Double (2 beds) rate
$399.00 - $599.00
Suites
34
Tax rate
16%
Occupancy rate
5%
Location
Getting Here
Distance from airport
13 mi
Distance from airport 13 mi
Parking in the area
Parking in the area
Complimentary parking
Valet parking
Local Attractions
Cenotes
Recreation
2 hrs
Cenotes are essentially large sinkholes or caves, usually found in sedimentary limestone rock, that have filled with cool, clear groundwater and rainwater over time. Typically created when a cave collapses on itself, Cenotes can be open-air cenotes (the roof has completely collapsed) or a cave cenote (most or all of the roof remains). Many cenotes are home to various fish, plant life and even turtles!
Isla Mujeres
Recreation
1 hr
Isla Mujeres is a slice of paradise a short distance off the coast of Cancun. It offers tropical isolation away from the busy town and resorts, with incredible views of the surrounding Caribbean. There are lots of activities to enjoy on Isla Mujeres including shopping, snorkeling, and sunbathing on its pristine sandy beaches. This beautiful island off Cancun also contains an abundance of culture and history worth exploring during your visit.
Chichen Itza
Historical landmark
210 kms
Chichen Itza is an archaeological site in the Yucatan state in Mexico built by the Maya and is one of the most popular attractions there with over 2.6 million tourists in 2017 alone. It’s also a UNESCO World Heritage Site and one of the new seven wonders of the world. Read on to learn more about why this is a must-see attraction in Mexico.
Recommended Vendors
Handpicked by Waldorf Astoria Riviera Maya for their trusted service and seamless collaboration.
Global DMC Partners
Multi-city
Global DMC Partners (GDP) is the largest worldwide network of independent destination management companies (DMCs) and specialized event service providers. Leveraging its exclusive partnerships, GDP provides a one-stop, global solution for total event success in more than 500 destinations worldwide.
With a vetted network of elite DMCs, GDP will give you access to event professionals with solid local connections and creative know-how to ensure your program is exceptional, unique and perfect, anyplace, anywhere. Each DMC is handpicked for longevity, financial stability, proven performance, leadership, and their extensive local knowledge and creativity. They are connected to a network of remarkable local talent and preferential services to ensure that you have peace of mind while your group receives a safe and unique experience that is tailored to your requirements.
Plus, we’re far more than just a collection of top DMCs. As a result of our clients’ evolving needs, we’re also a gateway to reliable trusted event providers and innovative solutions around the globe. Our additional services include freelance event staff, event technology support, gifting, incentive tracking & rewards platform, keynote speakers, turnkey virtual/hybrid event production, and more!
Thanks to one dedicated GDP Advisor, clients can easily centralize all requests and event needs through one global network. Acting as both a consultant and an extension of your team, your GDP Advisor will go beyond just communicating with our DMCs and event providers – they will provide destination selection expertise, reporting intelligence, price/concession negotiation assistance, and engaging, creative event solutions that meet your company's strategic objectives and program goals.
For more information, including a complete listing of destinations and specialized event service providers in the Global DMC Partners network, please visit us online at www.globaldmcpartners.com.
Activity
Hired Entertainment
Logistics/Decor
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Tropical Incentives DMC - Cancun & Riviera Maya
Multi-city
With over 40 years of experience in the industry, we excel in the planning and management of:
Incentive travel
Conventions and conferences
Corporate meetings
Events for corporate groups
Our capabilities extend to coordinating activities for groups ranging from 20 to over 4,000 individuals. We pride ourselves on our robust infrastructure, meticulous planning, and top-tier services.
What sets us apart?
A dedicated team of over 200 meeting tourism experts is at your service, ready to ensure the success of your event. A North America Sales Director that is your single point of contact to ensure consistency and ease of doing business.
Strong network of destinations and connections
We operate in 7 destinations in Mexico and 3 in the Dominican Republic.
Strategic and commercial alliances with over a thousand resorts, hotels, convention centers, restaurants, and tourist parks.
Activity
Amenities/Gifting
Hired Entertainment
+3
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Waldorf Astoria Riviera Maya Frequently Asked Questions
Explore frequently asked questions from the Waldorf Astoria Riviera Maya regarding Health and Safety, Sustainability, and Diversity and Inclusion
Sustainable Practices
Please provide comments or a link to any publicly communicated Waldorf Astoria Riviera Maya's sustainability or social impact goals/strategy.
Hilton has committed to cut our environmental footprint in half and double our social impact by 2030. Refer to our website, https://cr.hilton.com, for details on our award-winning Environmental, Social and Governance (ESG) programs.
Does Waldorf Astoria Riviera Maya have a strategy that focuses on the elimination and diversion of waste (i.e. plastics, papers, cardboard, etc.)? If yes, please elaborate on your strategy of elimination and diversion of waste.
Yes, Hilton has committed to reducing waste in our managed operations by 50% by 2030. Through the end of 2020, we have reduced waste in our managed portfolio by 73% since our 2008 baseline, and our managed and franchised hotels have reduced waste by 62%.
Diversity and Inclusion
For US hotels only, is Waldorf Astoria Riviera Maya and/or parent company certified as a 51% diverse owned business enterprise (BE)? If yes, please indicate which one of the following you are certified as:
No response.
If applicable, could you please provide a link to Waldorf Astoria Riviera Maya's public report on their commitments and initiatives related to diversity, equity, and inclusion?
Please refer to https://jobs.hilton.com/diversity and our annual Supplier Diversity Report (https://cr.hilton.com/wp-content/uploads/2021/03/Hilton-2020-Supplier-Diversity-Report.pdf).
Health and Safety
Were practices at Waldorf Astoria Riviera Maya developed based on health service recommendations from public governmental entities or private organizations? If Yes, please list which organizations were used to develop these practices.
Yes, CDC & WHO. Hilton CleanStay, a new industry-defining standard of cleanliness (https://newsroom.hilton.com/corporate/news/hilton-defining-new-standard-of-cleanliness) Hilton up to date customer messaging: https://www.hilton.com/en/corporate/coronavirus/
Does Waldorf Astoria Riviera Maya clean and sanitize public areas and publicly accessible facilities (i.e. meeting rooms, restaurants, elevator banks, etc.)? If yes, describe any new measures that are taken.
Yes, Install hand sanitizer stations/disinfecting wipes in public areas & on shuttles; enhanced cleaning of high touch areas, lobbies, elevators, doors, bathrooms; F&B service in accordance with food safety guidelines, dining configured for physical distancing
Please explain, if applicable, the carbon offsetting options you offer to corporations.
Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to sustainability and social impact goals and initiatives.
Corporate_Responsibility@Hilton.com
Has your hotel taken steps to reduce single-use plastics, such as removing plastic straws (except upon request for guests with disabilities), stirrers and cotton buds? If yes, please provide detail as to the steps you have taken to reduce single use plastics?
Yes, Hilton is committed to reducing waste across our portfolio. All of our hotels were required to remove plastic straws, stir sticks and cocktail picks in 2019, and we are currently transitioning from individual bath toiletries to full-size dispensers.
Does your hotel generate (onsite) or purchase (offsite) renewable energy (beyond your utility's standard offerings)? If yes, please describe your practices for generating or purchasing renewable energy.
Does your hotel engage in activities to protect & restore the natural environment in which it is located (i.e. trees planted, coral reef restored, etc.)?
Will your hotel be imposing any additional fees for cleaning services? If yes, please specify those fees.
No
Are specific cleaning/disinfection routines in place for pillows, duvets and their covers, headboard, bathrobe etc.? If yes, please describe.
Yes, Items are cleaned according to Hilton CleaStay standards
Please include a link to your public report on community impact if applicable.
https://cr.hilton.com, for details on our award-winning Environmental, Social and Governance programs. Also refer to https://hiltoneffect.org for information on our corporate foundation, through which we are investing in our local communities.
Please provide any other comments you wish to make regarding your efforts/initiatives to obtain certification in these programs.
N/A
Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to diversity, equity, and inclusion.
Corporate_Responsibility@Hilton.com
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