PentStudio West Lake Hanoi

Please explain, if applicable, the carbon offsetting options you offer to corporations.

N/A

Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to sustainability and social impact goals and initiatives.

timothy.wong@the-ascott.com

Has your hotel taken steps to reduce single-use plastics, such as removing plastic straws (except upon request for guests with disabilities), stirrers and cotton buds? If yes, please provide detail as to the steps you have taken to reduce single use plastics?

Yes, Removed cotton buds and plastic straws. Replace small drinking water to 19L in guest room

Does your hotel generate (onsite) or purchase (offsite) renewable energy (beyond your utility's standard offerings)? If yes, please describe your practices for generating or purchasing renewable energy.

Yes, Buy renewable energy from EVN (Electric corporation of Viet Nam under gorvernment)

Does your hotel engage in activities to protect & restore the natural environment in which it is located (i.e. trees planted, coral reef restored, etc.)?

Yes

Will your hotel be imposing any additional fees for cleaning services? If yes, please specify those fees.

No

Are specific cleaning/disinfection routines in place for pillows, duvets and their covers, headboard, bathrobe etc.? If yes, please describe.

Yes, We change it daily

Please include a link to your public report on community impact if applicable.

https://.capitaland/capitaland-hope-foundation.html https://www.discoverasr.com/en/the-ascott-limited/corporate-social-responsibility

Please provide any other comments you wish to make regarding your efforts/initiatives to obtain certification in these programs.

N/A

Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to diversity, equity, and inclusion.

chan.herngyang@capitaland.com; tan.muihong@capitaland.com