Cvent Supplier Network

Hotel Riu Palace Mexico

Avda. Xaman-Ha Manzana 3 Lote 4, Playa del Carmen, Mexico, 77710
Venue image
Videos

Venue Details

ChainRIU Hotels & Resorts
BrandRiu Palace Hotels
Built1999
Renovated2012
Total meeting space-
Guest Rooms-
Venue typeHotel

Industry Ratings

AAA
Northstar

Awards

Industry awards
-HolidayCheck Recommended 2019 -Tripadvisor Certificate of Excellence 2019 -Loved by Guests 2019 - hotels.com -HolidayCheck Gold Award 2018 -TUI Top Quality 2018 -AAA Four Diamond Award 2017

Amenities

Room features and guest services

  • Concierge services
  • Internet access
  • Laundry service
  • Luggage storage
  • Room service
  • View (garden)
  • View (ocean or water)
  • Voicemail box

Facilities

  • All inclusive
  • Onsite catering
  • Onsite gift shop
  • Onsite restaurant
  • Onsite security
  • Rental car service
  • Space (outdoor)
  • Space (private)
  • Space (semi-private)
  • Wheelchair accessible

Meeting rooms

Largest room
1 sq. ft.
Space (private)
Available
Meeting rooms
1
Second largest room
1 sq. ft.
Space (semi-private)
Available
Space (outdoor)
Available
Explore Meeting Rooms
Explore Meeting Rooms
Find the perfect room with setup charts and interactive 3D floor plans.

Meeting space

Name
Room size
Maximum capacity
Banquet rounds
Cocktail rounds
El Palmeral-Pool Bar (Private Cocktail)
|
1 sq. ft.
-
50
-
50
Garden (Private Cocktail)
|
1 sq. ft.
-
100
-
100
Guacamole Steakhouse Rest (Private dinner)
|
1 sq. ft.
-
110
--
La Bodega Mexican Restaurant (Private dinner)
1 sq. ft.
-
40
40
-
El Palmeral-Pool Bar (Private Dinner)
1 sq. ft.
-
40
--
Beach (Pirvate dinner)
1 sq. ft.
-
100
100
-
Garden (Private Dinner)
1 sq. ft.
-
100
100
-
Guacamole Steakhouse Rest (Semi private dinner)
1 sq. ft.
-
40
--
La Bodega Mexican Restaurant (Semi private dinner)
1 sq. ft.
-
40
--

Location

Getting Here

Distance from airport 34 mi
Parking in the area
Complimentary parking

Nearby Vendors

YD Events
YD Events
Playa del Carmen
YD Events is formed by a team of professionals that have been exploring and integrating all the virtues of the Yucatan Peninsula for over two decades. Efforts and knowledge have been united to turn this organization into a regional leader and a real expert at Catering & Event Operations in the Mexican Caribbean.
Catering
Logistics/Decor
Preferred staff
Visit profile
La Sirena Restaurant and Events
La Sirena Restaurant and Events
Multi-city
A hidden gem in the heart of Puerto Morelos, just steps from the Caribbean Sea, La Sirena is a vibrant three-level venue designed for unforgettable gatherings. Blending tropical soul with modern sophistication, we provide a dynamic setting for destination weddings, welcome dinners, corporate events, rooftop cocktails, and private celebrations of all kinds. What sets us apart? Our flexible venue includes a breezy open-air rooftop with ocean views, a lively second-floor terrace, and a stylish indoor dining room. From intimate dinners to full restaurant buyouts (up to 330 guests), we offer both versatility and atmosphere. Paired with our in-house catering, personalized service, and entertainment coordination, planners can expect a seamless and elevated experience from start to finish. Event Offerings Indoor and outdoor venue spaces across three levels Mediterranean-inspired catering with custom menu options Signature cocktails and curated bar packages Live music, DJs, and entertainment booking Professional AV and sound setup On-site coordination and vendor support Private dining and VIP layout options High-speed Wi-Fi throughout the venue Whether you're hosting a networking mixer, a rehearsal dinner, or an elegant rooftop celebration under the stars, our experienced team is here to help bring your vision to life — with style, ease, and a distinct Puerto Morelos charm.
Activity
Hired Entertainment
Restaurant/Bar
Preferred staff
Visit profile
InCabo Travel
InCabo Travel
Cabo San Lucas
A boutique luxury destination management company specialized in curating unique adventures, group incentives and event productions in Cabo San Lucas.
Activity
Logistics/Decor
Transportation
Preferred staff
Visit profile
Terramar, a DMC Network Company
Terramar, a DMC Network Company
Multi-city
Terramar DMC is a comprehensive destination management and event company proudly celebrating over 30 years in business. Renowned for its outstanding service, Terramar has secured its position as one of the most esteemed destination management companies (DMCs) within the meetings and incentive industry. It operates seven offices across 15 destinations in three countries. With local teams deeply integrated into the communities they serve, Terramar delivers remarkable service and innovative solutions for clients in the incentive, corporate, and association sectors. Terramar's services encompass transportation, tours, team-building, gifting, event staffing, program logistics, decor and event design, entertainment, corporate social responsibility (CSR), speaker coordination, sustainability initiatives, and more.
Activity
Amenities/Gifting
Hired Entertainment
+3
Visit profile
Rythm EFX Event Design & Fabrication
Rythm EFX Event Design & Fabrication
Multi-city
Based centrally in Denver, CO, as the trusted immersive production partner for Fortune 500 companies since 2012. We deliver stunning premium AV and in-house custom scenic fabrication nationwide, so your event feels seamless, looks incredible, and saves you money through smart bundling and single-point coordination. Clients keep coming back because we make production effortless, making planners look brilliant with stunning events their leadership loves.
Activity
Hired Entertainment
Logistics/Decor
Preferred staff
Visit profile
The Speaking Guild
The Speaking Guild
Worldwide
The Speaking Guild: Elevate your events with top-tier, engaging speakers who inspire and captivate.
Hired Entertainment
Visit profile
Landry's Dining Brands
Landry's Dining Brands
Multi-city
Landry's, Inc., is a privately held American multi-brand dining, hospitality, entertainment, and gaming corporation headquartered in Houston, Texas. Landry's, Inc., owns and operates more than 600 restaurants, hotels, casinos, and entertainment destinations in 35 U.S. states and the District of Columbia.
Restaurant/Bar
Visit profile
TENFOLD STYLE
TENFOLD STYLE
Multi-city
Tenfold Style is a comprehensive event design studio. From concept to execution, we are passionate about distinctive design. Collaboating for the best results. We create original concepts and dramatic environments specific to your vision.
Activity
Logistics/Decor
Visit profile
Ozeanity Experiences
Ozeanity Experiences
Multi-city
OZEANITY EXPERIENCES – Seamless Luxury by Land & Sea in Los Cabos & La Paz Imagine your clients stepping onto a private yacht, greeted by warm ocean breezes, champagne in hand, and the sound of waves setting the tone for an unforgettable journey. At Ozeanity Experiences, we don’t just provide services — we create moments that your guests will talk about long after the event is over. Based in Los Cabos and La Paz, we specialize in luxury boat charters, private transportation, and a carefully curated collection of high-impact experiences designed to elevate any itinerary — effortlessly. For planners who value trust, elegance, and flexibility, we’re the local partner you can rely on to turn expectations into memories. What We Offer: Luxury Boat Charters That Captivate Whether you’re planning a sunset cruise, an onboard cocktail party, or a VIP snorkel adventure, our private fleet of crewed yachts and catamarans offers the perfect setting. • Intimate weddings at sea • Corporate celebrations with ocean views • Whale watching, diving, and more — all fully customizable Private Ground Transportation That Moves With You From airport arrivals to event day logistics, our bilingual drivers and modern fleet ensure your guests feel cared for and on time — every time. • Smooth airport-hotel transfers • Comfortable group shuttles • On-demand private rides for dinners, tours, or surprise excursions A Collection of Experiences That Spark Wonder Beyond our signature services, we offer over 30 unforgettable activities tailored for groups of all sizes, including: • Whale shark encounters in La Paz • Adrenaline-fueled ATV and UTV rides • Camel treks, ziplines, parasailing • Jet ski, fishing, helicopter tours, spa days, and more Perfect For: • Destination weddings where every detail must flow • Incentive groups seeking exclusive, high-value experiences • Small group travel that demands personalization and style Why Planners Trust Ozeanity: • Local, expert-operated with 24/7 support • Flexible packages crafted around your goals • Smooth communication, proactive coordination • A commitment to making you look great Because when every detail flows, your entire program feels effortless. Let us help you deliver that “WOW” your clients came for. OZEANITY TEAM *Bere & Jon* *Destination Vacation Planners & Weddings and Meetings Planners* As special Hosts and Local Experts we want you to get to know Los Cabos & La Paz in the best possible way.
Activity
Catering
Logistics/Decor
+2
Visit profile
Silicon Valley Executive Academy
Silicon Valley Executive Academy
Multi-city
SVEA offers corporate groups an immersive, authentic Silicon Valley experience — not a tour, but a transformation. We design and facilitate custom executive innovation tours, learning sessions, innovation workshops, leadership intensives, and behind-the-scenes tech culture experiences for visiting delegations, incentive groups, and corporate offsites. Whether your group wants to think like a Silicon Valley founder, explore the mindsets driving the world's fastest-growing companies, or walk away with a practical innovation playbook, SVEA delivers programming that is memorable, substantive, and uniquely rooted in the Valley. Ideal for groups of 10–200. Fully customizable by industry, seniority, and objectives.
Activity
Hired Entertainment
Logistics/Decor
Visit profile
Looking for more vendor options?
Looking for more vendor options?
Browse additional vendors for AV, entertainment, transportation, and other event needs.
Learn more
Powered by
Looking for more vendor options?

Additional Information

Facility Restrictions

--All hotel guests are required to wear an "All Inclusive" wristband for identification purposes -Under Mexican legislation it is not permitted to smoke in the bedrooms or public areas of the hotel. Smoking is only permitted in the areas specifically designated for this purpose. -Credit cards accepted: MasterCard, Visa, Diners, Discover, Amex -It is not possible to exchange US Dollars in the hotel

Cancellation Policy

Traditional Groups Cancelation Policies (+10 rooms) -Within 91 days or more prior group's arrival, without penalty. -Between 90 and 61 days prior group's arrival, initial deposit will not be refundable. -Between 60 and 46 days prior group's arrival, group will have 1 night penalty per room. -Between 45 and 31 days prior group's arrival, group will have 2 night penalty per room. -Cancellations 30 days or less prior group's arrival, will apply no refund policy. ** All reductions and cancellations must be requested in writing prior to the cut off dates outlined. Verbal reductions and cancellations shall not be binding ** Traditional Groups Reduction Policies: -Within 61 days or more prior group's arrival , without penalty. -Between 60 and 46 days prior group's arrival, reductions of 25% of the total room block without penalty; 75% of the remaining cancelled rooms will have 1 night penalty per room. -Between 45 and 31 days prior group's arrival, reductions of 15% of the total room block without penalty; 85% of the remaining cancelled rooms will have 2 nights penalty per room. -Reductions 30 days or less prior group's arrival, will apply no refund policy

Additional details

NO time share! 100% supporters of Travel Agents! Free WiFi throughout hotel All Inclusive 24 hours Located on beach Room service 24 hours a day Main and theme restaurants Four swimming pools "Renova Spa"

Weblinks

Hotel Riu Palace Mexico Frequently Asked Questions

Explore frequently asked questions from the Hotel Riu Palace Mexico regarding Health and Safety, Sustainability, and Diversity and Inclusion

Sustainable Practices

Please provide comments or a link to any publicly communicated Hotel Riu Palace Mexico's sustainability or social impact goals/strategy.
No response.
Does Hotel Riu Palace Mexico have a strategy that focuses on the elimination and diversion of waste (i.e. plastics, papers, cardboard, etc.)? If yes, please elaborate on your strategy of elimination and diversion of waste.
No response.

Diversity and Inclusion

For US hotels only, is Hotel Riu Palace Mexico and/or parent company certified as a 51% diverse owned business enterprise (BE)? If yes, please indicate which one of the following you are certified as:
No response.
If applicable, could you please provide a link to Hotel Riu Palace Mexico's public report on their commitments and initiatives related to diversity, equity, and inclusion?
No response.

Health and Safety

Were practices at Hotel Riu Palace Mexico developed based on health service recommendations from public governmental entities or private organizations? If Yes, please list which organizations were used to develop these practices.
No response.
Does Hotel Riu Palace Mexico clean and sanitize public areas and publicly accessible facilities (i.e. meeting rooms, restaurants, elevator banks, etc.)? If yes, describe any new measures that are taken.
No response.
Ready to send your inquiry?

Report an issue with this venue profile to the Cvent Supplier Network.