About us
Recognized as the #1 Canadian City Hotel in Travel + Leisure's 2025 World's Best Awards and honoured as a top Western Canadian Hotel in the 2024 Condé Nast Traveler Readers' Choice Awards, Fairmont Empress is located in the heart of Victoria, BC overlooking the city's sparkling Inner Harbour. The MICHELIN Key and Forbes-recommended hotel is a distinguished 4 Green Key property committed to sustainable practices—and is proud to be double Green Key certified, with its meeting space earning its own Green Key certification. The 1908 historic site offers 431 beautifully appointed guest rooms and suites, Fairmont Spa featuring signature West Coast experiences, and Q at the Empress, which serves Pacific Northwest cuisine accompanied by an award-winning wine list, all while being home to one of the world's most iconic Afternoon Tea experiences. Following a $60+ million restoration completed in 2017, the hotel has transformed into an elegant must-visit destination where modern luxury intertwines with timeless charm. In 2023, the property introduced a reimagined Fairmont Gold Experience. 88 Fairmont Gold rooms await to be guests' home away from home, while a newly renovated lounge offers guests a cozy haven in the city and a private outdoor terrace peers over a perfectly manicured landscape. Historic Hotels Worldwide honours the property's prestigious grounds as one of the Top 25 Most Magnificent Gardens in the World, making it the perfect starting point for exploring Vancouver Island's stunning natural beauty.
Venue Details
Industry Ratings
Awards
Amenities
- Concierge services
- Internet access
- Laundry service
- Luggage storage
- Room service
- View (garden)
- View (mountain)
- View (ocean or water)
- View (urban)
- Voicemail box
- Extended stay
- Onsite catering
- Onsite gift shop
- Onsite restaurant
- Onsite security
- Pet friendly
- Space (outdoor)
- Space (private)
- Space (semi-private)
- Wheelchair accessible
- AV capabilities
- Business center
- Video conference
- VIP services
- Health club
- Indoor pool
- Spa or salon
- Water sports
- Whirlpool
- Airport shuttle
- Bus
- Taxi
- Dance floor
- Loading dock
- Piano
- Portable heaters
- Staging area
- Concierge services
- Internet access
- Laundry service
- Luggage storage
- Room service
- View (garden)
- View (mountain)
- View (ocean or water)
- View (urban)
- Voicemail box
- Extended stay
- Onsite catering
- Onsite gift shop
- Onsite restaurant
- Onsite security
- Pet friendly
- Space (outdoor)
- Space (private)
- Space (semi-private)
- Wheelchair accessible
Sustainability
This venue holds verified sustainability certifications, based on certification data provided by BeCause in collaboration with Cvent.
Certifications (2)
Certification body: Green Key Global
Certification body: Biosphere
Meeting rooms
Meeting rooms
Meeting space
Meeting room floor plans
Guest rooms
Location
Getting Here
Local Attractions
Additional Information
Cancellation Policy
Cancellation policies are specific to each group, so please reach out to your Sales Manager for specific details.
Additional details
Fairmont Empress, along with the adjoining Victoria Conference Centre, is proud to offer over 96,000 square feet in professional meeting facilities supported by a comprehensive array of state-of-the-art services. Our certified meeting professionals offer expert knowledge in planning meetings and events. Whether hosting an executive meeting for 12 or a professional conference for 1,200, we make certain everything you need is at your fingertips.
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Fairmont Empress Frequently Asked Questions
Explore frequently asked questions from the Fairmont Empress regarding Health and Safety, Sustainability, and Diversity and Inclusion
Sustainable Practices
Diversity and Inclusion
Health and Safety
Please explain, if applicable, the carbon offsetting options you offer to corporations.
Accor today offers Net Zero Carbon calculation to our clients. In partnership with MyClimate.org, our teams work with clients to reduce the footprint of their event and purchase high quality verified carbon credits to balance remaining emissions.
Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to sustainability and social impact goals and initiatives.
planet21@accor.com
Has your hotel taken steps to reduce single-use plastics, such as removing plastic straws (except upon request for guests with disabilities), stirrers and cotton buds? If yes, please provide detail as to the steps you have taken to reduce single use plastics?
Yes, https://press.accor.com/h1accor-commits-to-global-elimination-of-single-use-plastics-in-guest-experience-by-2022-h1/?lang=en
Does your hotel generate (onsite) or purchase (offsite) renewable energy (beyond your utility's standard offerings)? If yes, please describe your practices for generating or purchasing renewable energy.
Yes,
Does your hotel engage in activities to protect & restore the natural environment in which it is located (i.e. trees planted, coral reef restored, etc.)?
Yes
Will your hotel be imposing any additional fees for cleaning services? If yes, please specify those fees.
No
Are specific cleaning/disinfection routines in place for pillows, duvets and their covers, headboard, bathrobe etc.? If yes, please describe.
Yes, PPE worn by all room attendants and changed after each guestroom. Stay over housekeeping service where possible, upon request
Please include a link to your public report on community impact if applicable.
https://solidarity-accorhotels.com/en
Please provide any other comments you wish to make regarding your efforts/initiatives to obtain certification in these programs.
NA
Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to diversity, equity, and inclusion.
DIVERSITY.INCLUSION.COMMUNICATIONS@accor.com
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