Shangri-La Singapore

Please explain, if applicable, the carbon offsetting options you offer to corporations.

N/A

Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to sustainability and social impact goals and initiatives.

Paul.Cheng@shangri-la.com

Has your hotel taken steps to reduce single-use plastics, such as removing plastic straws (except upon request for guests with disabilities), stirrers and cotton buds? If yes, please provide detail as to the steps you have taken to reduce single use plastics?

Yes, https://sitecore-cd.shangri-la.com/-/media/Project/Shangri-La-Group/OurStory/Files/Community-And-Social-Impact/Sustainability-Reports/2020_SustainabilityReport.pdf

Does your hotel generate (onsite) or purchase (offsite) renewable energy (beyond your utility's standard offerings)? If yes, please describe your practices for generating or purchasing renewable energy.

No

Does your hotel engage in activities to protect & restore the natural environment in which it is located (i.e. trees planted, coral reef restored, etc.)?

No

Will your hotel be imposing any additional fees for cleaning services? If yes, please specify those fees.

No

Are specific cleaning/disinfection routines in place for pillows, duvets and their covers, headboard, bathrobe etc.? If yes, please describe.

Yes, Linen Care - Used linen placed in sealed bags & laundered in high temperature. New Sanitisation Technology - Use of ultra-violet light technology & electrostatic spraying devices

Please include a link to your public report on community impact if applicable.

https://sitecore-cd.shangri-la.com/-/media/Project/Shangri-La-Group/OurStory/Files/Community-And-Social-Impact/Sustainability-Reports/2020_SustainabilityReport.pdf

Please provide any other comments you wish to make regarding your efforts/initiatives to obtain certification in these programs.

hangri-La Singapore's Commitment to 5 Corporate Social Responsibility Initiatives: Environment Shangri-La Singapore is committed to serving as good stewards of the environment and the hotel mitigates impacts on the environment by ensuring that our day-to-day operations promote and implement responsible environmental practices and continuous improvement. Health and Safety Shangri-La Singapore ensures that only the high standards of health and safety are maintained for the benefit of all our stakeholders. This includes overall food safety systems, hygiene and sanitation standards. In addition, various security and safety initiatives are customized and implemented by the hotel based on timely assessments of local situations. Employees Hospitality from the heart is exemplified in our every smile and gesture. Our employees are our partners in delivering the high standards of service and comfort. As a family, the hotel is an equal opportunity employer that embraces diversity in the workplace. We do not engage in or tolerate unlawful workplace conduct, discrimination, intimidation or harassment. Fair labour practices are applied across all employees, exceeding local standards and regulations. Supply Chain Shangri-La Singapore is committed to working with business partners who share the values of corporate citizenship, respect for the environment, human rights and social justice. Whenever possible, the hotel prefers local community-based suppliers and eco-friendly products to promote growth and development in the communities in which it operates. Stakeholder Relations The group aims to always engage the stakeholders in a clear, honest and respectful way. Regular dialogue is conducted with corporate and preferred clients, suppliers, concessionaires and the local community to better address issues that confront our properties.

Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to diversity, equity, and inclusion.

Paul.Cheng@shangri-la.com