À propos de nous
Perched on the northern shores of Africa’s Great Lake Kivu is Goma, the capital of North Kivu. In the heart of this vibrant and unique city is Goma Serena Hotel. Offering an unmatched downtown location, the only 5-star hotel in Goma is ideal for business travelers, holiday guests, and families seeking a lifetime of unforgettable experiences. From the moment you arrive, our staff welcomes you with the gracious service for which Serena Hotels is renowned. You are made to feel at home with genuine Congolese hospitality and warmth that immerse you in the fascinating customs and character of this unexplored destination.
Détails du lieu
Commodités
- Accès Internet
- Service de blanchisserie
- Service de chambre
- Services de conciergerie
- Vue (Montagne)
- Vue (Océan ou mer)
- Accessible aux fauteuils roulants
- Boutique de cadeaux sur place
- Espace (extérieur)
- Restaurant sur place
- Restauration sur place
- Séjour prolongé
- Capacités audiovisuelles
- Centre d’affaires
- Vidéoconférence
- Club de sport
- Jacuzzi
- Piscine extérieure
- Spa ou salon
- Navette aéroport
- Taxi
- Accès Internet
- Service de blanchisserie
- Service de chambre
- Services de conciergerie
- Vue (Montagne)
- Vue (Océan ou mer)
- Accessible aux fauteuils roulants
- Boutique de cadeaux sur place
- Espace (extérieur)
- Restaurant sur place
- Restauration sur place
- Séjour prolongé
- Capacités audiovisuelles
- Centre d’affaires
- Vidéoconférence
Salles de réunion
Salles de réunion

Espace de réunion
Nom | Taille de la salle | Capacité maximale | En U | En cocktail | Théâtre | Salle de classe | Salle de conférence | Cercles croissants (Cabaret) | Carré ouvert |
|---|---|---|---|---|---|---|---|---|---|
Ishasha Meeting Room | 592,0 pi. ca. 36,1 x 16,4 pi. ca. | 40 | 20 | 40 | 30 | 25 | 25 | - | 25 |
Bukima Meeting Room | 592,0 pi. ca. 36,1 x 16,4 pi. ca. | 50 | 30 | 50 | 50 | 30 | 30 | 40 | 35 |
Rumangabo Boardroom | 559,7 pi. ca. 36,1 x 15,4 pi. ca. | 16 | 16 | - | - | - | 16 | - | - |
Mont Goma Ballroom | 4 036,5 pi. ca. 82,0 x 49,2 pi. ca. | 300 | 144 | 300 | 250 | 144 | 80 | 160 | 100 |
Emplacement
Comment s’y rendre
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Foire aux questions de Goma Serena Hotel
Découvrez les questions fréquemment posées par Goma Serena Hotel en matière de santé et de sécurité, de développement durable et de diversité et d'inclusion.
Pratiques durables
Diversité et inclusion
Santé et sécurité
Please explain, if applicable, the carbon offsetting options you offer to corporations.
Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to sustainability and social impact goals and initiatives.
Has your hotel taken steps to reduce single-use plastics, such as removing plastic straws (except upon request for guests with disabilities), stirrers and cotton buds? If yes, please provide detail as to the steps you have taken to reduce single use plastics?
Does your hotel generate (onsite) or purchase (offsite) renewable energy (beyond your utility's standard offerings)? If yes, please describe your practices for generating or purchasing renewable energy.
Does your hotel engage in activities to protect & restore the natural environment in which it is located (i.e. trees planted, coral reef restored, etc.)?
Will your hotel be imposing any additional fees for cleaning services? If yes, please specify those fees.
Are specific cleaning/disinfection routines in place for pillows, duvets and their covers, headboard, bathrobe etc.? If yes, please describe.
Please include a link to your public report on community impact if applicable.
Please provide any other comments you wish to make regarding your efforts/initiatives to obtain certification in these programs.
Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to diversity, equity, and inclusion.
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