Sofitel Melbourne On Collins

Cancellation Policy

GUARANTEED BLOCK ACCOMMODATION CANCELLATION If you cancel or reduce your accommodation booking: From Signing of this contract until 91 days to arrival booking date: Up to ten percent (10%) of the accommodation revenue contracted may be cancelled without charge. Rooms released over and above the ten percent (10%) will be charged equal to half (50%) of the revenue cancelled. Run of house rooms will be released from the highest category of room. 90-31 Days to arrival booking date: You may release up to five percent (5%) of the 91 day room block total without incurring any penalty up until 31 days to arrival date. Rooms released over and above the five percent (5%) will be charged equal to three quarters (75%) of the revenue cancelled. Run of house rooms will be released from the highest category of room. 30 Days until booking arrival Date: Within 30 Days of Arrival Date, Full (100%) cancellation fees apply for all remaining accommodation, or in the event of a non-arrival (no-show). 14 Days from Arrival Date: At fourteen (14) days from Arrival Date any rooms remaining (including unnamed rooms) will automatically be released for general sale. The Hotel will continue to accept reservations after this date on a space-available basis. Cancellations within 14 days will incur a full 100% cancellation fee equivalent to the full stay of each room cancelled. TOTAL EVENT CANCELLATION If you cancel your ENTIRE event, in addition to any applicable accommodation charges, the event charges are as below: From the date of signing this Agreement until 121 days before your Booking: Initial non-refundable security deposits will be retained for full cancellation. 120-61 days before your Booking Date: Should any functions cancel, 50% of total conference room rentals and estimated food & beverage revenue, based on contracted minimum spend will be retained. 60-31 days before your Booking Date: Should any functions cancel, 75% of total conference room rentals and estimated food & beverage revenue, based on contracted minimum spend will be retained. 30 days before your Booking Date: Should any functions cancel, 100% of total conference room rentals and estimated food & beverage revenue, based on contracted minimum spend will be retained. In addition, audio visual (AV) services and supply confirmed through Audio Visual Dynamics Pty Ltd (ABN 79 004 377 333) (AVD) are 100% non-refundable.